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Hello,While reviewing my app analytics, I noticed that some user purchases failed with the error code “paymentPendingError.”I couldn’t find much documentation or discussion about this specific error online, so I have a few questions: Is this error caused by something on my app’s side or on the user’s side? If it’s on my side, what steps should I take to resolve or prevent it? If it’s on the user’s side, how should I guide them? Is there anything specific I can suggest (e.g., retrying, restoring purchases, etc.)? Any insights or guidance would be greatly appreciated.Thanks in advance!

## SummaryOn iPhone (portrait), RevenueCat's `PaywallView` renders a wide/tablet layout (right-side truncation, overflow) for our custom paywalls. The same device renders your default template paywall correctly. This points to a sizing/constraints issue in the custom paywall runtime or size-class detection.## Environment- RC SDKs:  - purchases_flutter: 9.8.0 (also reproduced on 8.10.6)  - purchases_ui_flutter: 9.8.0 (also reproduced on 8.10.6) ## Expected vs Actual- Expected: On iPhone portrait, `PaywallView` should use a compact/phone layout and fully respect the parent’s width; no horizontal overflow.- Actual: The paywall renders a wide/tablet layout, appears left-aligned, extends past the right edge, truncating headline text and CTA.## Minimal Repro (no app-specific wrappers)We clamp the width to a phone-safe max and center it. The behavior persists even with a very small max width and no scroll views around it.

I previously implemented the subscription feature using SwiftyStoreKit, and all receipts were processed locally only. Recently, I applied RevenueCat and implemented a custom paywall. The implementation is complete, and I am currently testing it in TestFlight.In the TestFlight environment, I was able to restore purchases from my actual App Store account with the old setup, but with the RevenueCat SDK, restoration does not work. Is this the expected behavior? I am worried that existing users may not be able to restore their purchases when the app is released on the App Store.Purchases.shared.syncPurchases() For receipt migration, I executed the above code once to synchronize existing purchase history. I understand that server-side synchronization of previous purchases is recommended, but since there is no existing backend history, I cannot use that method. In this state, if I release

Hi, not the first time I launch an app with RC, but first time I got Billing Errors, and in a too high number! People get the 3-day free trial, but then many of them end up with a Billing Error. How to explain this? 100% users are in the US.

Hi, I’m facing an issue in my React Native app when displaying the paywall in production using <RevenueCatUI.Paywall />This started happening randomly since yesterday. Didn’t changed anything. After that, the UI doesn’t show up  $rc_annual, and only $rc_monthly . In Paywall Dashboard it shows me correct UI with both rc_annual and $rc_monthly also works fine in Sandbox mode but in production it shows me only rc_monthly Earlier it used to work fine in production. How can I properly link my new annual base plan so that it appears in the subscription Offering and resolves this error?Thanks in advance!

If an entitlement is unlocked by multiple products at the same time, how do you see all of the products that unlocked the Entitlement? The EntitlementInfo class has a productIdentifier field on it that is a string but that only seems to show the last product that unlocked the entitlement, not all the products. https://revenuecat.github.io/purchases-ios-docs/5.43.0/documentation/revenuecat/entitlementinfo/productidentifier Thanks

Flutter, purchases_flutter: ^9.8.0purchases_ui_flutter: ^9.8.0 The paywall shows monthly and yearly SKUs in different currencies.Yearly - eur (expected, as I’m looking at it from Europe)Monthly - USD (default currency) - is not localized this is both on iOS and Android. Any ideas where to check for it?

Using RC’s V2 paywalls, my app is crashing every time I open the paywall in my React Native Android app with the exception:java.lang.IllegalStateException: Software rendering doesn't support hardware bitmapsThis is continuing the conversation on a past issue, as it was never really solved but @db888 found out that if he removed `expo-blur` the issue goes away. I’m encountering the same problem now but we have a requirement for blur views in the design so it’s not as simple as just removing this.Is there any plans to getting an actual fix out for this in Paywalls? I believe this is a hint at a potential solution: https://stackoverflow.com/a/58315279 Edit: I’m using `@sbaiahmed1/react-native-blur` and not `expo-blur`. It seems to not be an issue with `expo-blur`. Maybe they changed the library or something, I

Hi All,Did anyone of you had this problem with Paywall? One of our users reported that he can’t proceed due to a fact that the paywall is broken and doesn’t contain any action (purchase/proceed) button.  We have asked for a print screen ant it look horrible indeed. User was: Samsung Galaxy m23 5G/ Android 14/ One UI 6.1 (probably on a large screen view).  Broken View:Normal view: 

Hello,My app uses Firebase Anonymous Authentication exclusively. When a user with an active subscription restores their purchase on a new device, they get a new anonymous user ID.Currently, RevenueCat transfers the entitlement to the new anonymous ID, deactivating it on the original device.My goal: I want the subscription to be shared so that the entitlement remains active on both the original device and the new device (and any future devices). How can I achieve this subscription sharing model with anonymous users?Thanks,Florin

Hi All,  Can someone confirm what the process is to allow full testing for App Store/Play Store reviews when using anonymous Ids with Paywalls? The App Store mentions providing a sign in user id and password, but this isn’t applicable when using anonymous ids… Any help appreciated - thank you!

Hi. I am running into problem initializing RevenueCat for my Expo react-native app. I spent a lot of time debugging the issue and finally narrowed to the Purchases.configure() call. First of all I had everything working fine in a “development” build (a native build with “developmentClient=true”. It is not an Expo Go build.). I am using a RevenueCat “Test Store” because I haven’t set up anything on App Store or Play Store. It worked fine on both iOS and Android. Then I tried to make internal “preview” builds  (with “developmentClient=false”) and it started having problem. On iOS the app immediately crashed and disappeared once the Purchases.configure() is called. On Android the app became a blank screen right after the configure() call, but it does seem like different symptoms of the same problem. I set up the “Purchases.configure()” call within a button onPress() event to help the debugging, and hardcoded the Test Store API key in codes to rule out the po

Hi, everyone,I just implemented RevenueCat to my app with version 9.10.0, but when user renew or trial to paid. not any event in_app_purchase has been recorded. I linked firebase with google play store and revenue cat with GA4Someone can help me about this.Thanks!

I’ve set up my app store IAP and set up the various RC things needed for it. But in App Store Connect, my IAP entry says “Missing Metadata.” I have verified that all agreements/forms/etc are done under “Business” and all say “Active.” I’ve added the price for the IAP as well as the localization entry and image. However, the localization and image say “Prepare for Submission” not “Ready to Submit” so I don’t understand what I’m supposed to do.The only thing that I haven’t added is a screenshot, because I don’t understand how I’m supposed to offer a screenshot of the app if I can’t actually get the IAP from the SDK yet?? Like, show an empty screen where the IAPs are supposed to appear?? I can’t find ANY guidance on this aspect. The help popover just says “We’ll only use the screenshot for our review — it won’t be displayed on the App Store.” The help page says “A screenshot of the in-app purchase that clearly shows the item or service being offered.”So how on earth are y

Hey everyone,I’m running into an odd issue while testing subscriptions. I’ve gone through all the usual setup steps, and the offerings fetch seems okay, but the purchase sheet never appears. What I have so far App built with Vue 3 + Capacitor. Integrated the RevenueCat SDK (capacitor-purchases). Offerings are fetched successfully from RevenueCat, so configuration seems correct. Testing on a physical device via Xcode, not TestFlight. Device is signed in with my personal Apple ID, while the sandbox ID is logged into developer settings On the manual subscription test (developer settings), the Apple sandbox pay sheet showed up, I subscribed, and in my app I can see the purchase reflected in customerInfo. ✅  The

This looks like the exact same problem from this thread:   Everything I put look very correct.Thanks in advance

Stack: Flutter, purchases_flutter 9.7.0, iOS target 14, RC sandbox Web Billing, same RC project for App Store + Web Billing.Entitlement: premium (Web product appname_weekly_web attached).App User ID: e.g., YuSUDJGSSUQqYkeJqu0xoH2 (logged in via Purchases.logIn(uid)). WPL (identified):https://pay.rev.cat/sandbox/<TOKEN>/<APP_USER_ID>?package_id=$rc_weekly  Server says it’s active:REST /v1/subscribers/<APP_USER_ID> shows premium entitlement active (store: rc_billing, is_sandbox: true). WPL revisits show “Success” (already subscribed). Client says it’s not:On app resume:await Purchases.invalidateCustomerInfoCache(); final info = await P

Hey everyone,I recently added a free trial to one of my subscription products on App Store Connect (Noor – Quran Companion).This is my first ever app; I managed to get someone signing onto a 3-day trial for one of my subscriptions.The trial period expired as expected, but the user was not charged, and no “Opted-out of renewal” or “Cancellation” event appeared in RevenueCat — only an “Expiration” event. (I’ve attached a screenshot of this).I want to know what happened here? Could it be that my code or my subscription on app store connect is set up incorrectly?Any help is greatly appreciated.  

Inconsistent behavior with the documentationIn your documentation you claim that if a subscription has lapsed (for same product or a different one), I will get a new Original Transaction ID (OTID). On short, every new subscription should have a new OTID during the life of that subscription. This should be true for both Google and Apple stores.I found this to be false in case of Apple – at least on the Sandbox environment (I do not know yet on Production, but I expect Sandbox to mimic exactly). Same OTID was generated for same Product subscription expiring and repurchase and for purchasing a different product after the subscription expired.

My app requires login, so when i call Purchases.configure(new PurchasesConfiguration.Builder(mActivity, apiKey).appUserID(customUserId).build());i always pass a  customUserId, that i expect to receive on the webhooks to track user purchases on my backend.I also never call logout. On RC backend i have these options activated:Tracking new purchases from server to server notifications.Keep with original App User ID I understand that the server to server event might sometimes arrive before the SDK one, thus an anonymousUserId is created and the corresponding webhook does not provide usefull user information (customUserId). My question is once the SDK updated information arrives to RC backend, is a new

Hi guys, can you PLEASE extend your api v2 with a sort - parameter for the list views?We have users that have more than 100 transactions and we have to build complicated pagination features and check hundreds of transactions since the “customer purchases list” returns a chaotic JSON array of transactions with no sorting whatsoever. At least sort it by id or purchase_date by default!

Hi guys!There is an issue with Flutter SDK (on the latest 9.5.0 as well) for Android with multiple placements.In my app I have multiple placements with different offerings. Then I set up targeting in the Dashboard without specifying any placements, only the default offering. I would expect that all placements in my app would show that default offering. This is actually the case in iOS. But in Android no paywalls is shown at all.Many times I forget to list all the placements when targeting and my Android app won’t show paywalls in missed placements. Recently I run an experiment without specifying placements in the experiment settings and after 3 days I figured that the Android app wasn’t showing any paywalls at all because of this issue :(You can find more information in this GitHub issue:https://github.com

I added my IAP products in App Store Connect, configured them, and they appear correctly in RevenueCat. However, the products don’t show up in local testing; they only appear when I use a .storekit configuration file, which doesn’t work in TestFlight or for the reviewer. Reviewers need the products to be approved to see them, but during review the products aren’t visible, causing the app to get rejected. Even when I submit a build, the products remain in Waiting for Review and aren’t approved. In this situation, what should I do to ensure the reviewer can see the IAPs and approve the app without it being rejected? WARN: ⚠️ RevenueCat SDK is configured correctly, but contains some issues you might want to address Warnings:  • Your products are configured in RevenueCat but aren't approved in App Store Connect yet. This prevents users from making purchases in production. Plea

When running the SDK using Unity 2022.3.51f1 and built for Android 15, I get the following error in ADB log. What can I do about it?  10-16 14:52:13.767 19513 19557 E Unity   : AndroidJavaException: java.lang.NoClassDefFoundError: Failed resolution of: Lcom/google/android/gms/auth/blockstore/Blockstore;10-16 14:52:13.767 19513 19557 E Unity   : java.lang.NoClassDefFoundError: Failed resolution of: Lcom/google/android/gms/auth/blockstore/Blockstore;10-16 14:52:13.767 19513 19557 E Unity   : at com.revenuecat.purchases.blockstore.BlockstoreHelper.<init>(BlockstoreHelper.kt:29)10-16 14:52:13.767 19513 19557 E Unity   : at com.revenuecat.purchases.PurchasesOrchestrator.<init>(PurchasesOrchestrator.kt:146)10-16 14:52:13.767 19513 19557 E Unity   : at com.revenuecat.purchases.PurchasesFactory.createPurchases(PurchasesFactory.kt:357)10-16 14:52:13.767 19513 19557 E Unity   : at com.revenuecat.purchases.PurchasesFactory.createPurch

HiFor the past weeks i have been having a serious with trying to purchase my app's subscription that i set with RevenueCat. I have followed all the documentation steps required to set up subscription in my app, but i still get get an error saying purchase failed due to configuration error and also saying i should contact customer support. My product ID from google play console is correct that i put in RevenueCat and everything in Google play consoleThe problem happens with my android app when i test it in internal testing using google play console. Please do note that it is an app i created using expo react-native.. I would really like help A.S.A.P.