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General Questions

Get help with anything related to RevenueCat.

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daonbNew Member

asked in General Questions

Flutter - Android error message: The requested item is not available for purchase

I am new and am testing this Framwork using weekly, monthly, yearly subscriptions.I have followed the whole document which in great detail indicates how to set up the Apple Store and Google Play.As code I am using the one from the example provided for Flutter developers.With Apple Store everything works, while (with the same code) with Google Play I get the error message: "The requested item is not available for purchase".But in the Google Play store are all "active" subscriptions.In RevenueCat the Entitlements, Offerings, Products are regularly configured.I just can't figure out where I may have gone wrong as I have followed all the steps and am using the code provided as an example. Debug Console:V/AudioManager( 3198): playSoundEffect effectType: 0 V/AudioManager( 3198): querySoundEffectsEnabled... I/flutter ( 3198): &&&&&&&&&&&&& purchase info are: Package{identifier: $rc_weekly, packageType: PackageType.weekly, product: Produc

10 months ago

spirikleActive Member

asked in General Questions

Product price approximated

I have two products with prices in Rs. 359 and Rs. 1079 in my Google Play Console but whenever I am using the SDK in my Flutter app, I am getting the prices as Rs. 360 and Rs. 1100. Why is this?

10 months ago

jp97Active Member

asked in General Questions

Can I use Revenuecat webhooks in development?

Some context I am creating an application that already has an existing web app. The web apps payments are done via Stripe. The mobile app I am building will have payments done via Revenuecat. I am setting a property on my user object to let me know which platform the user has used in order to pay for a subscription. Why am I doing this?If they have payed using stripe on web then I need to let them have access to all premium features on the mobile app. They should not have to pay for a subscription on the mobile app as well. Stripe makes this very easy with their Webhooks. When a user subscribes, a Webhook event gets sent to the backend that tells the user object to update the subscriptionPlatform to “web”. This way I know that the user has subscribed on web, should get access to all premium features on mobile too without duplicate subscribing, and should be directed to the web app to handle anything to do with their subscription. Stripe also allows all of this to be tested in developme

10 months ago

Joost van den AkkerNew Member

asked in General Questions

Purchase not working on watchOS (Errors: Unable to load receipt & The receipt is missing)

Hi,I’m currently trying to let users purchase an IAP on watchOS, but with the exact same code as on iOS (which works), I’m getting some errors (SDK version 4.2.1): 2022-04-21 14:05:00.526782+0200 Anime Manga Tracker Watch App WatchKit Extension[338:26944] [Purchases] - DEBUG: Make purchase called: purchase(sk1Product:payment:package:completion:)2022-04-21 14:05:00.532433+0200 Anime Manga Tracker Watch App WatchKit Extension[338:26944] [Purchases] - DEBUG: Purchasing product from package - com.xxxxx.xxxxx.xxxx in Offering XXXXX2022-04-21 14:05:00.534097+0200 Anime Manga Tracker Watch App WatchKit Extension[338:27113] [Purchases] - DEBUG: PaymentQueue updatedTransaction: com.xxxxx.xxxxx.xxxx 2000000012345678 () 2000000012345678 - 12022-04-21 14:05:00.553831+0200 Anime Manga Tracker Watch App WatchKit Extension[338:27113] [Purchases] - DEBUG: Unable to load receipt, ensure you are logged in to a valid Apple account.2022-04-21 14:05:00.554048+0200 Anime Manga Tracker Watch App WatchKi

10 months ago

SuperFlyGamesNew Member

asked in General Questions

How to get current active/trail user count?

Hi all,I have noticed a number of apps in the iOS store that are able to show me how many active subscribers, by simply logging in. They can even display them on widgets! How are they able to get this number with me just logging in? Are they using some call in the REST API? I can’t seem to figure it out!Any information would be greatly appreciated as I am trying to make a small app to track my active count on my LaMetric clock.Many thanks,Dan

10 months ago

sujai-s-cf09e2New Member

asked in General Questions

Play Store Subscription showing free trial is shown for disabled countries

A Play store subscription with a 7 day free trial offer (active only for one region), is returning introductory price for other regions as well. Both the base plan and the offer are Backwards Compatible.

10 months ago

bill-mabry-4158ad

asked in General Questions

Expected behavior for Testflight testing

Hi all,When testing monthly subscriptions for an IOS app in Testflight, I have created 30+ test users via gmail accounts. Each time I have a new user create an account on my app and subscribe, the Sandbox data in Revenuecat switches all the Customer info to that new ID (uid in Firebase), including backdating activity. Is that expected behavior, or should each new account (aka new firebase UID) have it’s own identity in the Revenuecat Sandbox, so I can accurately test? Here is some example history for the current user. Does this look normal? I did have the user logout of their app for less than 24 hours but they did not “opt out” of renewal.Also see the transfer of the subscription. Is that how the testing works?

10 months ago

Lee HoworkoNew Member

asked in General Questions

Is it possible to send webhooks to multiple endpoints?

We have multiple developers on the team that are working on our mobile IAP implementation, which means they all have to receive webhooks on their local dev machines to test things. So far we have been managing this by just changing the webhook URL as different people test, as well as having multiple RC apps to test with. This can be pretty cumbersome because we can’t duplicate apps, we have to create new ones fresh and go through the process of copying the existing configuration from the old app.It would be so much easier if we could just configure multiple endpoints that all webhooks get sent to. Is this possible, or something that we could get added to your backlog?Thanks.

10 months ago

BogdastotelNew Member

asked in General Questions

Test redeem offer codes in sandbox environment

Hello, I’ve managed to invoke presentCodeRedemptionSheet() inside the react native app, and did successfully setup the subscription offer codes in the app store. However when we try to redeem the code, native modal says that the offer has already expired even though expiration date is in the future. Is it possible to test the subscription offer codes in the sandbox? thanks

10 months ago

jason-sharp-ee31b9New Member

asked in General Questions

How to update "total spent" for select customers when amount is wrong

We implemented iOS offer codes, but not with revenueCat properly. So now subscriptions are being read, but the total paid / revenue is $0, when in reality it’s not.Is there a way to custom edit individual entries?

10 months ago

erica-New Member

asked in General Questions

Implementing Developer Determined Offer with Android

I’m trying to apply a developer-determined offer in the app.Using react-native-purchases 6.0.0.I’m able to fetch the Offerings using `Purchases.getOfferings()` and I can see the discount as an option in what is returned. packageType: 'MONTHLY', product: { discounts: [ { cycles: 12, periodNumberOfUnits: 1, priceString: '$2.99', period: 'P1M', price: 2.9899999999999998, periodUnit: 'MONTH', identifier: '12_month_25_percent' } ],However, I am unsure on how to then apply this offer.purchasePackage and purchaseSubscriptionOption each don’t seem to offer an option to apply the discount.purchaseDiscountedProduct and purchaseDiscountedPackage say they only apply only to iOS.So how should I apply a developer determined offer in android when making a purchase?https://www.revenuecat.com/docs/google-play-offers#eligibility-criteria

10 months ago

zumatrahiaNew Member

asked in General Questions

I use play Store id instead of RevenueCat id. Is it corect?

Hello my subscription id is lotto_world_pro and base id is lotto-world-pro-monthly. in revenuecat my id for this product is lotto_world_pro:lotto-world-pro-monthly. When i use the code below in flutter if i use revenuecat id i receive a product not found error but if i use just lotto_world_pro(sub id) it works well and revenuecat sees my transactions. Am i doing it right? Shouldn’t the revenuecat id sholud work?Future<void> _getAndroidProductsSubs() async { try { androidSubs = await Purchases.getProducts( [ 'lotto_world_pro', ], type: PurchaseType.subs, ); } on PlatformException catch (e) { debugPrint(e.toString()); } }

10 months ago

funsiyuanHelper

asked in General Questions

In-App Purchase promo code test Prior to Release

My iOS app has recently passed Apple's review process and is currently in the status of "Pending Developer Release." Prior to the official release, I wanted to test the in-app purchasing feature, so I issued a promo code shortly after the app was approved. Through this promo code, I downloaded my app, but unfortunately ran into an issue. When I attempted an in-app purchase, the screen remained in a "loading" state. This issue was not present in my TestFlight version, where the iOS payment sheet typically displayed promptly.I'm uncertain whether this could be an issue with my code, or if there is a certain waiting period required after approval before the in-app purchase functionality can be tested, even with the app downloaded via a promotion code.With these concerns, I'm feeling quite apprehensive about making my app public. I would greatly appreciate if someone could provide some insight or guidance on testing in-app purchases in the actual production environment before public releas

10 months ago

Rob BrooksActive Member

asked in General Questions

'Transfer to new App User ID' + syncPurchases() = Good enough?

If I'm using the 'Transfer to new App User ID' Restore Purchase Behaviour, is just calling syncPurchases() after I call Purchases.configure() a reasonable course of action?I could put a button there and do a proper restore, but if I’m presuming that the user is just going to hit the button anyway, doesn’t syncPurchases() save them the trouble?Many thanks.

10 months ago

relayNew Member

asked in General Questions

Why do I often see billing errors minutes after a trial conversion?

I regularly find that a billing error is triggered within minutes after a user converts to a subscription from a trial. This is problematic because we send emails based on billing error events, and in many cases this is one of the first communications our users receive from us. Any idea why the billing error could be happening so soon after the subscription payment is successfully charged?

10 months ago

sebastian-2bd564New Member

asked in General Questions

All of the purchases I see are INITIAL_PURCHASE and none of them are RENEWAL for a monthly subscription

Hi there,I’m just starting out trying to implement and test an App Store auto-renewable subscription. I followed the setup guide and am using the iOS simulator to test. I was able to make a test purchase of a monthly product I have configured and I can see it in the sandbox with my anonymous user. I can see also subsequent purchases for the same user. The question I have is, all of the purchases are INITIAL_PURCHASE and none of them are RENEWAL. I was wondering if this was normal? From what I understand, the app store should do up to 6 renewals per day before you have to wait 8 hours to test again on the same sandbox user account? I can see currently 20 INITIAL_PURCHASE transactions in the Overview Dashbaord. In my code I just added this one:Purchases.shared.purchase(package: package) { (transaction, customerInfo, error, userCancelled) in if let customerInfo = customerInfo { if customerInfo.entitlements[name]?.isActive == true { // code for unlocking goodies

10 months ago

ArnaudActive Member

asked in General Questions

Experiments with In-App Purchase

Hello,I’m running an experiment where one of the items is an in-app purchase, but I can't find how to account for that revenue in the results.Thanks

10 months ago

funeasy-softNew Member

asked in General Questions

When create new service account , I cannot find Monitoring Viewer.

I am reading RevenueCat's documentation to implement subscriptions using RevenueCat.But, I encountered a problem while setting things up as I was reading the documentation.When create new service account in Google Cloud Console, I cannot find Monitoring Viewer.Should I choice Monitoring Snooze Viewer?

11 months ago

InkRubyNew Member

asked in General Questions

Repurchase on reinstall only works if user restarts app

I have an App with a single In app purchase that I would like to see restored on reinstall or device switch. I am using anonymous id’s with the ‘Transfer to new App user ID’ setting. Upon app startup I call the ‘syncPurchases’ function immediately after ‘configure’ and wait for the response before proceeding with other revenuecat API calls.if a user reinstalls the app, then he will not have the in app purchase available. He has to restart the app in order to see it take affect. I have only tested this out on Android, so I am not sure it’s an issue with IOS.This is my react-native code:useEffect(() => { const fetchPurchaseData = async () => { // ... omitted if (Platform.OS === 'android') { await Purchases.configure({ apiKey: APIKeys.google }); } else { await Purchases.configure({ apiKey: APIKeys.apple }); } await Purchases.syncPurchases(); const offerings = await Purchases.getOfferings(); const customerInfo = await Purchases.getC

11 months ago

carlos-55361cNew Member

asked in General Questions

Please provide your purchase code in configs/env.props

Hi ,I have the purchase code ,but where should I create the configs/env.props file?

11 months ago

josémartinNew Member

asked in General Questions

Store Status couldnt check

Hi everyone, I'm trying to integrate subscriptions to the play store, and doing all the steps in the guide I get the following error: Store StatusCould not check

11 months ago

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