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1977 Posts
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disonNew Member
asked in General Questions
What does it take to transfer the google paly application from one account to another?

Because of the account number, I now have to re-register a google play account. Therefore, it involves transferring the application of the old account to the new account. My app offers subscription items as well as one-time permanent buy-out items. I want to know what I need to do before and after migrating my application. I need to ensure that users who have purchased perpetual goods are not affected and subscriptions are not affected before and after migrating my application.

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wes_clark
RevenueCat Staff
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yh-8aec12New Member
asked in General Questions
Design Questions for Revenuecat Implementation

I have a question. I'm thinking of leaving the in-app purchase subscriptions for my iOS and Android apps to Revenuecat, storing the data received from Revenuecat's Webhooks on my own server, and using that data to control the provision and suspension of paid features in my app using my own app API. In that case, I have two questions. 1. Webhooks are asynchronous, so what should I do if I need to take delays or non-delivery into account? I'd like to know if there is a Revenuecat function that can take that into account. 2. Is this design correct in the first place? The purpose of introducing Revenuecat is to reduce the cost of implementing in-app purchase subscriptions in-house in accordance with the specifications of Apple and Google's platforms.

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Abdelrahman Saed
Abdelrahman SaedHelper
asked in General Questions
wrong offer eligibility (Flutter/Android)

we have a subscription package with an offer 1 week free and working fine after adding a new offer 1 month as developer determined, will be the default when calling purchasePackage and this affect current users, is there a problem in offer eligibility? i need 1 week to be the default for new uses, and the mange the 1 month programmatically through Purchases.purchaseSubscriptionOption version: purchases_flutter: ^8.1.3

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Abdelrahman Saed
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bckenstlerNew Member
asked in General Questions
Paywall Support for Play Store - Incomplete

Hi. I use Paywall, which is awesome. But it doesn’t manage upgrades/downgrades for Google Subscriptions, which is not awesome. W/o this basic support, Paywall is essentially unusable for Play Store with multiple subscriptions. Are there any solutions that allow us to use Paywall for upgrades/downgrades?

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simplist-appNew Member
asked in General Questions
Block subscriptions in same device with another account

Hello ! I have an app with 2 subscriptions: yearly and monthly; If with userID1 subscribe the yearly subscription and add the custom user app id, I want to block both subscriptions to another accounts that log in with the same google play/ apple store account. How can revenue cat manage that ? Thanks in advance

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ArangooolNewcomer
asked in General Questions
Multiple subscriptions of the same product

Hello, I have an app where the users can connect their vehicles to an API and record trips and so on. Currently I have one subscription, where the user can add as many vehicles as he wants. But now I want (need) to change this to one vehicle per subscription. So if the user want to add two vehicles, he need to subscribe two times to the same product. How can I handle this? Thanks,Arangoool

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kaitlin
RevenueCat Staff
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RAINew Member
asked in General Questions
Mapping Google Offers to RevenueCat

Hi, In Google Play Store I have setup a base plan (annual auto renew), with five offers under it (launch offer, black Friday offer, Christmas offer, etc). They are all inactive until they are needed, then I will active them and deactivate others (in Apple App store these will have dates). But I don't know the best way to map these to RevenueCat? any ideas? (I am happy to restructure plans/offers in Google if needed). p.s. my system shows different media (audio/video) dependant on the current offer, so will need to know what the offer_id is.

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Ryan Glanz
RevenueCat Staff
Darren John McNally
Darren John McNallyMember
asked in General Questions
The video tutorial that helps with Installing the SDK for iOS in the Documentation section of the RevenueCat website is failing to play with an error message.

This video was working last night but now it is failing to play with an error message. I’ve checked this on multiple browsers and devices with the same results: Navigate to https://www.revenuecat.com/docs/getting-started/installation/ios Scroll down to the Installation section on this page. Try to play the Youtube video. Results: The following error is displayed: An error occurred. Please try again later. (Playback ID: tvZ5ygnslnlNRP0l) I wanted to report this incase others are encountering the same issue. It’s a great resource for getting started. Thanks!

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joan-cardona
RevenueCat Staff
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sarisanalperen-2bb345Newcomer
asked in General Questions
Credentials are not configured yet

I upload the P8 key file from App Store Connect to the revenuecat with my Key ID and Issuer ID. Everything is correct but it still says that “Credentials are not configured yet” what should I do more to get my credentials validated ?

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RevenueCat Staff
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bvrltNew Member
asked in General Questions
CustomerInfo -> what happens if there are multiple product identifiers with the same ID?

In the Customer Info (https://www.revenuecat.com/docs/api-v1#tag/customer_info_model) `subscriber` field, there is a dictionary of identifiers to subscriptions. It looks like the identifier is the product identifier from the respective stores. What happens if the same identifier is present on the App Store and Google Play?

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preston-s-2424New Member
asked in General Questions
Error 23 in Apple Review Despite Successful Previous Attempts – Need Help

During the Apple review process, the reviewer encountered an "Error 23" message indicating a configuration issue. This has happened twice now, even though I haven’t made any changes to my RevenueCat setup or code since my last successful reviews. In the previous reviews, the reviewer was able to complete the subscription process successfully but rejected the app for an unrelated reason. Now, when I test the subscription flow, everything still works perfectly on my end, so I’m unsure why it’s failing for them. Do you have any insights on what might be causing this issue or how I can resolve it? Could it be related to Apple's sandbox environment, or is there something specific I need to check or adjust in my RevenueCat configuration(even though it worked in the past and is still working)? Would uploading a new build and resubmitting help? I’ve seen others try this approach, but I’d appreciate your advice. Thanks for your help!

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Mathieu-DMember
asked in General Questions
Google Promo Code for subscriptions are counted as real purchases

Hello, I’ve been looking on already posted questions but didn’t found the answer about that. I’ve been sending some promo codes for my Android and Apple application, the Apple promo code redeemed are marked as TRIAL in my console, but the Google Play ones are marked as a regular purchase with the real price while in the Google Play Console it’s marked with a 0.00€ revenue. My issue here is that I suppose that it’s counted in the MMR (and thus i’ll pay 1% on the revenues if i reach the 2500$ threshold) while it doesn’t make me earn money, so in fact i’m losing money by giving promo code 😫 ? Or maybe the real MMR is recomputed after with the real transactions amount ? I don’t know. Thanks for the clarification :)

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RevenueCat Staff
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mregnauldMember
asked in General Questions
Secret key vs. public key for web vs. mobile app

I’m quite new to RevenueCat, and I’m currently working on a Flutter app targeting all OS. Since the purchases_flutter package is not available for Windows or Linux (please do something about it!), I assume that I need to use Stripe, connected to my RevenueCat account, to display a web page with a Stripe paywall (I use a Payment Link to keep it simple), and then call the RevenueCat REST API to: list my offerings purchase a product through Stripe check if a user has purchased my one-time payment product or not recover a one-time payment purchase So I have 2 questions: Is it the right way to do? Why do I need a secret API Key (that, I assume, I need to store on a server), while I only need a public API Key for the Android, iOS and macOS version of my app? Thanks for your help.

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felix-chan-8da264New Member
asked in General Questions
Fulfilling Requirement for Android Billing Library 6.0

Hello, I know this has been asked before. Please forgive me for needing clarification. I am currently using `react-native-purchases` version `7.28.1`. I understand that simply installing this package fulfills the requirement. My application in production uses 7.28.1. Why did I still get a notification that my current release is not fulfilling this requirement? If I submit a new release, do I need to add: `implementation "com.android.billingclient:billing:7.0.0"` to build.gradle ? Do I need to add `implementation 'com.revenuecat.purchases:purchases:7.0.0'` to build.gradle? Do I need to add ` <meta-data android:name="com.google.android.play.billingclient.version" android:value="7.0.0" />` to AndroidManifest.main ? I intend to keep react-native-purchases to 7.28.1 instead of upgrading to 8.2 due to the fact that after the upgrade, I realize Purchases.getCustomerInfo() does not fetch active entitlements properly. (The subscription purchase in sandbox mode succeeds, but is never reflected w

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NoorAliNew Member
asked in General Questions
Upgrades in PlayStore (Android)

I have two subscription set up in play store (Standard and Premium) and i have two base plans in each of these subscriptions ( Monthly and Premium ) . When i upgrade within the same subscription (ex: standard monthly to standard yearly) i use the Proration mode : IMMEDIATE_AND_CHARGE_FULL_PRICE and when i upgrading to a different tier (ex: Standard monthly to Premium monthly/yearly) I use the Proration mode : IMMEDIATE_AND_CHARGE_PRORATED_PRICE. Everything works fine. The issue I have is that play store allows the user to have more than one subscription. It allows the user to have Standard and Premium subscription at the same time. The way i knew about this is that i signed into an account, bought a Standard Monthly subscription, then deleted the account and created a new account and on the paywall i clicked to buy the Premium Monthly subscription and it bought the premium monthly subscription also and I checked the google play store and the play store account is paying for Standard mo

1011
kaitlin
RevenueCat Staff
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mushi-sandra-5dc55cNew Member
asked in General Questions
Import from Glassfy

hello all i am trying to import the CSV Glassfy to Integrate to RevenueCat without success. i have only 3 purchases this is very few. i wrote a PHP procedure to do that but no succesful. Glassfy sent me a CSV file with the fetch_token for the 3 purchases and when i try to import i got this error “HTTP Code 521" "{"code":7104,"message":"Invalid App Store shared secret for the receipt."} " can somebody help me thanl you Str

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ryan-heitner-41aa7f
asked in General Questions
Transition from Anonymous ID to Fixed User Id

I am planning to transition our customers to fixed user id from Anonymous ID.in my next Flutter app version, iOS and Android However when we did this for a test customer, I see that a new user ID was created and the existing entitlements remain on the old $RCAnonymousID id. They were not merged. The transfer is:Transfer Behavior:Share between App User IDs (legacy) What are my options?

572
jedipixels
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BrentekNew Member
asked in General Questions
Chargebacks and Refund Requests

How does Revenuecat handle chargebacks and fraudulant refund requests? Is there a place to view / contest disputes in the dashboard or is this handled elsewhere? Do I need to monitor for anything in particular? I struggled to find any information about this in the docs! Thanks!

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Red-RobMember
asked in General Questions
How to display dynamic Paywall with both Subscription AND Consumable products?

I’m having a bear of a time wrapping my arms around how to use the wonderful Paywall features of RC, but offering my users both a subscription AND method to just buy a consumable (e.g. 20-pack of credits). I understand RC Paywall features won’t include non-subscription (consumable) products, even if they’re in the offering, correct? So what’s the recommended method for displaying both the subscription products AND consumables in one Paywalled screen? We’re coding in Flutter/Dart using FlutterFlow to help with UI design Our app is free to use, but users may purchase “Credits” (consumables) to use with some features Subscription will entitle them to use certain features (e.g. credit sharing), and may automatically add auto-resetting credits based on the particular product. (think like a phone plan which includes n minutes of data, and then they need to purchase additional data-packs if they run out, but the n minutes auto-resets every billing period) When a user is out of credits, or sim

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sharif
RevenueCat Staff
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bbiscoe0218New Member
asked in General Questions
iOS In-app purchases for App Store not pulling correctly with promotional offer (free trial)

Summary: App Store in-app purchases not pulling correctly with promotional offer (free trial) Description: I am trying to offer users a free trial using RevenueCat and in-app purchases. The line of code throwing the error is: const selectedPackage = offering.availablePackages[0]; // This is the package objectconst product = selectedPackage.product; // Extract the product from the package let discount: any = null; if (product.discounts) {await Purchases.restorePurchases().then((res) => {console.log('Restore purchases:', res);});discount = await Purchases.getPromotionalOffer(product, product.discounts[0]).catch((error) => {Alert.alert('Error','An error occurred while fetching the subscription details. Please try again.');console.log('Error getting discount:', error);setLoading(false);return null;});} Specifically, the Purchases.getPromotionalOffer() is throwing the error:Possible Unhandled Promise Rejection (id: 0): Error: The receipt is not valid. The debug logs are showing the followin

1103
sharif
RevenueCat Staff
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harun-ec2e63New Member
asked in General Questions
Can Experiments be run for an offering that is not the default offering?

In my app I don’t use the current offering. if let firstPaywallOffer = offers["first_paywall_standart_offer"]{ self.firstPaywallPackages=firstPaywallOffer.availablePackages.map({$0.storeProduct}) } I am getting my paywall offering like this. In the documentation experiment’s just change the current offering. How can I use experiments feature in my app. Do I have to use the current offering? if let coinOfferings = offers["first_coin_offerings"]{ self.coinPackages = coinOfferings.availablePackages.map({$0.storeProduct}) } if let specialOfferOfferings = offers["special_offer_offering"]{ self.specialOfferPackages = specialOfferOfferings.availablePackages.map({$0.storeProduct}) } The reason I use hardcoded id is that there are 3 different paywalls in my application and one of them is non-subscription packages.

261
Ryan Glanz
RevenueCat Staff
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luginugiNewcomer
asked in General Questions
Subscription save money with code

Is it possible to offer discount codes on subscription?I’d like to make it if a user create their own code they can share it with their friend and then save some money on the subscription.And can the first user then get some refferal money?

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Arda ArslanNew Member
asked in General Questions
Paywall stays untouchable for like 30 seconds

Hello everyone, Recently I have created a paywall UI from RC no-code paywall builder platform and it is a typical app subscription page. I have successfully displayed this paywall on my app subscription options (weekly, monthly products etc.) with react-native-purchases-ui library. However when I tested in TestFlight, no matter how many times I touch the options and ‘subscribe’ button, they do not become selected. After waiting on the same screen for about 30 seconds, I can select the options and start my subscription. I am using expo managed workflow in my React Native app. Do you have any idea how to solve this problem? Thank you in advance.

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carrinoNewcomer
asked in General Questions
Sync purchases to quickbooks

How do people do accounting for subscription purchases (apple app store)? I can’t find any documentation on syncing purchases to quickbooks for apple or revenuecat.

481
Michael Fogel
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bckenstlerNew Member
asked in General Questions
Listing free tier on paywall

My model is pretty straightforward freemium w/ a free tier. I want the free tier to be displayed alongside the other options in the paywall. I am managing the free tier limits on the backend - I just want UX consistency. Does paywall have an option for a “placeholder” package that’s not attached to a product?

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