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What to do when a customer says they purchased the product but didn't gain access? If utilizing RevenueCat’s Entitlement system, you should first confirm that the product is attached to the correct Entitlement.  If Entitlements are set up correctly, your end customer’s purchases may have to be re-synced with RevenueCat servers. This can be done either with a user-facing button in the app triggering the restore method

Hey,I'm looking at my churn dashboard and I'm wondering wether our monthly churn and our annual renewal rates are good or bad compared to most consumer apps. I guess there is probably a pretty big variance depending on pricing and type of app, but it would still be nice to hear some data points from other consumer apps. When googling I find mostly data points from B2B SaaS which is a totally different animal.Can anyone share benchmark or a few links that explore this?  Cheers,Florian

RevenueCat proudly helps create an easy way to keep track of all your in-app transactions. However, although we manage your purchases, we don't process the payments for your subscriptions and non-renewing products.   The differences are best explained by understanding how RevenueCat interacts during the purchasing phase of a customer buying a subscription or non-renewing product.   When a user goes to your paywall, the SDK uses the product IDs from your current offering and retrieves the product information from the respective stores ( Apple/Google/Stripe).

Hi! We put together a walkthrough of the dashboard on the RevenueCat Youtube channel. This may be helpful if you’re already up-and-running and want to learn more about the dashboard, or if you’re evaluating RevenueCat and want to get an idea of what you can expect. Let me know if this is useful and if there’s other content you’d like to see!  

Is there a way to display a specific product on the sales screen?The sales screen in my app is being controlled through my backend,with the way that the screen is built it’s important that i’ll have control over the specific In-App Purchase that’s being fetched.so if i can use the package identifier to fetch the product that would be great!unfortunately so far i haven't found this option or code in the docs...

If you don't have or don't want a full website, it can be unclear on how to proceed with integrating Stripe payments alongside your existing mobile in-app purchases. This sample project demonstrates how to use Stripe Checkout and webhooks to send purchase data to RevenueCat. Once published, you’ll be able to share individual links with users that will automatically redirect to Stripe, then send the receipt back to RevenueCat once the purchase is completed.It’s recommended that you know the basics ab

Would love option to save a filter - e.g. longer free trial users, price tier 2. etc. We have multiple offerings, prices, and free trial tiers in App Store listings, and manually creating filters by selecting all the different offerings that fall into each category is a pain. 

I expected to logo to link to RC home page, just like docs.revenurcat.com,  instead it links to forum home page.

Congratulations to all you revenue cats! I’m looking forward to this new forum.  I especially appreciated the details about when to post versus when to contact support 1 on 1.

App Tracking Transparency (ATT) is Apple's framework for requesting access to a user's IDFA. If you use any of our attribution integrations, this article will explain what you need to do to make your app compliant. What is App Tracking Transparency (ATT)?Starting in iOS 14.5, collecting the IDFA will require permission from the user. This is done by integrating Apple's AppTrackingTransparency framework in your app. How Does ATT Affect RevenueCat?RevenueCat will continue working as expected because RevenueCat doesn't depend on IDFA or collectDeviceIdentifiers to work. However, depending on the integrations or workflows you have, you may need to update your app to ask the user permission to collect the IDFA via collectDeviceIdentifiers. This sectio

It’s a common issue that comes up on every single analytics platform - in one system you have 3105 active trials, on another, 5046. What’s the deal?These discrepancies are common, and can happen for a variety of reasons. This article covers why you can expect certain discrepancies between RevenueCat's analytics and other platforms, and what you can do if things don't seem right. Common Discrepancies Having a better understanding of how RevenueCat collects data and generates analytics can help a lot when comparing against other platforms. The following are the most common things to consider the vast majority of discrepancies can be attributed to. What is the source?The first thing to ask yourself when comparing analytics systems is to ask yourself, "What is the source of this data?". If the sources are different, then you should expect differences in the data as well. RevenueCat only collects

App rejections are an unfortunate and dreaded aspect of launching a new app. It’s bound to happen at some point, and in the case of subscriptions and in-app purchases, it’s usually not something that you or RevenueCat can resolve.RevenueCat can’t contact Apple on your behalf and we can’t expedite the review process, but we can help you troubleshoot the rejection and work toward a resolution.If you’ve read through our docs on rejections and are still having issues, read on. Background / Review EnvironmentUnfortunately, Apple’s sandbox environment is notoriously flaky - there are regular outages and sometimes purchases can get hung up in their system. Most of the time this error is due to sandbox downtime, but you can read about all the causes for this error in our guide on