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Discussion and help from anything related to RevenueCat.

3381 Posts

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vvill997New Member
asked in General Questions

Cancel subscriptions from within react native app?

Hey guys. Apparently there has been an update to the Google Play Developer Program Policy where customers “must be able to easily cancel their subscription from within the app.”I was wondering what the best approach for this was. I’m under the impression that cancelling a subscription in-app isn't possible yet? If I’m wrong could someone point me in the right direction?I did come across this thread that says how redirect the user manage their subscription? Does any one know if this method would suffice?

1
S
1 year ago
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zaier-med-oussema-001600New Member
asked in SDKs

Payment screen keep showing in an endless loop

Hello,I am trying to add Revenue cat to my IOS flutter app using this package: https://pub.dev/packages/purchases_flutterAfter i make a purchase with sandbox and the screens show done(in picture 2), I got stuck in the payment screen, even i re-enter my credentials and pay again the app keeps showing me tha payment screen over and over (i got stuck in this function: Purchases.purchaseStoreProduct it does not return any CustomerInfo even though I paid and the ios screen shows done.).I checked snadbox in revenue cat dashboard but all of my payment did not get persisted.Can someone help me, and thanks in advace.Here is my code(Picture 1): 

10
cengiz-han-parlak
1 month ago
D
DubsNew Member
asked in General Questions

AppStore Rejection - Subscribe button unresponsive

So we’ve been dealing with this issue being sent to us by the reviewer. We continue to find that your in-app purchase products exhibited one or more bugs when reviewed on iPad running iOS 15.7 on Wi-Fi. Specifically, the Subscribe button was unresponsive when tapped and we were unable to verify the purchasing process for your in app purchase items. Next Steps When validating receipts on your server, your server needs to be able to handle a production-signed app getting its receipts from Apple’s test environment. The recommended approach is for your production server to always validate receipts against the production App Store first. If validation fails with the error code "Sandbox receipt used in production," you should validate against the test environment instead. This is our first time releasing to app store. Should we ask the reviewer his/her appleID and add it as one of Sandbox testers?We appreciate all of your feedbacks.

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N
1 year ago
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Peter VisztNew Member
asked in SDKs

Getting the renew date and billing period from a subscription

Hi!I'm working on my app that offers a "PRO" version with a monthly subscription, but i want to be ready to offer additional plans, like an annual version for example. To load the options, my view looks like this:And i used it like this to generate the upgrade buttons. Purchases.shared.getOfferings { (offerings, error) in if let packages = offerings?.current?.availablePackages { self.packages = packages for package in self.packages { let button = UIButton(type: .system) let price = package.localizedPriceString button.setTitle(price, for: .normal) button.addTarget(self, action: #selector(self.ctaTapped(_:)), for: .touchUpInside) button.tag = package.hash self.CTAButtons.addArrangedSubview(button) } } else { print("RevenueCat not working") }}At the moment i only have one monthly subscription setup, but later it might have more options, like annual version. My first problem here is that how can i show the / month text on the button?(or /annual in case later i add another o

1
Ryan Glanz
RevenueCat Staff
1 year ago
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Stephen BNew Member
asked in General Questions

Stripe Test Mode best practices?

It’s unclear what the best practice is for managing test mode (especially on Stripe) wrt Rev Cat. In Stripe you have to create a different set of Products (with different IDs) for live vs test mode. Does this mean that I should maintain a separate “test” or “dev” project in Revenue Cat?I’m wondering if there’s another approach I’ve not yet thought of that may be simpler.

3
J
2 years ago
Steph
StephHelper
asked in General Questions

Empty Product Offerings w/ App Store Payment Agreement Renewal

Had some questions regarding iOS-specific empty product offerings:Is there anything specific we need to do within RevenueCat to let RevenueCat know that there is a newly renewed Paid Apps Agreement for App Store? How long does it take for RevenueCat to be able to register a newly renewed Paid Apps Agreement? We renewed the agreement in App Store Connect about an hour ago but we are still seeing errors. We haven’t created any new product offerings. Is there anything else we should consider to debug beyond what’s been mentioned in     More context below:-------------------We’re using the Flutter version of RevenueCat and recently had a spike in iOS-specific errors where RevenueCat couldn’t fetch our products. The error isn’t specific to our latest app version.Non-fatal Exception: FlutterErrorPlatformException(23, None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). This could be due

1
Steph
1 year ago
M
Matt DuarteNew Member
asked in General Questions

Multiple Subscriptions

Hi,I am making an app where users can purchase the same subscription multiple times. Is this possible?

1
Jacob Eiting
RevenueCat Staff
1 year ago
P
ProgramizNew Member
asked in SDKs

Unable to re purchase subscription in sandbox environment of IOS.

I am testing purchases in sandbox. I have purchased a subscription before, and it has expired.When I go in to purchase again, `Purchases.purchasePackage` prints purchase successful immediately  and returns nothing and stalls.

6
Andy
RevenueCat Staff
1 year ago
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wulligNew Member
asked in General Questions

Expo and Storekit

I didn’t understand how to test the inApp purchases on a iOS simulator using Expo. I usually run my code withnpx expo run:ios     I’ve created the subscription and certificate in XCode following the documentation: https://www.revenuecat.com/docs/apple-app-store#ios-14-only-testing-on-the-simulator Now I’m not sure how to build/run correctly the app.  

2
A
4 months ago
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Robert RyanNew Member
asked in General Questions

Offering with multiple packages in Android

We have set up subscriptions in RevenueCat as outlined in Configuring Products. Namely we have multiple, separate, independent, subscriptions, each with two different prices (one for monthly subscription, one for annual subscription). So I have one RevenueCat “offering” for each subscription and each subscription has two “packages” (one for monthly and another for annual). Obviously, I have added the Apple App Store products, and added them to the respective offering’s packages (and to the entitlements). That Apple product is live and in the store and that’s great.I am now trying to create the Google Play Store subscriptions/products, to mirror those subscriptions that are live in the Apple App Store and add them to my RevenueCat products/offerings/entitlements. But I am now seeing a warning in the Google Play Product Setup that says:At this time, please refrain from adding multiple base plans per subscription, adding multiple offers per base plan, …I had been planning on creating a su

5
A
8 months ago
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AkashNew Member
asked in General Questions

"transferred_to" app id is anonymous in Transfer webhook event

Transfer event is triggered on the webhook on restoring purchase. But sometimes, in the “transferred_to” field, only the revenue cat initiated anonymous id is sent and the user id initiated by my app is missing. I have checked that the user id is being initiated before restore purchases is called to revenue cat sdk. Without the user id that the app has assigned, there is no way to transfer the purchase on my backend and the webhook fails to give the desired result.  Example Event id - “997383F7-913F-4C2F-9987-91E78A514C05” in sandbox environment.  Also, is there a way to hit call revenue cat API from the app to get the Transfer event details, as the webhook may be delayed and the backend needs to change the access level immediately. 

6
ryan
RevenueCat Staff
2 years ago
M
mby3New Member
asked in General Questions

Can the anonymous RevenueCat ID be used to identify users across multiple app versions and devices?

I have implemented consumable in-app purchases with revenue cat and wanted to use the anonymous ID (“$RCAnonymousID:…) to keep track of the purchases a user has made. This seems to work fine until a user reinstalls the app or I upload a new version of the app. I call the restore function to get previous purchases but if I check the ID with the originalRevenueCatID method I get a different ID if I reinstall the appI tested this with TestFlight (iOs) and reinstalled the same version of the app after I purchased something but the purchase is gone and also the ID is something else. Is this because of TestFlight maybe and it should work if I publish the app? Or is this generally not possible?I basically wanted to not force the user to create an account and still be able to keep track of in-app purchases across multiple versions of the same app and of course re installationsHope this is the right place to ask. Would appreciate any kind of advice!

1
Jacob Eiting
RevenueCat Staff
1 year ago
B
birgerNew Member
asked in SDKs

React Native: Purchases.purchaseDiscountedPackage not working as expected.

Hello,I’m receiving the following errorRNPurchases.purchasePackage was called with 4 arguments but expects 5 arguments. If you haven’t changed this method yourself, this usually means that your versions of the native code and JavaScript code are out of sync. Updating both should make this error go away.when callingPurchases.purchaseDiscountedPackage(package, paymentDiscount)with the following SDK versions:react-native-purchases 6.3.0 PurchasesHybridCommon 5.3.0 RevenueCat 4.24.1When I append null as an argument in the purchases.js file as part of the method’s definition, similar to the regular purchasePackage method...RNPurchases.purchasePackage(aPackage.identifier, aPackage.offeringIdentifier, null, discount.timestamp.toString(), null)...the error goes away, but I get a rejection with the following content instead:{ "code": "2", "message": "There was a problem with the App Store.", "domain": "RevenueCat.ErrorCode", "userInfo": { "readableErrorCode": "STORE_PROBLEM", "readabl

3
Michael Fogel
RevenueCat Staff
9 months ago
Ilya Usorov
Ilya UsorovHelper
asked in General Questions

iOS Free trial + offer code?

hey folks,we’re facing a bit of a conundrum:On iOS, we offer a 7 day free trial as an introductory offer. However, for some users that come from channel partners we’ve created (iOS 14) offer codes that give users either a 2 week or 1 month free trial. For these offer codes, we’ve set "No, this code will replace the introductory offer”.A few times now, a user who was supposed to use the offer code, instead redeemed the introductory offer 7 day free trial. After they do this, we give them the offer code and when they redeem it, Apple adds the introductory offer 7 day free trial to the 1 month free trial and so they get ~37 day free trial.Is there any way for me to have it change from the 7 day trial to the 1 month free trial instead, instead of going to the 1 week + 1 month?Also, users report that after they redeem the offer code (after initially redeeming the introductory 7 day trial offer), in their Apple ID subscription settings, they see “plan automatically renews at $X.XX/month star

7
Ilya Usorov
2 years ago
L
Lee HoworkoNew Member
asked in General Questions

Conditionally apply Introductory Offers?

I am looking into how to support discounted subscriptions in our app similar to how we provide them in our web based product. We have a few different scenarios that I am looking to support, specifically:Giving an introductory offer of 20% off for 3 months based on signup criteria Giving an introductory offer of 20% off for 6 months based on different signup criteria Giving a free month of a subscriptionI am looking at https://docs.revenuecat.com/docs/ios-subscription-offers to try to figure out the best option for me. It looks like Introductory Offers is what we want for the first two bullet points since we can automatically apply it in-app at initial purchase time without the customer needing to enter an offer code. However, the notes beside intro offers says “SDK applies offer to purchases automatically”, does that mean I can’t control which of the two intro prices I offer? Is that a misunderstanding of intro offers on my part perhaps? Basically, based on server side information, I w

1
jazmine
RevenueCat Staff
2 years ago
W
WillBishopNew Member
asked in SDKs

Unable to start a trial of one product

Hello, My app has 3 products, Monthly, Annual, and Lifetime packages in 1 offering. On launch I call getOfferings, take the current offering, and store the packages. My paywall is dynamically generated based on these packages. When I try and call purchase() on my Annual or Lifetime packages it works fine, but my Monthly fails with a weird error: 2022-08-23 11:00:18.932233+0930 Pestle[44020:4973217] [Purchases] - INFO: 💰 Purchasing Product 'mymonthlyoffering' from package in Offering 'Pro Upgrade'2022-08-23 11:00:23.562161+0930 Pestle[44020:4973974] [Default] [StoreKit] Received error that does not have a corresponding StoreKit Error:Error Domain=ASDServerErrorDomain Code=3502 "This item is not available." UserInfo={client-environment-type=Sandbox, storefront-country-code=AUS, NSLocalizedDescription=This item is not available.}2022-08-23 11:00:23.562331+0930 Pestle[44020:4973974] [Default] [StoreKit] Purchase did not return a transaction: Error Domain=ASDServerErrorDomain Code=3502 "Th

3
joshdholtz
RevenueCat Staff
1 year ago
A
AlbertNew Member
asked in General Questions

Free trial on Android is empty (Flutter)

Hey, i have configured android base plan with just 1 offer to be trial 7 days but purchase package does not have introductoryPrice information on app store purchases everything works. I have backward compatible base plan but looks like trial is not, why ? I created it last week, is it because of that? In this case how to fix it ? Thanks

6
V
9 days ago
C
CarbonKevinMember
asked in General Questions

multiple users receiving: StoreProblemError: Error updating purchases | ErrorCode: ERROR.

Recently we have had a number of users contact us because they’re unable to purchase a subscription: After a bit of investigation is appears that RevenueCat SDK is returning:{ message: "There was a problem with the Play Store.", readable_error_code: "StoreProblemError", readableErrorCode: "StoreProblemError", underlyingErrorMessage: "Error updating purchases.", debugMessage: ErrorCode: ERROR.:}When we look up these users in RevenueCat we see no activity.When we look up these users in Google Play Store’s Order Management they all show cancelled purchases:We are using: react-native-purchases v4.2.0. Does anyone have any insight into what could cause this error? 

7
C
2 years ago
M
Marco B.New Member
asked in SDKs

[Flutter & Android] after refund, still get active entitlement

Hi,I am developing an app for Android using Flutter and I am trying your awesome service!!All is working fine by now, but the refund operation. I explaining what I did till now:I have purchased successfully a non-cosumable (life time) with my testing account. This is working fine also when restarting the app without internet active also after hours, meaning the cache does the job.Then I refunded the account in Google Play console and waited till it was successfuly refunded.Starting the app the entitlement is still active. At start I check this using:PurchaserInfo purchaserInfo = await Purchases.getPurchaserInfo();purchaserInfo.entitlements.all['myLifeTimeEntitlement']?.isActive <== this is trueBasically I have the same issue described in this post:https://community.revenuecat.com/topic/show?tid=326&fid=7I read somewhere that the SDK cache is refreshed about every 5 minutes. Thinking about this, I found:await Purchases.invalidatePurchaserInfoCache();which is not recommended. Any

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R
2 years ago
C
ChristophMember
asked in SDKs

None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect

So,I am trying to log the offerings I have for my App.. However, I am getting this message > [Error: There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used).More information: https://rev.cat/why-are-offerings-empty] General Information on the App This is the App Store View of the subscription General Information Revenue Cat This is how I set it up in Revenue Cat   And here the offerings   I have signed all the contracts Apple needs to be signed. We are thinking about migrating to Revenue Cat. Before, we tested buying a subscription with a StoreKit file and a local certificate. I deleted the Sorekit file and the certificate and set the configuration of StoreKit to None  I am testing on a simulator.Any ideas what is causing this problem? 

6
Z
1 month ago
M
matthew_lHelper
asked in SDKs

How should I answer App Review questions about the Kids Category?

RevenueCat is pitched as being a good solution for kid-focused apps on the App Store.In my experience, when submitting an app to the App Store Kids category, App Review seems to immediately reject the app ask the following questions about third party analytics and advertising.• Does your app include third-party analytics? If so, please provide details about what data is collected for this purpose.• Does your app include third-party advertising? If so, please provide a link to the ad network's publicly-documented practices and policies for kids apps.• Will the data be shared with any third parties? If so, for what purposes and where will this information be stored?• Is your app collecting any user or device data for purposes beyond third-party analytics or third-party advertising? If so, please provide a complete and clear explanation of all planned uses of this data. Assuming RevenueCat is the only third party framework in the app, what is the best way to describe how RevenueCat works?

5
M
8 months ago
Nathan Zabaldo
Nathan ZabaldoNew Member
asked in General Questions

UpgradeInfo not working on Android with Flutter

I’m testing in Android emulator with Play Store access using a testing account so no actual money is being charged. I am able to purchase products and packages, but not able to test changing packages using the UpgradeInfo docs. What could the issue be with Play Store or is there some other configuration I need to make somewhere? When I select the package to change to I see the following, which all looks correct in my logs. The SKU is found and the Flutter purchases_flutter package is clearly showing everything good to go at this point. D/[Purchases] - DEBUG(25398): Vending Offerings from cacheD/[Purchases] - DEBUG(25398): Product change started:  com.revenuecat.purchases.models.ProductDetails@1e0bf2c4  - offering: packages UpgradeInfo: UpgradeInfo(oldSku=package_3.99_monthly, prorationMode=1)D/[Purchases] - DEBUG(25398): Querying Purchase with package_3.99_monthly and type SUBSD/[Purchases] - DEBUG(25398): Checking if cache is stale AppInBackground falseD/[Purchases] - DEBUG(25398)

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cody
RevenueCat Staff
2 years ago
J
Jared
asked in Third-Party Integrations

Stripe subscription events

The docs say the following:Cancellations in Stripe are automatically detected by RevenueCat the same way as subscriptions from the app stores. This means there may be up to a two-hour delay between when the subscription is cancelled in Stripe and when the cancellation is reflected in the RevenueCat backend.I cancelled a subscription with Stripe over two hours ago, and the cancellation hasn’t appeared in RevenueCat. Is this information still accurate? Is there anything I need to do to make this work aside from the connection with Stripe? Do I need to forward webhooks from Stripe to RevenueCat or something aside from the initial receipt creation? Thanks!

5
tina
RevenueCat Staff
2 years ago
M
MariyaNew Member
asked in General Questions

Android error Item Unavailable

HI there! I’m hoping you will able to help. Here is the error Item Unavailable, id the correct, in the google account all is also ok. It’s closed testing, and also testers, devices and so on is ok. The app got prices from the cat, but still it doesn’t work. We also can’t make a test purchase via cat and didn’t seen any tries in the sandbox dashboard.  Maybe someone know what to do nextThanks in advance 

4
jazmine
RevenueCat Staff
2 years ago
S
Sergej SachsMember
asked in Third-Party Integrations

Web hooks & REST API

Hi,Im trying to keep my database in sync with each users current state.WebhooksFirst I tried to use web hooks data but I ran into multiple issues:The basic event from the documentation (above all other examples like initial purchase) has way more fields like a real promo code event. Im not sure what user ids to compare. original_app_user_id, app_user_id especially with use cases like “restore subscription”. The documentation calls for comparing original_app_user_id but isn't it wrong in cases of restore and to prevent to be both users entitled here? “expiration_at_ms” is not under entitlement_ids like in the REST API, is this not the entitlement expiration date? Thats because another event for the same app_user_id returns a not migrated state but just for example for the new purchase and I have to store all events right?I think there should be a way simpler web hook.RevenueCat detect a new event but instead of sending it, it checks the user state, do all the work and send the current s

2
kaitlin
RevenueCat Staff
1 year ago

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