General Questions

Hello,I've recently started using the fantastic paywall features in my Flutter app. However, I've noticed that the localization support for this feature is quite incomplete. This deficiency could potentially lead to a poor user experience and, consequently, lower conversion rates for purchases. Presently, it seems there's no option to display the paywall in a specific language upon request. As a result, if my app supports multiple languages and allows users to choose their preferred language in the settings page, the paywall page remains unaffected by these settings. Instead, the language is determined by the App Store's origin country. It would be preferable for the paywall to adopt the device's locale as the default language rather than relying solely on the user's country of origin. This would ensure a more accurate display of the paywall language in various situations. I'm hopeful for a solution to this issue.Thank you for your attention

Hi there,I am using flutter to build my app and I have been using the Revenue Cat paywall functionality for making purchases.I have both consumable and non-consumable in app purchases. I am currently testing using the Google Play store. My products are set up like this:Consumables do not have entitlements, non consumables do have entitlements. I have an offering that contains several consumable options and I have separate offerings for each non-consumable option. I present these to purchase using Revenue Cats paywalls. The issue I am having is that once a purchase has been made, it cannot be made again. This is expected for the non-consumables that have entitlements, but how do I allow the consumables to be purchased over and over again?The documentation states that on the Google Play store purchases are consumed by Revenue Cat immediately but that doesn’t appear to be what is happening.  Can someone help point me in the right di

Hi,I have an annual subscription product with a 7-day free trial.I want to be able to give the user a possibility to get a 20% discount (promotional offer, as they now are a subscriber), after they have started their trial. Like a “You have started a trial period, but if you convert now you can save 20%”. Do you know if this is possible? Br.Jakob 

 Above is the error message I get when cancelling the purchase (I cancel either pressing back button or by clicking anywhere else to dismiss the pop up). I am not sure why app crashes here. It is within the try catch statement and I have catch statement to handle error cases. Help would be appreciated. Thanks!

While investigating an account I expected to be closed in our system, I noticed that the expiration webhook had failed with a 403 (The dashboard says 6 out of 6 attempts but I only see the last result I assume).What I want to know now is how often this happens and if its a one off or a recurring problem, however I can’t see a centralised place to view webhook events & failures (Unlike Mandril for example that has a dedicated webhook section and shows you all the recent failures).If this data exists then where is it? Or is there a custom report somewhere I can run to get this data?

We set appUserId with custom id and invoke getCustomerInfo each time app is opened and set the state with info of either subscribed or not and unlock the pro content accordingly. So if you had previously uninstalled the app and reinstall, the invoke of getCustomerInfo would solve the issue of knowing whether subscribed or not.However app store wants you have ‘Restore Purchase’. How do I best use of this in this scenario?

I’m using the sandbox testing on web, and don’t seem to find any docs on how to test, so I am using stripe’s approach to use a card 4242 4242 4242 4242. However, I end up with this error:Thing is, the screen prior clearly shows that it is in sandbox mode. Why is the request failing? 

Is there any way to set up an email notification to be sent to the software vendor (author) any time a purchase or subscription is made via RevenueCat? I already receive the weekly summary, but I am interested in also getting email notifications on every purchase/subscription. Thanks.

I got rejected several times by appstore: We found that your in-app purchase products exhibited one or more bugs which create a poor user experience. Specifically, in-app purchase page loaded and error message occurred. Please review the details and resources below and complete the next steps..What should I do?

hi, I have a question about restoring a purchase.We don't want the B account to be able to subscribe to the service if the A account is subscribed to it.So we set the Transfer setting to 'Transfer if there are no active subscriptions'. Then, when I tried to subscribe to account B in RevenueCat, it threw a 'RECEIPT_ALREADY_IN_USE' error and prevented the payment from going through. Very nice.The problem is that this error code response has no clue as to which account is subscribing (e.g., Account A).From a user perspective, it would be nice to see a message that says "You are subscribed to account A and cannot subscribe" rather than just "You are subscribed to another account and cannot subscribe", but I couldn't find a way to do this. Is there anything in RevenueCat that would allow me to do this?

Hi,I’m getting an error when trying to obtain offerings for a specific platform using the v1 offerings endpoint if I use the secret API v1 key instead of using an app-specific API public key. I’m sending the X-Platform header properly as indicated in the docs.Here’s the endpoint I’m using:https://api.revenuecat.com/v1/subscribers/{app_user_id}/offerings Error:{ "result": { "code": 7000, "message": "Invalid Platform." }}If I set the auth header to the app-specific API key it returns properly.Is that the intended behavior? I’ve obtained the endpoint usage information from:

It would be amazing to be able to add different images for a paywall on iOS when the app is on iPads vs iPhones (compact width (iPhone) vs regular width (iPad)) . I am looking at doing my first A/B test where i will be using a Paywall (template 4) vs my own custom view and unfortunately whilst looking great on iPhones, the image and template are pretty poor on iPads. Keep up the great work.

I've developed a Flutter app tailored for both Android and iOS platforms. Within the app, we've implemented a subscription mechanism utilizing RevenueCat to manage our in-app subscriptions. One of our primary goals is to provide our users with a seamless experience, such that their subscription status remains consistent across multiple devices or platforms. To put it simply, if a user subscribes on an Android device and later logs into their account on an iOS device, their subscription status should be synchronized, reflecting their active subscription.With this intent in mind, we've configured RevenueCat to utilize a custom user identifier, specifically using the user's Firebase authentication ID. We believed that this would facilitate the synchronization of subscription status across platforms.Our next endeavor is to introduce promo or offer codes into our application. These codes, when redeemed, should be tied directly to a user's account, ensuring they benefit from

My application got rejected due to:Guideline 1.1.6 - Safety - Objectionable Content We noticed that your app’s in-app purchase products are mislabeled as Apple Pay, which could confuse and mislead users.To clarify this further, when they tapped to purchase the item, my app initiated Apple Pay [payment sheet] instead of In-App purchasing!!!I have updated my app to Revenue Cat, I am not doing anything about this the sheet is showing automatically by the app store, not from my side. I have tested via Test Flight and it shows the right sheet: any idea why this happened?

I have just published on stores my Flutter app with the new subscriptions, but it is still on sandbox, and when i try to make a purchase, the bottom modal has the Testflight text.How to switch to release env?thanks

I want to further clarity on my understanding. I hope to get a response.My question is regarding the 1% commission when sales are above 2500 USD. Does this revenue sum only apply to the products i link to revenue cat? I have only linked my subscriptions and not my one time payments where I handle them myself.any help and clarification on this will really be appreciated. Thank you!

I'm trying to refund a user's subscription, but I can't seem to find such an option. What could be the reason for this?Of course, it’s from Play Store  

Using RevenueCatUI.presentPaywall() how do I present a specific paywall for a particular offering identifier? Can’t find this anywhere int he docs. For RN. Thank. you.

When trying to fetch the offering from revenue cat [Error: There was an unknown backend error.]. I am getting this error suddenly. I even purchased some products. Suddenly I got this error. Any idea what to do?

Good day, This is my first time using RevenueCat. I wanted to use it to allow anonymous users to buy 1 all access package for a fixed price. Currently my app supports android only and I am assigning a device bound unique Id in my configuration (see snippet).  This is a hexadecimal string unique to each combination of app-signing key, user, and devicePurchases.configure({ apiKey: APIKeys.google, appUserID: Application.getAndroidId(),})My question on the matter is that I was wondering what prompts the Restore Purchases functionality. Is it the google play account that completes the purchase initially? If so what happens if a user is logged into multiple accounts. I’ve tested it for myself by buying the package on an emulator using my GmailA account. Then on my real device press the restore purchase button with GmailA logged in. This worked. even though

I have successfully setup paywall in my app. Pricing etc. everything is in place.I can see the localized versions of the paywall as a preview in paywall setup screen of revenuecat website. However in my own smartphone I can only experience english version.

Hi!We’ve recently starting using RevenueCat and everything seems to be working fine!We have a backend-focused approach, where we query the REST API to get subscription information server-side. Something we have noticed is that the API returns old data when immediately querying it after receiving a webhook event or purchase. This happens with both server webhooks or webhooks to the SDK. We have noticed that this can take longer than 2 seconds before querying the API delivers the new data.The question then is, when can we expect querying the API to return the same state of the data as in the webhook event? Kind regards,Bob

Right now I have 1 entitlement-id named powersEntitlementID, and I’m using it in iOS which works fine:Purchases.shared.getOfferings { [weak self](offerings, error) in    guard let package = offerings?.all.first?.value.availablePackages.first else { return }    self?.showPurchaseActionSheet(for: package)} func showPurchaseActionSheet(for package: Package) {    Purchases.shared.purchase(package: package) { (transaction, customerInfo, error, userCancelled) in }} Using that in my PurchasePowersController, it shows me the correct action sheet. But I intend on adding a new productID/EntitlementID and I will use them in different ViewControllers. How can I get the EntitlementID/name from a Package object? For exampl

Hi, We would like to send an email and push notifications to users which are on our yearly plan and have an upcoming renewal in 7 days. We would like to avoid users who have opted-out for renewal and/or are on a monthly plan. I was thinking of the approach below, but I’m wondering if it’s the best way to do it:Use webhooks from RevenueCat When we receive RENEWAL or INITIATE_PURCHASE (with period=NORMAL to avoid free trial users), we schedule the sending of email/notification based on the parameter expiration_at_ms If we receive CANCELLATION with reason = UNSUBSCRIBE, we cancel the schedule for this user => not sure if we will receive this when the user opt-out for renewal or at the end of the subscription periodWhat do you think of this? Is there a better approach? Thanks!    

Even though the user purchases successfully one of the products from an Entitlement, the purchaserInfo.entitlements.all["entitlement"]?.isActive is always false.I have everything configured correctly in Xcode, AppStore Connect and in RevenueCat and I am testing on a real device. This issue is new, the version of my app which is on AppStore did not have this problem even in sandbox. What shall I do?