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General Questions

Get help with anything related to RevenueCat.

  • 1,921 Posts
  • 4,931 Replies
1922 Posts
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reveniteNew Member
asked in General Questions
Multi-tier paywall -- choose default tier display

For the multi-tier paywall, is it possible to pick which tier it starts on? For instance, we have a pro tier and a premium tier. When the paywall shows, is it possible to have the premium tier show by default, even though it technically is second in the paywall (pro tab is before premium). 

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sharif
RevenueCat Staff
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AppDev777Dedicated Member
asked in General Questions
How to set up a Paywall for consumable products, and why are there no templates?

I just spent a good deal of time setting up offerings for consumable products. I have many different variations I would like to try with the A/B experimental testing method. In trying to setup a Paywall, I found that they are geared solely toward subscriptions and not at all toward consumable products. Is this something that I am not supposed to do? Would I be “hacking” the system if I did it? Are there any ways I can customize a template to show an offering that is made up of consumable products in a way that makes sense? Please help!

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TomVMember
asked in General Questions
Error Code 17 when user presses Restore

Recently I’m getting a few users complaining that they are receiving an Error Code 17 when pressing Restore on the App Paywall page.Your documentation says: “InvalidAppleSubscriptionKeyError(17, "Apple Subscription Key is invalid or not present. " + "In order to provide subscription offers, you must first generate a subscription key. " + "Please see https://docs.revenuecat.com/docs/ios-subscription-offers for more info.")” which I don’t understand. Has is something to do with a user being on a free trial and an issue with going on to the paying phase? Is there anyway I can see exactly what has happened with an individual user?

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gary-batNew Member
asked in General Questions
what happens if I convert a subscription app to a free app in the App Store?

My company’s business model is changing, and part of the plan is to change our iOS subscription app to a free app. Preferably this will be a smooth experience for existing users.The app’s history:Available in TestFlight. Fewer than 100 beta testers. Public release as a fixed price paid app in the App Store. Beta testers got the app free. Change from fixed price app to monthly/annual subscription app with a free trial. Pre-existing users given free lifetime subscription. (Planned) Change from a subscription app to a completely free app.What’s the most straightforward way to convert the app from subscription to free? I’d like to know what changes to make in the App Store, and what changes to make in RevenueCat.The code changes within the app seem straightforward enough: remove the paywall, modify the storyboards, remove calls such as Purchases.shared.getOfferings { … }, and so on.Once the app has been changed from subscription to free, what happens to current subscribers? For example, wo

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joan-cardona
RevenueCat Staff
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jamalNew Member
asked in General Questions
Play Billing Library

I’m using purchases_flutter: ^7.0.2 and still getting warning from google play consoleI already waited days and noting changed, I’m afraid to lose my app because of deadline, please help, thank you

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wes_clark
RevenueCat Staff
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irakli-jugheli-2880daNew Member
asked in General Questions
ERROR: 🤖‼️ PurchasesError(code=StoreProblemError, underlyingErrorMessage=Failed to get user data.)

so i have a flutter project where i am trying to add amazon IAP i did everything i set up amazon app with live testing and created in-App item which is a subscription after that i added amazons shared key in revenuecat.in flutter i configured Purchases configuration and after app starts i get the error  

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connie-1b58cbNew Member
asked in General Questions
Duplicate Subscription Charges and Missing Apple Receipt

Hi, I’m reaching out to report an issue we encountered with a user (ID: rnfp7UG9yuNmMYwE9lQiQv1JaAy1) involving duplicate subscription charges on the same day and a missing receipt in the user’s Apple account. Issue Details:Date of Issue: August 10th Charges Incurred: 13:14: TWD 740 for a monthly subscription. 13:41: TWD 3,590 for an annual subscription. User Actions: The user initially subscribed to a monthly plan, but shortly after, they upgraded to an annual plan. Both charges were processed. Problem:The user’s Apple account reflects the charge for the annual subscription but does not show the TWD 740 monthly subscription charge. This prevents the user from requesting a refund for the monthly charge through Apple’s standard refund process. In the RevenueCat dashboard, only the annual subscription is active, aligning with what the user sees in their account. However, both charges were processed.Questions:Sync Issues: Could this issue be related to a sync problem between Apple’s sub

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sharif
RevenueCat Staff
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revcatuserNew Member
asked in General Questions
What are the current rate limits on the REST API?

For both v1 and v2.Is querying customer entitlements via the REST API a recommended way to confirm their subscription status before I allow them to perform some costly in-app action?

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wes_clark
RevenueCat Staff
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doompy-9c67b4New Member
asked in General Questions
Which information about the products do I need to store using the RevenueCat Webhook?

Hello,I am integrating RevenueCat with my iOS and Android mobile applications to process payments. On the back end, I use the information from the webhook to manage my sales. The offer_id value is needed for the mobile app, so I store it. However, in the Renewal webhook request that comes with a downgrade or upgrade, the offer_id remains the same, but only the product_id changes. Should I store the product_id along with the offer_id in my database? Do you have any other suggestions? Thank you in advance.

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Ryan Glanz
RevenueCat Staff
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fb_onderoNewcomer
asked in General Questions
Paywall Localization for Terms of service And Privacy policy URL

I want to provide different Terms & Policy URLS for each localization.Is there a way to configure it?Thanks.

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sharif
RevenueCat Staff
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Trends ChannelNew Member
asked in General Questions
Is it possible to use stripe in Android apps?

Hi, I integrated Play store and amazon store in my app.. and now I am planning to publish my to App Gallery but Revenue cat is not supporting this store. I was wondering if it is possible to integrate stripe instead in the Android app. 

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RevenueCat Staff
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ImadNew Member
asked in General Questions
Instant entitlement revoke if user opted out of FREE TRIAL auto renewal

Hi,Is there any way to Instant entitlement revoke a user that opted out of FREE TRIAL auto renewal, instead of letting him finish all the free trial period ?Seems like most of users (especially on android), do it & when you use paid services in the backend, it’s really not a fun thing to deal with 😅 !!

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micro-yazilimNew Member
asked in General Questions
Subscription prices are not showing on the published version.

I am experiencing an issue where the subscription prices are not showing on the published version of my app in the App Store. However, they do appear correctly in the test version. Here are the details:Problem: Subscription prices are not visible in the App Store version of the app. Test Version: Subscription prices are visible and working correctly in the test version. Screenshots: I have attached screenshots for your reference.Could you please assist me in resolving this issue? Thank you in advance for your help.  

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kaitlin
RevenueCat Staff
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kuzma89New Member
asked in General Questions
Paid Applications Agreement

Hello! There is no Paid App Agreement in my AppStoreConnect account and this may be the reason for the empty product array in my app. But this option is not available in my country. Do you know any workaround for getting products without Paid Application Agreement?

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joan-cardona
RevenueCat Staff
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Tomas MMember
asked in General Questions
Seeking advice on Play Store rejection due to "Broken Functionality policy" violation

Hi, I have an app where subscriptions are facilitated using RevenueCats SDK.  In the Play Store listing the app only targets a  limited number of countries, EU member states + Norway. The app was approved for production in July without any problems, subscriptions seems to work perfectly in the approved version. Now i tried create a new version, fixed a bug not related to subscriptions, but get rejected due to violation of the "Broken Functionality policy". After reading a blog in this community I realizes that the problem originates from the fact that the reviewers are not located in  one of the targeted countries, EU + Norway and therefore can not fetch relevant information about the subscription product during review. Is there anyone who has experienced this problem and have some advice how to solve it? Regards, Tomas  

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edukatorsNewcomer
asked in General Questions
Can I use single revenuecat id for multiple app store connect account

My company has multiple app store connect account, can I use one single revenuecat account for managing apps from different app store connect account? 

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sharif
RevenueCat Staff
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Eoin HamiltonNew Member
asked in General Questions
Is it possible to remove entitlements when a user cancels trial?

We want to test the conversion of trials where the user’s entitlements are removed when they cancel the trial. 

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joan-cardona
RevenueCat Staff
Upstrive
UpstriveNew Member
asked in General Questions
How to implement dicount code for IOS and Android using react native

How can I implement discount code in a way to let user enter a code in the app and it can be applied directly from the app for subscription and not led user to App Store to redeem it manually. I’m using react native and I managed to implement full subscription model but now I cannot create any kind of discount code that will work like this:  

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kaitlin
RevenueCat Staff
Upstrive
UpstriveNew Member
asked in General Questions
Implementation of Discount code

How can I implement discount code in a way to let user enter a code in the app and it can be applied directly from the app for subscription and not led user to App Store to redeem it manually. I’m using react native and I managed to implement full subscription model but now I cannot create any kind of discount code that will work like this:  

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Ryan Glanz
RevenueCat Staff
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speakm-support-b63a87New Member
asked in General Questions
Allow to specify paywall language programmatically

Hi,We are developing language app where user selects their native language. Can you add a parameter to specify language code when displaying the paywall e.g. ```RevenueCatUI.presentPaywallIfNeeded(            _defaultEntitlement,            displayCloseButton: true,            userLanguage: ‘en-GB’          );```that will try display the paywall in the specified language rather than using device settings(it will still be the fallback mechanism if userLanguage fails).Thanks!

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red-software-193641New Member
asked in General Questions
5 years subscription plan

I'm being told there should be a way to make a one-time payment to stat the membership. Then every five years there can be a required maintenance fee to continue the membership, is that doable? And would the play store and app store accept this in an app published there?

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joan-cardona
RevenueCat Staff
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connie-1b58cbNew Member
asked in General Questions
Google Play App Refund Processed but Missing in RevenueCat

Hi,I'm currently dealing with an issue involving a user who purchased an annual subscription via Google Play in January and requested a refund shortly after. According to the Google Play app, the refund was processed successfully. However, RevenueCat shows no record of this refund, only indicating that the subscription expired in April and the account reverted to the basic version. Key details:Google Play app indicates refund processed. RevenueCat only shows subscription expired. The user can no longer access paid features. No refund record found on Google’s support page. I've advised the user to check with their bank and Google Support, but I need help understanding the discrepancy between Google Play and RevenueCat. Could this be a sync issue, or is there another cause? Any guidance would be appreciated! Thanks!

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MarcosC
RevenueCat Staff
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umesh-y-02b7feNew Member
asked in General Questions
ERROR: 🍎‼️ The User is ineligible for that action.

[RCPurchases.sharedPurchases getPromotionalOfferForProductDiscount:package.storeProduct.discounts[0] withProduct:package.storeProduct withCompletion:^(RCPromotionalOffer * _Nullable discount, NSError * _Nullable error) { if (discount) { } }];By calling the above method, I’m getting error message  “ERROR: 🍎‼️ The User is ineligible for that action.”Please any suggestions? 

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RevenueCat Staff
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ziya-47ccb4New Member
asked in General Questions
Flutter (iOS) after the subscription successful it doesn't reflect to customer history and neither on the firebase integration

On the paywall when the user select the plan then below are the set of issue i see.Main Issue: The subscription bottom sheet for the password to complete the purchase appears and then it’s all set appears but then the user is not navigated to further screen on the app and remains on the same paywall screen, again selecting the same plan it gives “You are the same plan with the purchase time stamp” but checking the same on the revenuecat it’s neither on the customer history nor on the firebase subscription table that has been created by revenuecat official extension. For the few instance I see the data is capture on the revenue cat and table but still the user stays on the paywall  There is delay when the revenuecat share the data on the firebase subscription table mostly 4-5 mins delay from the event occurred  On the Test flight after plan successful purchase user has to wait for 20 seconds to navigate further app page example welcome pageAll the above issue are specifically on the Tes

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kaitlin
RevenueCat Staff
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joshsNew Member
asked in General Questions
Targeting rules vs. offering overrides

I’m curious how the API to override a user’s current offering, and the new targeting rules interact.My understanding is the targeting rules override which offering is designated the current offering for a user. If the current offering was manually set via:https://api.revenuecat.com/v1/subscribers/{app_user_id}/offerings/{offering_uuid}/override ...does that still take precedence over targeting rules?

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