Restore Works in Sandbox but Fails in TestFlight

Hi ​@Jonghwan,

This shouldn’t be happening in Testflight, if a user has never purchased anything the restore shouldn’t give them a free subscription. It’s hard to know without the user ids and see what’s going on so I would recommend to do the following:

• Check the sandbox account you are using in your device and compare everything you see in the customer history in RevenueCat with how your app behaves. Sandbox accounts can be different from the production one.
• Create a new sandbox test account and log in, then try to restore the purchase and see what’s happening.
• Check how do you identify customers in the SDK and what’s the transfer behavior you have set. It could be that you are just transferring a purchase from different accounts. 

If you can’t see anything wrong after those checks, open a support ticket and we’ll be happy to help you!

​@joan-cardona Thank you so much for replying!

I think it was just a bug.

could you please answer this question?

I have problem with this.

thank you so much!