Learn and Share

Hi everyone,I’m looking to figure out a way to reset or extend a users free trial. At present, we have successfully set up an In-App Subscription on both iOS and Android with a one week free trial. We then hope to send the user a notification or email when their trial is almost over prompting them to refer a friend to the app, which they will be rewarded for by extending the trial for another week.The refer all mechanisms is fairly easy to do with deep links, the question is once we have detected that a user has successfully referred a friend, what is the best way to extend their trial? Additionally, I’m still trying to work out how this plays with Apple’s terms of service - it seems to be within the rules but any thoughts would be appreciated.Thanks everyone! 

When tracking webhook events and also using the API, there are data discrepancies how field values are presented or formatted. One such case is the Subscription#period_type. In a webhook event the value is uppercase but in the api it’s all lowercase. Another is the use of both millisecond timestamps and ISO 8601 datetime string. This makes for very awkward handling of RevenueCat’s data in our codebase. Granted, I realize this is not easy to reconcile in existing APIs but in the future I would hope the company can adopt standards for these fields that they stick to across their platform.  

 We’ve had a few reports about the offerings:completion: method on iOS not calling its corresponding completion block, specifically on iOS 15.In Flutter, React-Native, Cordova/Ionic and Unity, this method is called getOfferings. If you’re using async / await syntax, this will manifest as the await call not completing.  This seems to be a bug in iOS 15, where the underlying SKProductsRequest made by the SDK doesn’t call its completion handlers (in the form of delegates).  Once the bug manifests, it might prevent you from making purchases of other, regular items in Production, like downloading a new app from the App Store, even if you uninstall your app, until you reboot the device.The biggest telltale sign of this bug happening is finding the following line in the debug logs on iOS 15, but having everything work correctly on iOS 14:[BackgroundTask] Bac

Hey everyone, I’m curious what folks’ approach is regarding the Epic-vs-Apple decision? Is anyone making plans already to explore linking out of the app to a web paywall? Or are you going to wait and see how things turn out?At RevenueCat, we’re currently playing around with a few options to support potential use cases (of course, pending what exactly will and won’t be allowed), and I’d love to get a feeling for the level of interest in the topic.JensHead of Product @ RevenueCat 

Customer Lists are a powerful way to organize and export your customers based on certain app interactions or important characteristics such as their current subscription status.When you export customers, RevenueCat creates a compressed CSV (CSV stands for comma-separated values) with the filtered customers as well as their attributes. The compressed CSV uses the gzip compression algorithm with a .gz extension. Decompressing on macOSFor most exports, using the default macOS Archive Utility will be enough to decompress the exported file. Occasionally, due to a bug in Archive Utility, the file may fail to decompress with the error message ‘Error 79 - Inappropriate file type or format’.

We change our prices time to time on store and when  the prices increase and customer cancel and resubscribe, they usually email us through support.Is there a way we can modify the price on revenue-cat for specifically for disappointed customers. How can we compensate these customers with some kind of offering? 

Also known in RevenueCat as the STORE_PROBLEM error, this error can occur when purchasing a product and indicates there was an issue verifying the purchase with the App Store or Google Play Store. The error can either come directly from Apple or Google’s libraries, or from RevenueCat’s backend when attempting to verify the receipt. Why does this error occur?The STORE_PROBLEM error occurs more commonly in sandbox than production, and can result from different causes depending on the store. Usually, it means there was a problem connecting to the store at the time of purcha

What to do when a customer says they purchased the product but didn't gain access? If utilizing RevenueCat’s Entitlement system, you should first confirm that the product is attached to the correct Entitlement.  If Entitlements are set up correctly, your end customer’s purchases may have to be re-synced with RevenueCat servers. This can be done either with a user-facing button in the app triggering the restore method

Hey,I'm looking at my churn dashboard and I'm wondering wether our monthly churn and our annual renewal rates are good or bad compared to most consumer apps. I guess there is probably a pretty big variance depending on pricing and type of app, but it would still be nice to hear some data points from other consumer apps. When googling I find mostly data points from B2B SaaS which is a totally different animal.Can anyone share benchmark or a few links that explore this?  Cheers,Florian

RevenueCat proudly helps create an easy way to keep track of all your in-app transactions. However, although we manage your purchases, we don't process the payments for your subscriptions and non-renewing products.   The differences are best explained by understanding how RevenueCat interacts during the purchasing phase of a customer buying a subscription or non-renewing product.   When a user goes to your paywall, the SDK uses the product IDs from your current offering and retrieves the product information from the respective stores ( Apple/Google/Stripe).

Hi! We put together a walkthrough of the dashboard on the RevenueCat Youtube channel. This may be helpful if you’re already up-and-running and want to learn more about the dashboard, or if you’re evaluating RevenueCat and want to get an idea of what you can expect. Let me know if this is useful and if there’s other content you’d like to see!  

Is there a way to display a specific product on the sales screen?The sales screen in my app is being controlled through my backend,with the way that the screen is built it’s important that i’ll have control over the specific In-App Purchase that’s being fetched.so if i can use the package identifier to fetch the product that would be great!unfortunately so far i haven't found this option or code in the docs...

If you don't have or don't want a full website, it can be unclear on how to proceed with integrating Stripe payments alongside your existing mobile in-app purchases. This sample project demonstrates how to use Stripe Checkout and webhooks to send purchase data to RevenueCat. Once published, you’ll be able to share individual links with users that will automatically redirect to Stripe, then send the receipt back to RevenueCat once the purchase is completed.It’s recommended that you know the basics ab

Would love option to save a filter - e.g. longer free trial users, price tier 2. etc. We have multiple offerings, prices, and free trial tiers in App Store listings, and manually creating filters by selecting all the different offerings that fall into each category is a pain. 

I expected to logo to link to RC home page, just like docs.revenurcat.com,  instead it links to forum home page.

Congratulations to all you revenue cats! I’m looking forward to this new forum.  I especially appreciated the details about when to post versus when to contact support 1 on 1.

App Tracking Transparency (ATT) is Apple's framework for requesting access to a user's IDFA. If you use any of our attribution integrations, this article will explain what you need to do to make your app compliant. What is App Tracking Transparency (ATT)?Starting in iOS 14.5, collecting the IDFA will require permission from the user. This is done by integrating Apple's AppTrackingTransparency framework in your app. How Does ATT Affect RevenueCat?RevenueCat will continue working as expected because RevenueCat doesn't depend on IDFA or collectDeviceIdentifiers to work. However, depending on the integrations or workflows you have, you may need to update your app to ask the user permission to collect the IDFA via collectDeviceIdentifiers. This sectio

It’s a common issue that comes up on every single analytics platform - in one system you have 3105 active trials, on another, 5046. What’s the deal?These discrepancies are common, and can happen for a variety of reasons. This article covers why you can expect certain discrepancies between RevenueCat's analytics and other platforms, and what you can do if things don't seem right. Common Discrepancies Having a better understanding of how RevenueCat collects data and generates analytics can help a lot when comparing against other platforms. The following are the most common things to consider the vast majority of discrepancies can be attributed to. What is the source?The first thing to ask yourself when comparing analytics systems is to ask yourself, "What is the source of this data?". If the sources are different, then you should expect differences in the data as well. RevenueCat only collects

App rejections are an unfortunate and dreaded aspect of launching a new app. It’s bound to happen at some point, and in the case of subscriptions and in-app purchases, it’s usually not something that you or RevenueCat can resolve.RevenueCat can’t contact Apple on your behalf and we can’t expedite the review process, but we can help you troubleshoot the rejection and work toward a resolution.If you’ve read through our docs on rejections and are still having issues, read on. Background / Review EnvironmentUnfortunately, Apple’s sandbox environment is notoriously flaky - there are regular outages and sometimes purchases can get hung up in their system. Most of the time this error is due to sandbox downtime, but you can read about all the causes for this error in our guide on