General Questions

Hello, I’ve received feedback from the App Review team for my app, indicating that the auto-renewing subscription violates guideline 3.1.2 due to inappropriate use of the service. They noted that such subscriptions should provide dynamic, ongoing value over an extended period and requested a revision or removal.My app offers cloud backup for user app data and cross-device sync via Apple Sign-In and Google Sign-In, with unlimited uploads and downloads. Additionally, we limit free users and provide premium features like more stylish cosmetics to paid users and more upcoming. Despite my previous response, the feedback remains unchanged.I’d like to ask: Does a simple cloud backup for user app data suffice to meet the ongoing value requirement of 3.1.2?I also suspect that providing clear instructions for reviewers to test this cloud feature—such as screenshots and a step-by-step guide—might help clarify its value.I zeroed in on the cloud aspect based on readin

Hi, community. One of my users (336542) has purchased a subscription, confirmed by the RevenueCat Overview dashboard (real-time), and also by searching for the specific user ID in the Costumers section. The user used Play Store.However, that seems to have not triggered any events in the webhook. I rely on the webhook to give the benefits to the users in my backend, so this has broken the flow.The purchase was made in Production.The latest entry I have in my webhook events (in the Webhook Implementation section in the dashboard) is from 2025-07-30. Same in my webhook handler logs.I have no idea what could be going on. Any insights?

I've read through multiple discussions here in the forum but I am still not sure, what does it exactly mean when we get Billing Issue + Billing error right when a free trial ends?From what I've concluded, they payment method didn't succeed. Is this happening because my users may use virtual prepaid cards that expire before the trial ends?  

Hello, I have been reading the following article about iOS subscription groups as we’re looking into using RevenueCat Experiments:https://www.revenuecat.com/blog/engineering/ios-subscription-groups-explained/We only have one subscription pricing overall on our platform, a Pro subscription. We want to only do the A/B Test to have with Free Trial VS no Free Trial.From this article I’m not sure if we should be creating a new Product under the same Group or a different group: Subscription groups make testing prices more difficult. Because all products in a subscription group are visible to the user via the subscription settings, you can’t add a one-off product to a subscription group at a different price and control who sees it. If you want to A/B test two prices for a product you

Hey folks 👋, I just started using RC and need your help with handling of REFUND events. For apple app store -Does REFUND request raised by customer also CANCEL the subscription (I assume not)? Or is it targeted to a specific RENEWAL/INITIAL_PURCHASE TRANSACTION_ID event? The REFUND event sent by RC, can I assume the TRANSACTION_ID would match a past/current RENEWAL/INITIAL_PURCHASE event’s TRANSACTION_ID? Same for REFUND_REVERSED - can we assume the TRANSACTION_ID in all three events - (RENEWAL/INITIAL_PURCHASE) → REFUND → REFUND_REVERSED would match?How do you guys test the REFUND flow? I raised a sandbox REFUND request through the app but never received a REFUND event.Thank you! 😊

Hello, I’m seeing an issue with one of our consumable products in production (not sandbox). A user attempted to buy the same consumable twice via RevenueCat, but the second purchase did not result in a charge. Instead, our webhook received a NON_RENEWING_PURCHASE event, and RevenueCat did not bill the user again. This purchase was made using same App User Id and we can see it in customer history on dashboard.Since this is a consumable product, it should charge on every purchase. Could you please investigate why the second transaction isn’t billing the user? Let me know if you need any additional logs or identifiers.Thank you

I’m able to delete subscriptions made in sandbox, but when I try all of the same steps (clearing purchase history in iPhone settings + appstoreconnect sandbox website, trying a new appuserid), it still doesn’t clear the lifetime IAP. 

❗ TestFlight App Shows Error Fetching Offerings – RevenueCat IntegrationDescription:I’ve integrated RevenueCat into my React Native iOS app. Offerings load fine on the simulator using a StoreKit configuration file, but when testing the app via TestFlight, RevenueCat fails to fetch products and throws this error:[RevenueCat] 🍎‼️ Error fetching offerings - The operation couldn’t be completed. (RevenueCat.OfferingsManager.Error error 1.)There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used).More info: https://rev.cat/why-are-offerings-emptyWhat I’ve Verified: Prod

I’m trying to integrate Adalo with RevenueCat to manage subscriptions and purchases. Since Adalo doesn’t support adding SDKs directly, I’m attempting to connect them using Custom Actions along with Adalo’s Digital Purchase component.The issue I’m facing is that the Digital Purchase component doesn’t provide the receipt data that RevenueCat requires for validating purchases. Because of this, I’ve hit a bit of a wall and can’t complete the integration.Has anyone successfully connected Adalo to RevenueCat using Custom Actions or found a workaround to get the purchase receipt from Adalo? Any guidance or suggestions would be really appreciated!Thanks in advance!

Hello, I have 1 offering and 3 packages in it, basic,standard,gold. Each package has 1 product associated with it.In the paywall editor, I want to see the price of my product in preview. So I am using this format {{ products["my_package_id"].price}} but it only show the raw value not the price.  So my question is, How to see the price of my products ? My products are also available in app store-in app purchases and they are ready to submit. Should I submit them first 😁?  Thanks.

Hi,I’ve set up my in-app subscriptions in App Store Connect and created the offerings in RevenueCat. The products appear correctly in the RevenueCat dashboard, and the getOfferings() call works without errors.However, I’m still getting an error when trying to make a purchase with Purchases.purchasePackage(...).My subscriptions are marked as Approved in App Store Connect and attached to a subscription group.In RevenueCat, the products are linked to the correct entitlement and offering.I’m not seeing the “Missing Metadata” warning anymore, but the purchase still fails.Could you please help me identify what might be going wrong?Thank you!  

Hi everyone,I’m currently stuck on an issue that I’ve spent countless hours trying to fix, and I’m hoping someone here can help. I’m using RevenueCat for my first app, and I’ve set up everything according to the documentation.My subscriptions are fully configured in App Store Connect and are marked as "Ready to Submit." The product IDs match exactly between App Store Connect and RevenueCat, and I’ve attached these subscriptions to my app version in App Store Connect. I also confirmed that my RevenueCat offering is active and includes these products.Here’s the problem. My RevenueCat paywall works perfectly in the simulator. The paywall loads, the subscription products appear correctly, and everything functions as expected, including test purchases.However, when I install the app through TestFlight on a real device, the paywall fails to load and throws Error 23 from RevenueCat, saying there’s an issue with the configuration. I’ve tried ever

Hi, I have two paywalls in my flutter application. Subscriptions and offer paywall. Subscriptions paywall is default but offer paywall needs the offer parameter to show. After subscriptions page, when ı navigate to offer, old page preview shows at first. Because the second page is rendering the offering parameter. It looks pool quality. You could check the images. How can ı fix this?

Hello! I have a paywall editor query.I have a tab for yearly vs. 3 months. I have selected annual as the default package, but when I test on my phone, it defaults to 3 months. Has anyone else had this issue and found a fix? The packages are pulling through correctly in the bottom box when annual/3 months are selected. I have also tested it by attaching one of our offerings to a template paywall and am having the same issue. Any help / guidance hugely appreciated!   

My paywall works fine for iphone but on ipad the bottom text is being cutoff and the user has to scroll to see it. I tried playing around with things like padding on the paywall editor but can’t get the paywall to go bigger. I also tried fixing it vibecoding but nothing is working. App is coded in swiftui. Not sure if it’s a revenuecat issue or if it’s the code in my app. Any ideas how to fix it? The images are attached.

Subject: Unable to Retrieve Offerings in Thunkable (Android)Hi RevenueCat Support Team,I'm building an Android app with Thunkable and using RevenueCat for in-app purchases.In my project (created in RevenueCat), I have already created an Offering named "default" and added the correct product to it.In Thunkable, I’m using the “in app purchases offerings” block on screen open, but it always returns null for the identifier.Here are the details:- Platform: Android- Offering: "default" (with product correctly attached)- In Thunkable: Using the `in app purchases offerings` block when the screen opens- Behavior:    - In Live Viewer: When I tap the purchase button, I get the error “Something has gone wrong.”    - In Google Play Internal Test: The first screen loads, but the app doesn't react or show offerings.    - Offering identifier is always null- I’m testing on a real Android device using Google Play Conso

I’m building a mobile app where multiple users can log into the app on the same device, and each user should have their own individual subscription managed via RevenueCat and Google Play Billing. We’ve enabled restorePurchases() in our app before every new purchase attempt — as recommended. Also, we’ve set “Block Restores” in RevenueCat settings (i.e., Keep with original App User ID), so that subscriptions are not transferred between users.Here’s what happens: I log in as User A in the app. I subscribe to the monthly plan. I then log out and create a new account: User B. Even after manually switching to a different Google Play account in the Play Store app (Settings > Profile > Switch account), when I try to subscribe again under User B, I get the error: “There is already another active subscriber using the same receipt.” Expected B

Can someone explain why feature items text are not showing on actual android device and on emulator?I have set the text colour to black as you can see from one of the screenshot but it doesn’t show up.If I change the Features background (top level) to some other colours then I can see the items appearing in white.Text properties on featured item.Feature items showing in preview.Feature items not visible on android phone. (Samsung Galaxy S21, Android 15)  

Hi, I'm building an iOS app using RevenueCat + Capacitor and encountered an issue when purchasing a non-consumable product (lifetime) via RevenueCat Paywall.I have three products configured in App Store Connect and RevenueCat: com.ddtapp.premium.weekly (weekly subscription) com.ddtapp.premium.monthly (monthly subscription) com.ddtapp.premium.lifetime (non-consumable) When I use the Paywall to purchase weekly and monthly, everything works as expected — the payment sheet appears and the purchase succeeds.However, when I try to purchase lifetime, the payment sheet does not appear, and I get the following error repeatedly:DEBUG: Will execute purchase logic provided by RevenueCat.INFO: 💰 Purchasing Product 'com.ddtapp.premium.lifetime' fr

I integrated RC when StoreKit 1 was my only other option. I do not use or plan to use any of the various RC advanced features (experiments, paywalls, etc) and am still on the RC legacy Starter plan.I’ve looked into StoreKit2 and it does everything I need these days. I think that the analytics that ASC currently provides plus what Apple has promised in terms of new metrics this year is all I need there, too. So I am seriously considering migrating off of RC and only using StoreKit2 directly (reduces App complexity without having an intermediate layer on top of SK2, removes dependency on 3rd party, etc).I’m having trouble finding documentation regarding this, but I’m wondering exactly what the process is… and whether this means any new transactions I handle via StoreKit2 on new versions will not go to MTR.Existing/legacy versions of the app will of course still use RC as I can’t take back those versions out there in the wild ;)I do not have the “Tr

I set up Revenue Cat for my new app in February with a single monthly subscription option along with a six month free trial. So, everyone who signed up had to choose the monthly subscription option, because that was the only one available.We now want to add a yearly subscription option with a substantial discount. I understand that new users will now get to choose between the two. What I don’t understand is how existing subscribers (who chose the monthly subscription) could switch over to the yearly subscription model when their free trial comes to an end. Is that something that is automatically made available to them, or do I have to do something special?Thanks so much for any insight you can offer.Philip

I have removed RevenueCat SDK from my iOS app a couple of month ago and handle subscriptions and purchases using StoreKit 2.Question: What do I need to do to ensure that RevenueCat stops tracking and charging for this app? Is it sufficient to tap on “Delete App” red button in the App configuration in RevenueCat? I want to make sure that renewal for users who started their subscription when RevenueCat was integrated in the app are not going to be affected.Thanks

We’ve noticed that the stats have not been working properly over the last few days. Updates are significantly delayed, and in some cases, the values appear to be incorrect or even revert to earlier snapshots. This makes it difficult to trust the accuracy of the data being shown. We’re closely monitoring the situation and kindly ask that this issue be reviewed Thank you for your support.

Hi there,I am in production and I am experiencing this issue for many usersI use the getCustomerInfo function and it returns all products"activeSubscriptions": [    "com.x.app_credits10",    "com.x.app_subscription_weekly",    "com.x.app_credits50",    "com.x.app_credits30",    "com.x.app_nc_lifetime",    "com.x.app_subscription_for3months",    "com.x.app_subscription_monthly",    "com.x.app_subscription_annual"  ]Thanksreact-native-purchases": "^8.11.9 

Hi everyone,We’re experiencing an issue where users who go through a paid trial and then transition into a monthly subscription are still being marked as NON_RENEWING_PURCHASE in RevenueCat — even after a successful payment for the monthly plan.As a result, their premium access is revoked, despite having an active and paid subscription.We’ve reviewed our setup and reached out to support, but I wanted to check here in case anyone else has experienced something similar.Any insights or experiences would be greatly appreciated!Thanks in advance.