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The last thing that I see in logs from RevenueCat is:`CustomerInfo cache is stale, updating from network in foreground.`Full log attached.  SDK version: 5.21.0 (iOS)purchases_flutter: ^8.7.3purchases_ui_flutter: ^8.7.3iOS version 18.4.1, not simulator. Not reproducible on all devices only on some.No code was changed, old version of the app stopped working but worked previously.This line `await RevenueCatUI.presentPaywallIfNeeded(value.entitlementId);` never finished. Waited 5+ minutes. No timeouts or other errors.

Hi, is there a way to not show text depending on if introductory offer is selected?In my purchase button when introductory offer is selected I’m showing a stack of two text elements, and when no introductory offer is selected I want to show only one text element.Currently I can only set the second text element to be empty with font size of 1, but it still occupies space, and the ‘continue’ element is not centered. When I set the font size to 0, it takes even more space. introductory offerno introductory offer (in prod, continue is not centered)

Hi RevenueCat team, I’m trying to delete a product from our project, but I’m seeing the following error: “There are transactions in the system using this product.” The product ID in question is: com.predictwind.AnchorAlert.12months This product:  Is not attached to any entitlement Is not included in any offering Was likely used for testing or was previously active but is no longer in use   Since I don’t have any current references to this product, I’d like to either:  Remove it completely from our dashboard, or Get a list of app_user_ids or transactions still tied to it so I can understand what’s preventing deletion.   Can you assist with identifying what’s block

Hi!We see that on iOS 18.4 was increased error rate. This problem is on StoreKit 2 and StoreKit 1.Description of the error on iOS 18.4 is “The operation couldn’t be completed. (StoreKit.InvalidRequestError error 1.)” I found this error in new API: https://developer.apple.com/documentation/storekit/invalidrequesterrorDo you have the same problem? How you handle it or maybe you added any fix?Thank you!

I'm building a Flutter mobile app that uses RevenueCat with anonymous user IDs — there is no authentication or login system.On first app launch, I store the user's anonymous appUserID securely. If the user makes a purchase, I save their credit balance and subscription status in Firebase, keyed by this RevenueCat ID. I also call setAttributes to store this ID (e.g. firebase_user_id) as a RevenueCat customer attribute.Now, my question is:If the user uninstalls the app or switches to a new device (but uses the same Apple ID or Google Play account), and then taps restorePurchases() (which creates a new anonymous App User ID), will the customer attributes from the original App User ID be automatically synced and transferred to the new user?I would like to rely on that attribute (e.g. firebase_user_id) to reconnec

I am testing out web paywall buttons in Revenuecat Paywalls. While testing out the flow in sandbox url, I get an Error 16, this is the URL for paywall https://pay.rev.cat/sandbox/rzncmmyjvdmgqpaq/123I saw a similar question but here the user was trying to purchase production products while stripe was in test mode, but in my case stripe is not in test mode. I followed this video about web paywall buttons https://www.youtube.com/watch?v=XF9cbvyiK48 and didn’t see him do any special config to get the sandbox paywall working 

Hi,when I look at the charts I have a “Proceeds” and “Transactions” row for every product. If I divide proceeds by transactions I get a per-unit proceeds value of 11 up to almost 17 USD. (for an in-app purchase for 22 USD) Why is that? Should that not be consistent?Of course there can be some currency variations but they can’t be so big that 14.28 € (proceeds from Apple for a purchase of 19.99 € in Germany / small business) is 11.50 USD, which would amount to more than 4 € difference.I checked very thoroughly and could not find any proceeds number per unit that would come close to the 14,28 € from Apple. I assume the numbers I get from the charts are correct and they seem to match what we get from Apple & Google, I just need to understand why this seems to vary so much every day. Thanks!

Hi all,In light of the recent court ruling against Apple taking the 30% cut in the US, I decided to try out the Web Paywall button that RC recently introduced. However, when creating the paywall after creating the web offering, I’m seeing this red alert when I make the button option to navigate to a web paywall. Also noticing that in my code (using React Native + Expo), when showing the Paywall with `RevenueCatUI.Paywall` and my new offering that has the web billing option (along with iOS), the paywall screen errors out and falls back to the default paywall. If I switch out the paywall button option from “Web Paywall” to something like “URL”, I no longer see this issue. 

Hello, this is a follow up on a problem we have on iPhone 7 that is still unresolved: It’s been over 4 months that the issue has been escalated to the engineering team and the issue still persists. Can-we have a status update? 

Just a heads-up for anyone working with Paywall v2 in RevenueCat:If you add an image component to your paywall but don't select an actual image, the paywall will break at runtime. This can lead to unexpected errors or fallback behavior.Please make sure to always select an image when adding the image component.@RevenueCat team — would appreciate it if this could be fixed soon 🙏

I’ve setup a License Tester as myself to test the subscription system.Paywall is displaying and it goes through the motion and confirms the subscription has been successful, and checking my “Payments and subscriptions” in Playstore showed Active.This was not displaying in the above dashboard, I’ve cancelled it a few times just to test if a cancellation would appear, but nothing.I’ve also noticed some errors i

When I tried to set the Google Developer Notifications Topic ID, I noticed that the project shown in the selector below was incorrect.I suspect this happened because I accidentally uploaded the wrong Service Account Credentials JSON.As a result, the project path displayed in the dropdown menu is clearly different from the GCP project I intended to use.I have already re-downloaded the correct Credentials JSON and uploaded it to RevenueCat,but the Google Developer Notification Topic below still shows the wrong project path.How can I resolve this? (The new JSON uploaded and approved) The path projects/devsparkslab3... is pointi

Hello,I have created a custom Paywall V2 for my offerings and I added a text component with this content:First {{ product.offer_period_with_unit }} free, then {{ product.price_per_period }}. Cancel anytime. The variable {{ product.price_per_period }} is bold while the rest of the content is Regular. The text displays correctly in the preview but in the TestFlight build the variables appears as **{{ product.price_per_period }}**. Could anyone please point me in the right direction to fix this?Thank you in advance. [Screenshot from preview] [Screenshot from TestFlight build] 

Is it possible to end a free trial and offer user to upgrade to a paying subscription?I’m working on a VPN app where I would like to offer limited bandwidth for trial users. If they use it before trial ends I want to offer them to convert earlier.This question was asked for iOS sdk, however iOS is a different market.I haven’t found any limitations from Google side to offer a limited functionality for trial period as long as it is clearly described on the subscription page.

What does “Error 12 Received malformed response from the backend.” mean when running this Flutter code?CustomerInfo? customerInfo = await Purchases.getCustomerInfo();How can I debug/fix this?Note that I am only seeing this in iOS.

Hello,I wanted to try to create a Paywall V2 for one of my Offering (I have already a V1 configured) but on the Editor I can’t select any Offering in the Paywall component as you can see here :I have also tried to duplicate one of my offering, but anyway it doesn’t show up.Is it a bug or did I miss something ?Thank you

Hello,We’re looking at the behavior of RevenueCat when using promo-code in the device store (Google Play, Apple Store) and would like the community to confirm or correct these statements:When a promo-code is entered in the device store, our app isn’t active and thus can’t look in our code for the App User Id. RevenueCat save some attribute (IP Address? MAC Address?) from the transaction to recognize the user. If only one existing App User Id has this attribute, it link the promo-code to this id. If several existing App User Id have this attribute, it link the promo-code to the latest active id. If no App User Id has this attribute, RevenueCat create a new App User Id with the promo-code If the promo-code has been assigned to App User Id X but the user log in with App User Id Y, they’ll not get paid access and will see the paywall. In this case, the user can click on Restore purchase in the paywall to get access

I use revenuecat web sdk, my code: const {customerInfo} = await Purchases.getSharedInstance().purchase({ rcPackage: offerings.current.annual, customerEmail: customerEmail, htmlTarget: document.getElementById('purchase-button'),});Is there a way to make Apple Pay the default payment method?So that this tab opens immediately: 

when i want to save my offerings, nothing is happening.if i save android product to offer, it’s okay.but when i wanna try with apple product, nothing happening.this console logs shown when i press save6sense JS Hit MAX_ITERATIONS in getNameOfClosestParentindex-BldvizOr.js:436 6sense JS Form Element:  <fieldset aria-hidden=​"true" class=​"MuiOutlinedInput-notchedOutline css-1gocwb">​…​</fieldset>​  cannot have a name determined from parents, skippingindex-BldvizOr.js:436 6sense JS Hit MAX_ITERATIONS in getNameOfClosestParentindex-BldvizOr.js:436 6sense JS Form Element:  <button class=​"MuiButtonBase-root MuiButton-root MuiButton-text MuiButton-textPrimary MuiButton-sizeMedium MuiButton-textSizeMedium MuiButton-colorPrimary MuiButton-disableElevation MuiButton-root MuiButton-text MuiButton-textPrimary MuiButton-sizeMedium MuiButton-textSizeMedium MuiButton-colorPrimary MuiButton-disableElevation css-12rgzh1" tabindex=​"0" ty

 Hi! I created a custom paywall, published it, but the correct version is displayed only if the English localization is installed, in other languages ​​the default paywall is displayed There is localization in the application, I also added localization in the paywall constructor The problem appeared today, before that everything worked correctly 

So it has been a couple of days since I launched an app and today I got a chance to get my friend to try it out. He even purchased it as it was solving his problem. Then I checked both AppStore Connect Analytics as well as Sales Reports, even the Revenuecat Dashboard - none of these show the actual purchase. Is this info realtime or does it take time to reflect? And just to be sure, I checked with him he mentioned the pro features are unlocked as well which means the purchase has gone through. 

I am using the following code in RN to determine if a user is subscribed: const customerInfo = await Purchases.getCustomerInfo(); const isActive = Object.entries(customerInfo.entitlements.active).length > 0; I have received multiple emails recently about people saying they are subscribed but being prompted to subscribe again. No code has changed in this regard. I’ve received emails from iOS and Android users. Is there a better check or a bug in the SDK?  The above code is run when the app boots and sets a global session state. It seems to have worked well for a year+.

We have RevenueCat working in our app, but unfortunately we are unable to properly use the Branch integration. Although we can get RC to send data successfully to Branch, Branch will now allow us to forward applicable data downstream to necessary ad platforms, due to a missing parameter. We are unable to determine what this missing paratmeter is. Has anyone else had this issue? Have you been able to resolve it? Or this a known bug at the moment within RC (a rumor I have heard)? Thanks in advance for any thoughts and assistance :)

Hello everyone,I hope you're all doing well. I'm currently working on a Flutter application that integrates Firebase for authentication and utilizes Riverpod and GoRouter for state management and navigation. While I've successfully implemented RevenueCat in previous projects, I'm encountering challenges with this particular setup.Current Setup: Flutter Firebase Authentication Riverpod GoRouter RevenueCat with Firebase integration Issues Faced: Paywall v2 Not Detected: In my previous applications, Paywall v1 functioned without issues. However, after transitioning to Paywall v2, the paywall isn't being detected or displayed as expected. I've reviewed the documentation but haven't found a solution.​ User Management and Exception Handling: I'm uncertain about the best pra

 Hey,I want to A/B test two paywalls with different prices, but the Experiment only lets me change the Offering, not the paywall — it always uses the default one.I tried duplicating the paywall, but I can't assign a different one in the Experiment.Any way to A/B test both paywall and pricing properly?Thanks!