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Hello everyone. We are doing user acquisition over Apple Search Ads and 90% of traffic is coming from there.In last 2-3 days most of my trial or purchase data do not show any Search Ads info like keywords etc on RevenueCat panel (on right side when I tap on purchase). Previously there was no issue. Anyone experiencing that? PS. I have not updated the app codebase since 2 weeks.

I created a paywall with english and german translations. My iPhone is set to German (region Germany). Unfortunately the paywall is still shown in english. I deployed the app with flutter run --release to my physical iPhone 15 with iOS 17.5.1. On my physical Android device with Android 12 it is working fine.Dependencies:  Flutter 3.22.2 - purchases_flutter: ^6.29.4 - purchases_ui_flutter: ^6.29.4

We  had a few problems during the launch of our subscription. As part of that I deleted a user from the back end of the site, from stripe and from RC thinking this would reset the process. We now have the users set up in stripe again and the website but it seems a new account won’t create in RC, can I restore the deleted user - or set them up to link with the other existing accounts?   

My application uses RevenueCat 7.0.0, and it does not include the Google Play Billing Library. I received a message from the Play Console stating that it is necessary to have Google Play Billing Library version 6.0.1 or higher. How can I update my project to comply with this requirement? Is it enough to add the following dependency:def billingVersion = 7.0.0implementation "com.android.billingclient:billing:$billingVersion"Do I need to make any additional changes to the code, or can I simply update RevenueCat and add this dependency?

Hello 👋,After nearly two years of using RevenueCat without any Problems, we started to get rejected during Play Store Reviews due to a ‘Broken Functionality Policy’ Violation.After investigating the issue, it turned out that fetching Offerings from RevenueCat seems to fail on the devices used by the Google Play Reviewers. On those devices the following error is thrown:PlatformException(23, There is an issue with your configuration. Check the underlying error for more details., {code: 23, message: There is an issue with your configuration. Check the underlying error for more details., readableErrorCode: ConfigurationError, readable_error_code: ConfigurationError, underlyingErrorMessage: There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from the Play Store. More information: https://rev.cat/why-are-offerings-empty}, null)The code for fetching the offerings from RevenueCat

Hello everyone,I got RevenueCat working with Expo iOS development build but when I submit to appstore or even do a local preview build, app crashes on startup.I connected my iPhone to my mac with cable and launched the console app. And when I filtered the streaming console I found this error that caused the crash RevenueCatUI/DebugErrorView.swift:68: Fatal error: Purchases has not been configured.However, I did configure the Purchases at the very root in my App.jsI tried these both…  const configurePurchases = async () => { if (Platform.OS === "ios") { Purchases.configure({ apiKey: process.env.EXPO_PUBLIC_RC_IOS }); } }; configurePurchases();and…  const configurePurchases = async () => { if (Platform.OS === "ios") {

Hi, I’m testing payments in my app. This has been working for several months as expected. Today however, when testing subscriptions in the iOS simulator I receive an error on `.purchasePackage` and `.restoreTransactions` saying this: `[Error: The receipt is missing.]`  I’ve correctly included my StoreKit configuration in my build, and this was always previously working as expected. I recently upgraded to the new mac, and therefore the latest macOS. Here is what i’m passing into `.purchasePackage`:{"identifier": "$rc_monthly", "offeringIdentifier": "Full Access", "packageType": "MONTHLY", "product": {"currency_code": "USD", "description": "", "discounts": [], "identifier": "1MONTH", "introPrice": {"cycles": 1, "period": "P2W", "periodNumberOfUnits": 2, "periodUnit": "WEEK", "price": 0, "priceString": "$0.00"}, "intro_price": 0, "intro_price_cycles": 1, "intro_price_period": "P2W", "intro_price_period_number_of_uni

I’m trying to implement a gift card redemption flow in my ReactNative app. I’m testing in sandbox / staging right now. Currently, once the user inputs a code, it fires of a request to my backend, which does the call to the Grant Entitlements REST API. My backend then returns a success state, and then my frontend rechecks getCustomerInfo, but it’s not working as expected. TL;DR:How should I be checking for customerInfo in my ReactNative app after I grant an entitlement via the REST API? It doesn’t seem to be refreshing correctly? It seems to be the case that the user’s Promo entitlement in customerInfo can’t be updated with subsequent successful calls to grantEntitlement, which means that the same user can’t redeem multiple subsequent promotions. Is this just a sandbox / staging thing, a short duration thing (I have it set for 10 min intervals for testing), or is this a production limitation?FULL CONTEXT // NOTE: I had to str

I have a question about how experiments work when targeting is configured.Suppose I have a simple app which lets you track your hikes or bike rides. And I have two offerings: OfferingBike and OfferingHike which are shown to users depending on a custom attribute called preferredActivityType. This is just to make things easier.One of these, say OfferingBike is set as default in console, although I never use this directly as I always set my custom attribute. So, in my case, the “default” offering is irrelevant.Now I want to do an experiment. I want to try a new offering for bike riders. So I create a new one called OfferingBikeTest and adjust metadata. I say I want to test it against OfferingBike, which is set as default in my console.I wonder how will the A/B test work in this case?Which users will be included? Will it be all users, or will I on

 Hello RevenueCat,We are currently facing two critical issues with our implementation and would greatly appreciate your assistance.1. Sandbox Testing Error - "Error 8: The Receipt is Not Valid"During our sandbox testing phase, every single purchase attempt results in the following error: Error 8: The receipt is not valid.We have tried multiple solutions to resolve this issue, but none have been successful. We are using your Paywall CMP render with React and TypeScript. Below is the relevant code snippet from our implementation:Code:return (  <RevenueCatUI.Paywall    onPurchaseStarted={onPurchaseStarted}    onPurchaseCompleted={onPurchaseCompleted}    onPurchaseCancelled={onPurchaseCancelled}    onPurchaseError={onPurchaseError}  />); The error consistently occurs in the onPurchaseCompleted callback

Info: Whole Backend = Firebase.That includes, Auth system, DB, Functions, Extensions etc.In the app, I have let's say an account with User 'X' with userId 'xid'. X makes a purchase through the RevenueCat SDK and it sends out webhooks that writes database entries in Firebase with the necessary User details, purchases and entitlements.I read these entitlements entries in the DB and unlock features within the App. Here in lies the dilemma.Let's say User 'X' has purchased a monthly subscription. Webhooks and Firebase Integration will give me the DB entries I need to do my unlocking features.All good so far. Now user 'X' has decided to delete their account having the userId 'xid' from the App. All good so far. Bear in mind that subscription is still active in Playstore/Appstore.Now user 'X' decides to create a new account again in the App. User 'X' now ends up with a new UserId of 'yid'. User 'X' now presses the 'Restore Purchases' button which ca

At the request of the user, we have refunded his payment through the payment system “Stripe”: As a result, when we try to find this user in revenuecat - there is no such user: If we try to go by direct URL to his account - an error is also displayed:  What are we doing wrong? Why was the account deleted? 

Hello everyone, First of all thanks for a very well thought out product, entitlement, offering setup.It is indeed well thought. I have an educational app. The app has react-native expo as front-end and Python FastAPI as backend.My app has a monthly and yearly subscription options. I am pretty sure that it will stay that way. Meaning… It is very unlikely for me to add consumable goods, one-shot purchases, extra packages etc..I am able to get subscriptions working for anonymous users. However, it is suggested that I use Purchases.login for more defined customer tracking. Fine :) I tried it but I was not really successful.Or, … it is successful but I did not get it. I have my own authentication and backend for my app.So, I wanted to base subscriptions on user login info which is email as username and a password.Once the user logs in, I would save the user email and also do Purchases.login() with email.Once I g

I call Purchases. Restoring Purchases takes about 7-10 seconds on both Android and iOS. I call it on the Splash screen, but it dramatically annoys the user. Can you give me an idea of how to get rid of it?

Let’s say customers can pay for our product via the following methods:D2C Mobile apps - customer pays via Apple/Google, RC entitlement  Web app - customer pays via Stripe, RC entitlement  External Ecom Upsell Customer adds our product as an upsell on a different platform — customer pays via other platform, RC entitlement  For the External Econ Upsell group, we would be able to see the grant of entitlement, cool, but is there a way to assign a dollar value to those customers so they can be seen in the charts?  

I have an urgent production issues, where all users have access to PRO features since migrated to RevenueCat due to the following,I have an issue where customerInfo.entitlements.active.isEmpty is always returns a value when user is not subscribed.  The customerInfo.activeSubscriptions always returns the product identifier for users who have subscribed but cancelled their subscription.I have added                            print("ENTITLEMENTS \(customerInfo.entitlements)")                                print("ACTIVE SUBS \(customerInfo.activeSubscriptions)")This returns  ENTITLEMENTS <RCEntitlementInfos: self.all=[pro:],self.active=[:],self.verification=VerificationResult.notRequested>ACTIVE SUBS [“com.appname.com.promonthly", “com.appname.com.proyearly”]I have also tried removing cached info with  Purchases.sha

The doc says:To address this with RevenueCat Paywalls, consider using sub_offer_price and sub_offer_duration in either your package details or your CTA to ensure that the introductory offer is clearly disclosed. In the paywall editor:Variable "sub_offer_duration" is not allowed in this field.This seems an odd and unecessary restriction.So I’m not sure where to put this information. The “Call to action for an introductory offer” does not display in the preview so how are you supposed to do this generically? Where do you put the cancel anytime? Where do you inform people of the free trial?

Hey,On the RC dashboard, there is a card labeled 'New Customers' and it has a figure in it, this figure changes from day to day but I would like to see how this number changes over time on a chart. I cannot see anywhere in the charts section that will show me this?Cheers,Will

Can we set the test-subscription life cycle anywhere?Can we set it up so monthly subscription expires in a day and yearly expires in 3 days or free introductory offer lasts longer?

We are doing subscriptions by account in our Flutter app.When I log out and reconfigure from customer ID 1 to ID 2, the customer info of 1 will no longer have the purchase, and 2 gets it even though it didn't make the purchase. How can I make the purchase "stick" to ID 1? Is this possible to do without the webhook or is it needed?

Localisation is only changing the price not the text. I have configured multiple languages in the RevenueCat paywall option. I am using flutter for app development.I’m testing with simulator using storekit in Xcode.These are the localization setting I have made in Xcode.  

Hi,Are we able to see when a new user is making a first purchase and their transaction gets declined due to payment issues?I am able to see the transaction id on Google Console under Order Management with a Payment declined status. But I am not sure how to trace this to a specific app_user_id (I set this on every purchase attempt). This transaction also does not come through via the webhook.Thanks

I have a discrepancy between AppsFlyer and Revenucat, and the S2S event seems to have sent correctly. On RC, a particular conversion is listed as ASA sourced, but on Appsflyer it is not.On AppsFlyer, the default look back window for attributing from ASA is 7 days - so I’m wondering if this is the cause of the discrepancy. If RC’s look back window is longer than this, that could be why.Please could you provide info on the ASA look back window?

The Firebase iOS documentation shows the following: If you're using StoreKit 2, use the following code to log IAP events.func purchaseSomeProduct(_ product: Product) { // Purchase a Product. This is mostly standard boilerplate StoreKit 2 // code, except for the Analytics.logTransaction() call. let result = try await product.purchase() switch result { case .success(let verification): let transaction = try checkVerified(verification) // Call this Firebase API to log the in-app purchase event. Analytics.logTransaction(transaction) await transaction.finish() ...}Given that RevenueCat does a fantastic job of abstracting away the complexity of Store

Testing in SandboxMy config seems to be correct,I can buy the in app purchase and it goes through to revenue catThe issue is when I call  const handlePurchase = async (pack) => {try {console.log("Initiating purchase for package: " + pack.product.identifier);const {customerInfo} = await Purchases.purchasePackage(pack);console.log("Purchase completed successfully");} catch (error) {if (error && error.userCancelled) {console.log("Purchase cancelled by user");} else {console.error("Error during purchase:", error.message);}}};Nothing executes after customerInfo, not even the log statement. it just hangs indefinetlyplease help as this is the blocker to my app going live. Thank you.