Recently we have had a number of users contact us because they’re unable to purchase a subscription:
![](https://uploads-us-west-2.insided.com/revenuecat-en/attachment/1e8355ec-b2de-48cb-a2a9-a48c2602915e.png)
After a bit of investigation is appears that RevenueCat SDK is returning:
{
message: "There was a problem with the Play Store.",
readable_error_code: "StoreProblemError",
readableErrorCode: "StoreProblemError",
underlyingErrorMessage: "Error updating purchases.",
debugMessage: ErrorCode: ERROR.:
}
When we look up these users in RevenueCat we see no activity.
When we look up these users in Google Play Store’s Order Management they all show cancelled purchases:
![](https://uploads-us-west-2.insided.com/revenuecat-en/attachment/86b5d9ed-117d-4b40-8f1c-b4a39c4ed5ff.png)
We are using: react-native-purchases v4.2.0. Does anyone have any insight into what could cause this error?