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Get help with anything related to RevenueCat.

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1979 Posts
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Julioce98New Member
asked in General Questions
How can I could change bank statement purchase identifier inside Client card GOOGLE PLAY

Hello guys! I'm new using this SKD and integrating payments in my app. I already made a test today using my own credit card to test a purchase of a in app product. Everything is nice, however the name that is appearing in my card. I suppose that the client could see another name in the app purchase, but i getting the following label: IDK why appears YOUTUBE because the purchase wasnt made in that app. Could you help me? I already configure my payments profile in google and the bank statement name says other name… I have to configure anything else in revenuecat? Thanks

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kadir-aksuNew Member
asked in General Questions
Integrate revenuecat with OutSystems

I'm currently in the process of integrating RevenueCat with my mobile application built on OutSystems. I'm excited to offer subscription plans to my users and leverage RevenueCat's management features. I've been following the general guidelines for integrating RevenueCat with mobile apps, but I'd appreciate some guidance specific to the OutSystems environment. Here are some specific questions I have: Compatibility: Are there any known compatibility issues or considerations when using RevenueCat with the latest version of OutSystems 11? OutSystems Forge: Have others in the community developed pre-built components or plugins for integrating RevenueCat with OutSystems? If so, could you point me in the right direction? I could not find it. Best Practices: Are there any recommended practices or security considerations specific to integrating RevenueCat within the OutSystems development workflow? Troubleshooting: If I encounter errors during the integration process, are there any resources o

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wes_clark
RevenueCat Staff
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as-7b55b5New Member
asked in General Questions
How to get receipts and currency for import from App Store

Hi, I wish to migrate my subscriptions, How can i get receipts and currency data for import from App Store.

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kaitlin
RevenueCat Staff
customuse
customuseNew Member
asked in General Questions
Free trials are converted after being cancelled due to a billing errors

Hi RevenueCat team, The question is about trial conversions for our iOS app Customuse.The issue is that many of trials got converted after being cancelled due to billings errors.I’ve attached a couple of examples. We have a 3-days grace period enabled for Paid-to-Paid renewals only, so it's not the case.Moreover, the conversions occurred a few days after the trials expired. Also from the Amplitude logs we see that users have not returned to the app to make a purchase, so the payments were made automatically. Could you explain why the trials were converted, please?And how can we avoid such false conversions. At Customuse, we are really worried about this issue because users can blame us for scam.Looking forward to your response. Customer ids:c98d6c3d-2946-4920-96bd-2919fd81be0f6aacf173-34a3-492c-9f0b-dfa86d1316c8 Kind regards,Dmitry, Customuse

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eren-berkay-dincNew Member
asked in General Questions
Restore Purchases issue Flutter - iOS

Hello, I'm encountering an issue with my Flutter app's in-app purchase (IAP) functionality, particularly with restoring purchases on iOS. My app offers a non-consumable premium version that provides lifetime access to certain features. However, during the App Store review process, I received a rejection due to the following reason: Guideline 3.1.1 - Business - Payments - In-App Purchase "We found that your app includes a feature to restore previously purchased in-app purchase products by entering the user's Apple ID and password. However, in-app purchases cannot be restored in this manner." While the restoration process works smoothly on Android without any sign-in prompts, on iOS, it triggers a sign-in prompt, leading to the rejection. it only happened for app store, everything was fine for google play Here's the relevant code snippet from my app: static Future<void> restorePurchases( PersistenceViewModel persistenceViewModel, BuildContext context) async { try { CustomerInfo customerI

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disonNew Member
asked in General Questions
Why can't the start time and exit date of the Apple small business program be set to a future time?

I have already applied for the Apple Small Business Program. When filling in the dates, for the start date, I can enter an exact past date when my application was approved. However, I don't know when my planned end date will be. I don't expect to reach $1 million in sales, so the program may never expire. How should I fill in the end date? Also, I found that the end date can only be selected as today or any past date, but not any future date. Is this a bug?

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JonghwanActive Member
posted in General Questions
can't see any production in ios

Hello, I'm using Flutter and have connected everything except for StoreKit, but it's not showing up in the production list. Does anyone know why? What could be the reason?

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MarcosC
RevenueCat Staff
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mateo-gonzalezNew Member
asked in General Questions
Retrieve all User Alliases

Hi, I need to get from an Alias, all aliases related to that one, for example, if a user created the account with alias `1`, and changed the alias somewhere to `2`, and then `3`, and so, I want to be able to retrieve all other aliases just by sending one to RevenueCat. I’ve tried with the EP https://api.revenuecat.com/v1/subscribers /{userId} but it doesn’t retrieve that data.I’ve found a related post but the only answer said that on API v2 it would be possible, and I didn’t find anything in there in order to do that. Thank you!

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felix-9804f2New Member
posted in General Questions
Docs about subscription upgrades in "Google Play proration mode/replacement mode" outdated

In my Flutter app, I am trying the different prorationModes that there are for Google Play, when purchasing a subscription upgrade. I noticed that the modes in the docs differ from the ones in the purchases package (using purchases_flutter latest version 6.23.0): /// GoogleProductChangeInfo's ProrationMode.enum GoogleProrationMode { /// Replacement takes effect immediately, and the remaining time will be /// prorated and credited to the user. This is the current default behavior. immediateWithTimeProration, /// Replacement takes effect immediately, and the new price will be charged on /// next recurrence time. The billing cycle stays the same. immediateWithoutProration, // Replacement takes effect immediately, and the user is charged full price of new plan and is // given a full billing cycle of subscription, plus remaining prorated time from the old plan. immediateAndChargeFullPrice, // Replacement takes effect immediately, and the billing cycle remains the same. immediateAndChargePro

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av-9033c0Helper
asked in General Questions
Server side validation for purchases

Hi Everyone, I’m building an app which will be integrated with RevenueCat. The idea is that user can purchase coins (internal game currency which uses can use only inside application). I want to implement server side validation to make sure that user has purchased the coins so i can add the coins to their game account. The user will make a purchase in mobile app and then I want sent the transaction to server for validation and adding the coins. How I can do this on java backend? Thanks.

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veryrare104New Member
asked in General Questions
Better understanding for "unsubscribeDetectedAtMillis" and "isActive" values

We have implemented the simple subscription process and as a part of that process. The following is the process:User gets passed PayWall ==> receives the “premium” entitlement AND 10 points within the app. But the issue is, that we would like to deduct those 10 points in cases where user has subscribed and then fully canceled the subscription i.e. requested a refund within the first week. As if we won’t implement that logic, you can imagine that this process can be abused. So we are a bit baffled with the customerInfo data, specifically what field is responsible for cancelation/refund ? As we assume “unsubscribeDetectedAtMillis” filed is only linked to the renewals.

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wes_clark
RevenueCat Staff
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david-haw-0c6805New Member
asked in General Questions
How does charging user work if they upgrade/downgrade mid subscription?

If a user is half way through a ‘Plan A’ which cost £5pm - then they upgrade to ‘Plan B’ which is £10 per month - how does this work with billing? I would like to know so I can explain to customers what will happen? In the app it just says ‘Starting today £10’ etc.. but is whats left of their £5 plan knocked off? or refunded? If somebody could clarify his it would really help gert my head around it - so I can explain to users etc

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wes_clark
RevenueCat Staff
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nat-serranoHelper
asked in General Questions
do revenuecat-stripe purchases work for web in an expo app?

I developed an EXPO app for ios, android and web. I am able to successfully purchase using Revenuecat in android and ios devices, but the web version doesn’t trigger the stripe payment screen. I get this error. I thought that revenuecat will help me to seamlessly trigger IAP regardless of the platform? Uncaught (in promise) TypeError: Cannot read properties of undefined (reading 'isConfigured') at Purchases.isConfigured (AppEntry.bundle?platform=web&dev=true&hot=false&lazy=true&transform.engine=hermes&transform.routerRoot=app:67623:26) at Function.<anonymous> (AppEntry.bundle?platform=web&dev=true&hot=false&lazy=true&transform.engine=hermes&transform.routerRoot=app:67631:46) at step (AppEntry.bundle?platform=web&dev=true&hot=false&lazy=true&transform.engine=hermes&transform.routerRoot=app:66197:19) at Object.next (AppEntry.bundle?platform=web&dev=true&hot=false&lazy=true&transform.engine=hermes&transform.routerRoot=app:66146:16) at AppEntry.bundle?platform=web&dev=true&hot=false&lazy=t

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Michael Fogel
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EthanNew Member
asked in General Questions
Why use GIFs in the the documentation?

Whoever made the decision to use GIFs as visual demonstrations in the docs should be fired and publicly humiliated. Their thought process must have been, “Let’s make things extremely difficult to see, fast moving, and cannot be paused.”. It’s unbelievably frustrating. The documentation is very nuance and attention to detail is highest priority. Why not use a 30 second clip in video format that can be paused and rewinded …. ya know so people can actually see what they need to do 😂😂😂🤡🤡🤡?

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Michael Fogel
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RashidNew Member
posted in General Questions
RevenueCat Experiment with Offer Codes

We’re working into creating an experiment but it looks like it would affect the usage of offer codes. We create an offer code under a subscription and since an Experiment requires a separate subscription, we would also need to create a separate code. As I see it, it’s unavoidable so maybe offer code doesn’t work well with Experiments?

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CoffeeSpaceNew Member
asked in General Questions
Can't fetch promo offers for iOS product (Flutter SDK)

When I call getOfferings, discounts field is always an empty array even though there are promo offers configured for that store product in App Store Connect. What should I do?

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kaitlin
RevenueCat Staff
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david-haw-0c6805New Member
asked in General Questions
Where to edit descriptin passed in getOfferings() ?

I’ve setup my payments with various subscriptions in Play and Apple store. All working fine. I need to however change the description that is displayed in my payall. I am using flutter and get offering from offerings = await Purchases . getOfferings (); I cannot see where, I can update the description of each offering? Is this in revenue cat, or the app store(s).. eitherway I can’t see where to set it?

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Oren YehezkelyNew Member
asked in General Questions
Is this good for mobile apps only?

Hello, Can I use RevenueCat for apps only? Or can it be used for any subscription service? Thanks, Oren

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gray-4beffeNew Member
asked in General Questions
Can't see the Experiments I created

My experiments just disappeared recently, so I try to create it again, after I created it I still couldn’t found it in the Experiments page.

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fortun3r-ed5b2aNew Member
asked in General Questions
Getting "Purchases offerings error" & BILLING_UNAVAILABLE."

Our Android Live app is seeing a lot of the following errors when users try to pay for our app. Recently, a lot of users with newer Android phones are also having this issue so don’t believe it’s a Google Play version issue. Does anyone know what is causing this? "Purchases offerings error" {"code":3,"message":"The device or user is not allowed to make the purchase.","readableErrorCode":"PurchaseNotAllowedError","readable_error_code":"PurchaseNotAllowedError","underlyingErrorMessage":"Billing is not available in this device. DebugMessage: Google Play In-app Billing API version is less than 3. ErrorCode: BILLING_UNAVAILABLE."}

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tolgahan-963c78New Member
asked in General Questions
How can I get information on Google Play and Expo about how many purchases the user made at one time?

Users sometimes purchase a single product 10 times. I couldn't find the log for this. The log entry for purchasing a product only provides the total number of purchases. How can I access the data for the quantity of a single product purchased in a single transaction?

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cody
RevenueCat Staff
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dfxNew Member
asked in General Questions
Developer action needed on Subscription

Hi, I am new to iAP and Subscriptions. After 10 years, i decide to go free app with subscription and i realized after my app approved theres something wrong. I edited some field in the appstore connect and i cant submit new version with the subscription. I am attaching a screenshot, for the appstore localization, it says waiting for review. And in the subscriptions section, it says developer action needed. How to get out of here and submit the new version with the subscription successfully for review?

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t1estoNew Member
asked in General Questions
Stuck at Generating an In-App Purchase Key

What the instruction say I should see VS what I actually see So where is the option to get P8 key file from App Store Connect?

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Walter HolohanDedicated Member
asked in General Questions
How do you disable existing subscriptions?

Currently we have 6 active monthly subscriptions products on Apple and Google, however we want to reduce this down to 2. If we disable/delete the other 4 what will happen to the users that are on those subscription products? Will their subscriptions renew at the end of the month?

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david-haw-0c6805New Member
asked in General Questions
Whats the process when a user creates a subscription in iOS / Then pulls in entitlements on Andorid

Hi, I am hoping somebody can help with some logic behind how to handle the following scenario The user installs my app - purchases a package (there are 3 levels) - lets say they do this on ios in the AppStore. They then install and login to my app on Andorid device - they can ‘restore purchases’ on this device to pull in the entitlements from RevenueCat and I can manage access etc. ?? .. but what to do/how to handle - if a customer wants to cancel subscription - or upgrade/downgrade subscription ?? I have got the subscriptions working fine, with cancel link, and upgrading/downgrading etc …. however I am a little confused as how to handle what to do if a customer wants to cancel subscription - or upgrade/downgrade subscription if the original subscription wasn’t purchased on the current device app store ? If I use the same code that works fine when device is installed on native app store device… I get an error - which seems obvious as it will be checking the current Android/iOS subscrio

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