General Questions

Get help with anything related to RevenueCat.

  • 542 Posts
  • 1,282 Replies

542 Posts

R
Riccardo BusatoHelper
asked in General Questions

PlatformException: Invalid package name

I am able to fetch and display the packages. The purchase seems to work on the play store because if i try subscribe to the same package again it says its already in use. The problem is that the purchase is not syncing to the sandbox. I get the following error below:PlatformException(23, There is an issue with your configuration. Check the underlying error for more details., {code: 23, message: There is an issue with your configuration. Check the underlying error for more details., readableErrorCode: ConfigurationError, readable_error_code: ConfigurationError, underlyingErrorMessage: Invalid package name., userCancelled: false}, null)I have the app in the internal testers track on the play store, i am running my app in debug mode. The version on the playstore reads: 3 (1.0.0) and my app version reads: 1.0.0+3.  I am very confused as to what i am doing wrong 

1
sundeep
RevenueCat Staff
9 months ago
F
Ferhat ÖzkanNew Member
asked in General Questions

Receiving Payments

Hello,How can we receive payments from Revenuecat? Stripe is not available in Turkey.Do you have another system for receiving payments?

1
sundeep
RevenueCat Staff
9 months ago
L
Lee HoworkoNew Member
asked in General Questions

Multiple users from a single Apple/Google account

Hi, I’m trying to get some clarity around account creation. Currently, a user can create as many accounts as they want in our app (no payment is needed upon account creation). However, we want to only allow a single Apple/Google ID to be associated with one account. For example, if I:Create two brand new accounts Login to the first one and subscribe to a paid monthly subscription Logout and login to the second accountAt this point, I would expect that the second account doesn’t have access to the paid monthly subscription that was purchased by account number one. The phone is still logged in with the same Apple/Google ID, so:Is the second account able to purchase a paid monthly subscription? If the second account purchased a higher tier than the first account, would it all be associated with one account in RevenueCat, therefore “upgrading” the first account?We have done some testing in Sandbox mode, and wanted clarity on how this would work in production. One thing to note is that each

6
K
9 months ago
J
JohnNew Member
asked in General Questions

Only receipts available for migration

We're about to migrate our subscribers to Revenuecat and for Android we have the data needed. But for iOS, we haven't stored anything in our purchase log. However, we can find all the receipts in Cloudwatch. But these are receipts only - so they’re not linked to player IDs, prices and currency.What are the consequences of us not being able to deliver those 3 parameters?Should we not import our existing receipts at all, then? Or should we simply import what we have but without price, currency and player IDs? If so, what kind of problems/limitations may we meet in Revenuecat?HELP!

1
tina
RevenueCat Staff
9 months ago
G
Gokul KumarresenNew Member
asked in General Questions

How can I get a user's card on file without starting to charge them for a subscription jut yet?

We want to be able to get our users’ cards on file without actually charging them for their subscriptions just yet.In further details:We show our users a monthly & yearly subscription option. And we tell them we wont charge them just yet, but we will down the line Once they opt in, we want to be able to grab their card at that time (along with the plan they selected) Once we’re ready to start charging them, we want to use the card we got on file to begin their subscriptionIs something like this possible on revenuecat?

1
cody
RevenueCat Staff
9 months ago
E
Eduardo MussaliNew Member
asked in General Questions

iOS revenue showing $0

Hi!I just migrated to RevenueCat and for some reason iOS users show $0 in revenue, any idea why this happening?  

2
D
9 months ago
E
EslamNew Member
asked in General Questions

Add apps on revenue cat "Service Account credentials JSON"

Do I have to create Service Account credentials JSON for each app individually on Google Play or just create one for all apps and use it each time?

3
sundeep
RevenueCat Staff
9 months ago
A
Alireza NazerNew Member
asked in General Questions

it goes to Xcode environment instead of sandbox environment

I have two different project one of them uses revenuecat and the other with Qonversion.in the  revcat project in-app purchases goes to Xcode environment and the Conversion one goes to Sandbox environment. Devices are the same.Sand box testers are the same.I don't know what is wrong with my revcat project .any recommendation would be appreciated. 

3
A
9 months ago
A
AndreiNew Member
asked in General Questions

Why expires_date and grace_period_expires_date is same?

Hello!I have a subscription with grace period 14 days, if this subscription is expired and now on grace period i get this JSON:[app1800_sub_personal_monthly] => Array ( [billing_issues_detected_at] => 2021-08-27T08:29:54Z [expires_date] => 2021-09-12T08:29:50Z [grace_period_expires_date] => 2021-09-12T08:29:50Z [is_sandbox] => [original_purchase_date] => 2021-07-27T08:29:52Z [ownership_type] => PURCHASED [period_type] => normal [purchase_date] => 2021-07-27T08:29:50Z [store] => app_store [unsubscribe_detected_at] => )Not so long ago, these fields were different and I use field “expires_date” to understand that the subscription expired and he

1
ryan
RevenueCat Staff
9 months ago
D
DmitryNew Member
asked in General Questions

Configure package with 2 products (1 platform)

Hi guys! I do subscriptions for my app. A have 2 entitlements (Standard, Premium). And I have 3 periods for every entitlement (1 month, 6 month, 1 year). There are 6 products at all. As I understand, a can't use default packages for this, and I need to create custom package for every product? For example: place “1 month standard” and “1 month advanced” in to default MONTHLY package. Because now, I created 6 custom packages. Am I doing everything right? Can you give me some details about this please.

1
cody
RevenueCat Staff
10 months ago
A
AkashNew Member
asked in General Questions

How do I link purchase made by the user without login in my backend?

The question is for an iOS app -  My setup is that I am using my backend to give access to “Pro” features through the API and I am using Revenue cat to process the payment. Sign up comes after the purchase is made and it is optional to the user. I want to understand how I should give access from the backend to users who are making a purchase but do not sign up? This approach should also work when the user comes back and restores purchase after uninstalling the app. 

3
B
10 months ago
A
ABHINAV DUBEYNew Member
asked in General Questions

Converting columns in customer lists to date

I am trying to look at when users start a free trial cancel the subscription. I exported a customer list from RevenueCat and have been looking at the data in Excel. In Excel the columns that I am looking at are  trial_opt_out_at and trial_start_at. Does anyone know how to convert the values in these columns to dates from the numbers that they are set. Currently the values in these columns look like - 1629693003000. 

1
tina
RevenueCat Staff
10 months ago
M
MariyaNew Member
asked in General Questions

Android error Item Unavailable

HI there! I’m hoping you will able to help. Here is the error Item Unavailable, id the correct, in the google account all is also ok. It’s closed testing, and also testers, devices and so on is ok. The app got prices from the cat, but still it doesn’t work. We also can’t make a test purchase via cat and didn’t seen any tries in the sandbox dashboard.  Maybe someone know what to do nextThanks in advance 

4
jazmine
RevenueCat Staff
10 months ago
J
JanisNew Member
asked in General Questions

When migrating all legacy products have to be added?

We’re currently migrating to RevenueCat. In the past we had many products on Android/iOS mainly for pricing tests where user subscribed to. We don’t offer these products anymore but of course these users should still have access to the PRO features.Do we still need to add all these legacy products (subscriptions) in RevenueCat too, so we can find out they have a valid subscription? Or do we only have to set up the products that we actually want offer in the app?And will this affect analytics somehow when products are not added?BestJanis 

1
ryan
RevenueCat Staff
10 months ago
C
Clint GossettNew Member
asked in General Questions

How to attach additional context to a purchase?

Here is the Setup: 1.  App is a race car game where user has different cars they build.  2. User can buy new parts for each of their cars. 3.  Upgrades are onetime, non-expiring purchases.  4.  One upgrade is for one car only.      4.a.  if user wants to upgrade tires for two cars...the user makes two purchases of product ID "nrp_tire_lvl3_199" User Scenario: 1. User is managing two cars (A, B, and C).2. User wants to upgrade tires on car B.3. User makes purchase of "nrp_tire_lvl3_199"4. Our server receives the Web hook notification of the purchase.   ??? How can we tell the server which of the User's cars to apply the upgrade to?  How can the Server know to apply the upgrade to Car B? 

3
ryan
RevenueCat Staff
10 months ago
Z
Zachary ShakkedNew Member
posted in General Questions

Advice on migration from old user ID system to new regarding block purchases

Ok, so I read and think I understand how the Restore Settings work, but have some further clarification settings.  We’re in the process of migrating to a new backend where all users will need to sign up again with a new system where they will get user IDs. These user IDs are the ones that will not be recycled changed. We don’t want a scenario where users can log out of their new accounts, create a new one, restore subscriptions (mint a new subscriber), then give those credentials to someone else or what have you. That’s why we want to have the Block Restores enabled, but we aren’t sure how to handle the migration process from the old version of our app to the new one. What I was thinking - first, we don’t enable this Block Restores Setting and let everyone migrate to the new login system, restore purchases if they need. Our old version is also using the old SDK and we aren’t calling reset user ID anywhere - what will happen when we upgrade to the new SDK and haven’t called login yet? W

2
Z
10 months ago
P
Peter RuleDedicated Member
asked in General Questions

App Store Grace Period

Hi,Do I need to implement anything in the RevenueCat setup or within my app to handle the grace period if I enable it?

1
sharif
RevenueCat Staff
10 months ago
C
CardbaseNew Member
asked in General Questions

Cancel Apple subscriptions

Hi guys, how can I cancel an Apple subscription for existing users? We are switching to free business model and I need to do it somehow. what is the easiest way? Best regards,Alex

1
sharif
RevenueCat Staff
10 months ago
J
Joel BHelper
asked in General Questions

Question about price_in_purchased_currency in S3 ETL (with regards to taxation)

I’ve got a question about values that are dumped out via the S3 ETL, and how it relates to taxation.Suppose we have a subscription with a price set as $10 USD in the Play store.  The Play Store seems to set regional prices based on current exchange rates and local taxes.  Say, for example, that same $10 USD now shows in Australia as $15.49 AUS (the conversion rate, plus 10% tax, plus “country-specific pricing patterns”, according to Google).  If we had a purchase go through in Australia, what can we expect to see in the data on S3, specifically for price_in_purchased_currency?  I’d expect the price_in_usd to be 10.00, and the purchased_currency be AUS, but what will the price_in_purchased_currency be?  Will the price_in_purchased_currency be the final price that was charged to the customer, or will it exclude the tax?  Is the behaviour the same for purchases made through the App Store?We’re trying to sort a few things out before we have actual purchases flowing through.  Unfortunately

1
sharif
RevenueCat Staff
10 months ago
F
FedericoNew Member
asked in General Questions

Are there any resources for designers, like sample screenshots to create user flows?

As a product designer, I’m finding a bit difficult to get evidence and examples online of the checkout process in order to create the necessary user flows for the project I’m currently working on… My team is currently considering using Apple Pay, Stripe and Google Pay as payment alternatives for the Flutter app we are building, and I would like to see the checkout process sequence, examples and any specific UI styling needed in order to provide everything the dev team needs to build it into the app. It would be good to have some references and/or resources for designers that are not GitHub experts or that can’t create the sample project by themselves.Thanks!

1
sharif
RevenueCat Staff
10 months ago
V
ValentinNew Member
asked in General Questions

No Total Revenue in Revenue Chart

Is there a reason, why you removed the total revenue chart in the new revenue charts? I know it is shown, when you hover it, but that makes the user experience way worse. We also used a screenshot of this chart to report to our investors. That is not possible anymore. I would suggest, that you bring it back as it was, or give the possibility to at least see it. This change decreased usability in my opinion.

1
Jens
RevenueCat Staff
10 months ago
L
Lee HoworkoNew Member
asked in General Questions

Conditionally apply Introductory Offers?

I am looking into how to support discounted subscriptions in our app similar to how we provide them in our web based product. We have a few different scenarios that I am looking to support, specifically:Giving an introductory offer of 20% off for 3 months based on signup criteria Giving an introductory offer of 20% off for 6 months based on different signup criteria Giving a free month of a subscriptionI am looking at https://docs.revenuecat.com/docs/ios-subscription-offers to try to figure out the best option for me. It looks like Introductory Offers is what we want for the first two bullet points since we can automatically apply it in-app at initial purchase time without the customer needing to enter an offer code. However, the notes beside intro offers says “SDK applies offer to purchases automatically”, does that mean I can’t control which of the two intro prices I offer? Is that a misunderstanding of intro offers on my part perhaps? Basically, based on server side information, I w

1
jazmine
RevenueCat Staff
10 months ago
J
JoshuaNew Member
asked in General Questions

Currency in IOS seems incorrect

I’m using react native to fetch the packages and looking at the logs: const offerings = await Purchases.getOfferings(); const packages = offerings.all["default"].availablePackages; console.log("Paywall Currency", packages[0].product.currency_code)Looking at the logs, the products inside the package has the price in USD. But the phone I am running the code on is set to Australia for the region of the account. I went to Settings > Account name > Media & Purchases > Country Region > Set to AustraliaAm I doing something wrong here?

4
T
10 months ago
L
Lee HoworkoNew Member
asked in General Questions

Are prorated prices included in Webhooks and S3 exports?

I have a question about how RevenueCat outputs the price fields (price, price_in_purchased_currency) with actions that have proration. I can think of two scenarios where proration comes into effect:Android upgrades with IMMEDIATE_WITH_TIME_PRORATION iOS upgradesWhen these events occur we receive a webhook with details about the change. Does this webhook contain the full price of the new plan, or the prorated price? I am also wondering about the transactions that get exported into S3, but I’m guessing that answer is the same as the webhooks.As an example, say a users is paying $50 per month for a subscription. Half way through the billing period they upgrade to a subscription that is $100 per month. Is the `price` in the webhook going to be $75 (assuming the renewal date remains the same) or $100 (if it reports the full price of the new plan)? I’ve tried to test this out myself in Sandbox, but with the super quick renewal periods, it’s hard to say for certain what is going on.A similar

1
ryan
RevenueCat Staff
10 months ago
D
DanielDaukNew Member
asked in General Questions

Is freemium model mandatory for subscription based apps in app stores?

Hey RevenueCat community,I’d like to ask for some guidance related to app monetization. Is it mandatory for a subscription-based app to provide free functionality? Or an app could be paid-only with a limited free trial after which an app’s functionality is not accessible?

2
D
10 months ago

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