Question

The subscriber has reached the max number of apple receipts allowed.

  • 10 January 2023
  • 2 replies
  • 61 views

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I'm using v4.16.0 and when I try subscribing to auto-renewal purchase I get this error:

The subscriber has reached the max number of apple receipts allowed.

 

At the moment the app is already live and this is critical.

I really appreciate your time and help.


2 replies

The same issue here I hope anyone can help!

Userlevel 1
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Hi @Hamad Ali and @Nutrisha !

If you are both experiencing this error with a sandbox user, it’s most likely one that you’ve been using for a while and has many purchases. This would be very unlikely to be affecting any live users - it’s on a case by case basis per user and it would be difficult for production users to hit this limit.

Try deleting the user from RevenueCat, and setting up a new sandbox test account and Apple ID: https://www.revenuecat.com/docs/apple-app-store#create-a-sandbox-test-account

Hope this helps! Let me know if you have any questions!

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