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Hi, Just checked today, my app in the Apple app store is not fetching subscriptions. It is showing ‘No subscriptions found’. I have not updated app recently, nor made any changes in apple store connect account. Not sure what is the problem here. I quickly checked on my local setup, I am able to see subscriptions while running the app in simulator. Could you help me in debugging this further. Thanks

I am using Webhooks to communicate with my MongoDB functions which is based on nodeJS.Now I have following problem:I do not know how to parse the data correctly. The payload arrives as object binary and I am unsure how to get the data out of it. Best regardsThomas

Hi,I just started using RC and I have some problems regarding renewals. I’m using React Native SDK and primarily targeting Android. I only have 1 subscription offer for my app. After the user successfully completes a purchase, I can see that he is given 7 minutes of access, I receive emails from Google Play Store about the purchase. After 7 minutes ( first renewal ) I receive another email from Play Store about successfull renewal. But when I refresh my app and make a request to customerInfo, the response is empty. Next time I open the app, I can see another event is added to customer history page in RC panel: “Opted out of renewal for ….”I identify to RC after firebase login with user email. Users must login to purchase something. I tried with both an old subscription before Play Store changes, and new subscription. Results are same.Am I missing something?  

Well, I manage to test my app in the sandbox and buy a subscription plan for a month, it work like expected, it auto-renew 3 times and then “Opted-out of renewal” and “Had their subscription expire” after that, I load again the app and it show me that I have not current any active subscription what is great, but here the problem, when I try to renew the subscription, I do the same process using “purchasePackage”, sending the same package that the user previous subscribe, I don’t get any error the call work but the return “purchaserInfo” do not have any new active subscription. the debug info after I call purchasePackage: 2022-01-11 20:55:07.209981-0500 LoosidApp[26462:18273130] [Purchases] - DEBUG: ℹ️ Vending Offerings from cache2022-01-11 20:55:07.211967-0500 LoosidApp[26462:18273130] [Purchases] - DEBUG: ℹ️ makePurchase2022-01-11 20:55:07.213718-0500 LoosidApp[26462:18273130] [Purchases] - DEBUG: 💰 Purchasing product from package -

We have things working properly on iOS and Android, but the Amazon Store is not working, and we have no idea why. Here is the log from live app testing:2022-04-05 19:42:59.883 4959-4959/com.alltogether.Hellosaurus D/[Purchases] - DEBUG:  App foregrounded2022-04-05 19:42:59.884 4959-4959/com.alltogether.Hellosaurus D/[Purchases] - DEBUG:  Checking if cache is stale AppInBackground false2022-04-05 19:42:59.885 4959-4959/com.alltogether.Hellosaurus D/[Purchases] - DEBUG:  CustomerInfo cache is stale, updating from network in foreground.2022-04-05 19:42:59.887 4959-49

 API request completed with status: POST /receipts 503.Subscription purchases successfully but not working on android side.Even i received google play receipts by email.We are facing this issue since two weeks. 

Is there any way to use web hooks to tell when a subscription has expired and extend it to firebase?

I have different items using a particular product(non consumable), So users can purchase items under that product(price). But after the first purchase on an item. iand I try to initate a purchae on another item, I get  You’ve already purchased this. Would you like to get it again for free?

Assuming that we have 2 (or more) apps, and each app has each own Firebase project, we have:Play Console Google Cloud Project (GCP) (auto-created for the Play Store Developer Account); 2 (or more) GCP (auto-created for each Firebase project)According to the guide (https://www.revenuecat.com/docs/creating-play-service-credentials), we have to create service account credentials in Play Console GCP.And according to the another guide (https://www.revenuecat.com/docs/google-server-notifications), Pub/Sub Topic ID is autogenerated.So, with this prerequisites, questions are:Is it allowed to use Service Account credentials for each app from the auto-created Firebase GCP? W

Hello,There have been some similar reports about GetOfferings callback not being called on Fire OS (and some other on Android and iOS, but looks like iOS one has been fixes). I’ve setup everything and was able to get my offering for Android. When I setup the app for Amazon Store the GetOfferings doesn’t call the callback (neither success nor error). I’ve tried the other offerings API that registers a listener, but that one is also not firing events.Here are the logs of the call:DEBUG: ℹ️ Debug logging enabledDEBUG: ℹ️ SDK Version - 5.6.0DEBUG: 👤 Initial App User ID - nullDEBUG: 👤 Identifying App User ID: $RCAnonymousID:602c1ecc192b4d6b9bf2d776a95b0564DEBUG: ℹ️ Deleting old synced subscriber attributes that don't belong to $RCAnonymousID:602c1ecc192b4d6b9bf2d776a95b0564DEBUG: ℹ️ No cached Offerings, fetching from networkDEBUG: ℹ️ App foregroundedDEBUG: ℹ️ CustomerInfo cache

Suppose I have Starter plan and My MTR more than $10k. For Purchase status I set key in customer entitlement using SDK. Now I downgrade my plan to free. In this case, My App user will get the InApp status in application using RevanueCat SDK? 

I use the latest version of purchase_flutter (4.2.1) in my Flutter app.I get an error in the Google Play Console that I have to use Billing Library version 4 or newer. I run the command gradlew “app:dependencies” to check the used version and found this in the result:+---com.android.billingclient:billig:4.1.0 The warning has a link to this site https://developer.android.com/google/play/billing/deprecation-faq with this relevant section:Make sure your AndroidManifest.xml contains an entry with name com.google.android.play.billingclient.version. If the entry isn't present, check your manifest merge settings to see

I am testing revenue cat 4.0 with Unity 2020.3.8f1 on fire tablet amazon but the callback of Purchases.GetOfferings is never called. With other platforms (iOS and google play) it works correctly.I’ve already configured amazon revenuecat key, shared amazon key,set useAmazon=true and enable sandbox mode as write here: https://developer.amazon.com/docs/in-app-purchasing/drm-sample-app.html#step-6-enter-sandbox-modeI have created a scene empty with your script “PurchasesListener.cs” (and Purchases.cs) to replicated the issue.The callback in GetOfferings is never called either on PurchasesListener.Start() or when you pressed on the UI Button “GetOfferings”

I have followed instructions from the official documentation (https://docs.revenuecat.com/docs/ios-subscription-offers) but I can’t get promotional offers to appear.I’m using a sandbox user, which has an expired annual subscription. When I call any of these methods, I either get 0 offers or it says that the user is not eligible for the promo offer (pay up front, x% off first year).let d = package.storeProduct.discounts (returns 0)let e = await Purchases.shared.checkTrialOrIntroDiscountEligibility(product: package.storeProduct) (returns ineligible)let promoOffers = await package.storeProduct.getEligiblePromotionalOffers() (returns 0) Here are the entitlements for the user:identifier=pro,

Do Refunds get sent to Amplitude?

After a few re-purchases of the same product (after it expired normally) it becomes impossible to re-purchase it again. The Apple native purchase dialog is not displayed, PurchaseProduct callback is called with no errors, but the CustomerInfo does not include any active Entitlement or any ActiveSubscription.(We are using RevenueCat SDK 4.0.0 and Unity 2021.3.8)Of course, those purchases are in sandbox. But it's impossible for us to determine if this is a sandbox-only issue. We never had a similar issue with in our current implementation of Unity IAP, so answering this is actually an important for us as we are currently trying to assess if the SDK is stable enough to transition to.Here are the [Purchases] logs from one of those failed purchase: 2022-09-01 12:06:22.334218-0400 AppName[18946:594262] [Purchases] - DEBUG: ℹ️ Skipping products request because products were already cached. products: ["com.company.app.subscription_one_month_0

Dear all, I would like to receive a payment by means of RevenueCat from an user and split that payment to me (the app itself) and to another specific user. The logic is akin to Uber, which receives a payment from a passenger and split that between Uber itself and a specific driver. I’ve done my research on RevenueCat docs but had not found anything about. Thanks in advance for clarifications!  

I have two products (weekly, monthly) and two entitlement attached to them. In sandbox, when I purchase the first weekly, the entitlement is right. But when I upgrade to the monthly when weekly entitlement is active, active entitlement seems to be be still the weekly. I expect it to entitled to only monthly. Upon purchase of monthly debug logs show the purchased product as monthly but I can’t get its entitlement as active entitlement.purchaseInfo.entitlements.active seems to have only one entitlement and it’s weekly. The product definitions are in the same subscription group. The sandbox data also shows the latest purchase as weekly and user’s entitlement to monthly. What could be the problem here?I’m checking it like shown below: Purchases.shared.purchase(package:selectedPackage) { transaction, purchaseInfo, error, userCancelled in if let error = error { print(error.localizedDescription)

Hello, I’m trying to to handle the error thrown when the transaction is interrupted ( Accept terms and conditions, update payment info ). All the clue I have is “ Error: There was a problem with the App Store.”Can i rely on this message to identify this type of error? This seem too generic to me, and i fear that by handling this message some errors could stop being monitoredI’m testing with the enable interrupted purchases in store kit 

A procurement person reached out regarding one of our apps and asked if they could manage “subscriptions in bulk” for their organization via their mobile device management system. They also want the ability to add and remove subscriptions on the fly.I know Apple offers a Volume Purchase Program, but that’s only for paid apps and doesn’t cover IAPs.Any ideas? So far I’m thinking:Purchase/manage seats on the web via Stripe; Create a new paid app specifically for them with a price point ~= LTV*2 yearsAny ideas will be appreciated

This is the behavior I’m seeing (tested on iOS) when setting the Restore behavior to Block Restores.App store userA logs into our app as user1 user1 purhcases a monthly subscription user1 eventually cancels monthly subscription and it expires user2 logs in on the same device (i.e. still app store userA) user2 purchases monthly subscription, gets the ‘receiptAlreadyInUse’ error, HOWEVER, the purchase still went through successfully and user1’s purchase was restored.This feels like a bug that the purchase made it through even though the SDK returned an error.Also, the link to the documentation on restores is currently pointed to here which gives a 404.

As per the title:I always get the ‘Receipt is missing error’ when testing via TestFlight.In Xcode, when configured with a StoreKit file, it works fine. Without StoreKit and TestFlight it does not work, the app review is also always getting rejected.I cannot see why it does not work. The products and offerings are configured correctly (and they are shown in the app), it’s just the receipt that is always missing when purchasing.

Hi, I have searched and read many posts regarding to my problem.Many users encountered the same issue as mine. However, none of them received a solution or clear confirmation about this issue.A new sandbox user works fine with the first purchase of a subscription item. But after expiration, if we want to resubscribe, it sometimes just fails.More specifically, we are using

I am trying to create some new subscriptions on Google Play console and have created a new product with a matching product ID on RevenueCat and in the Google Play console. After creating the new product on the Play Console, I have to add a “Base Plan” and give it a unique “Base Plan ID”. What should I put for the “Base Plan ID”? Should I put the product ID as the base plan ID as well? I know these are new changes to the Play Console, so appreciate any guidance I can get on this.

The revenue amount reported by RevenueCat did not equal the amount I expect, so I want to update my mental model. What am I missing? I’ve set the price to 24.99 USD. The Mr. Google set the price across the globe accordingly. The list price in Germany is 28.99 EUR including 19% VAT. So the price shown to user is 28.99 EUR. The 5.51 is deducted as a VAT. Then there was a purchase.  List Price: OK Tax: 4.63… Weird, that it’s not 5.51 as stated about, but… Okay. Estimated Revenue: OK. This is how what I expect to get after setting the price to 24.99 USD and deducting 15% Google’s share. It’s not exactly 85%, and I guess that’s becau