General Questions

Get help with anything related to RevenueCat.

  • 876 Posts
  • 2,199 Replies

876 Posts

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Braden BagbyNew Member
asked in General Questions

RevenueCat not automatically removing expired promotional entitlements

I have granted a one day promotional entitlement on 2/18/2022. It should have expired 2/19/2022. It is 4/2/2022 and the entitlement is still returned from https://api.revenuecat.com/v1/subscribers/${userId} This can not be happening for our users. Any help? Heres where the page says entitlements will automatically be removed once expired: https://docs.revenuecat.com/v3.1/docs/promotionals 

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sundeep
RevenueCat Staff
1 year ago
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BernardoNew Member
asked in General Questions

Missing RENEWAL event in customer history

Hello there,I’ve recently saw something quite odd happening, I’ve checked an user and their subscription was renewing the the future, meaning active subscription, but the customer history’s last event were only BILLING_ERROR. You can see it right below: I’ve managed to find the missing webhook sent by the RENEWAL event, but it is still missing in the customer history. The missing event is right below:What can I do or what can be done to correctly display the events in the customer history?

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tina
RevenueCat Staff
1 year ago
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Francesco LancianaNew Member
asked in General Questions

grace_period_expiration_at_ms doesn't line up with EXPIRATION event date

Hi,We are trying to use revenuecat in order to send an email to our users if they experience a billing problem, letting them know how long they have to fix the issue with their card before the subscription expires.We assumed that we could use `grace_period_expiration_at_ms` however we have found that is doesn’t line up with when the EXPIRATION event is actually delivered. This applies to both Android and iOS subscriptions. The date given by `grace_period_expiration_at_ms` is way off.  Example (Android): grace_period_expiration_at_ms: 1645129097417 → Thursday, 17 February 2022 20:18:17 We are also using Stripe for web subscriptions and for those customers `grace_period_expiration_at_ms` is null. We assume this is because Stripe is using “Smart Retries” where it uses its machine learning algorithms to determine the best time to retry, however this makes it pretty much impossible to tell when the EXPIRATION event will arrive.  We have also looked at `expiration_at_ms` which also doesn’t s

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jazmine
RevenueCat Staff
1 year ago
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RRNMember
asked in General Questions

RevenueCat supports the SKPaymentTransactionObserver method ?

Hi, I want to promote my IAP, does RevenueCat provide a guideline for implementing this app store promotions?  Thanks!!---------------------------App Store PromotionsYou can promote up to 20 in-app purchases, and they’ll appear on your app’s product page and can be shown in search results or be featured by our editorial team. Users can tap an in-app purchase to open your app, where they can buy it. Make sure your app supports the SKPaymentTransactionObserver method to process this transaction. 

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1 year ago
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RichardJNew Member
asked in General Questions

iOS and Android - Separate or combined?

Hello,I just started out using Revenue Cat, and like it very much.So, a basic “best practice” question.I have an app that exist on both iOS and on Android. Right now, in my initial setup, I have combined the products for the different platforms into the same offering, and same entitlement.Is there a risk that by doing this, the apps will get confused when downloading offerings?Or, is it clear-cut behind the scenes, that the iOS app only gets iOS products, and the Android app only gets Android products?Alternatively, is it better to separate out the products into their respective platform (iOS offering/entitlement and Android offering/entitlement)?My question is primarily asked from a technical perspective. But other aspects are of course of interest too.Here are two screenshots of my current setup.One of my two offerings My Entitlement setupThanks,/Richard

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Jens
RevenueCat Staff
1 year ago
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T3SportsNew Member
asked in General Questions

Why the "price" will be null?

Hello. I'm testing in sandbox with AppStore. I was trying to test my some subscription plans yesterday.Almost of all are success.But one of them was failure, because I received a response below.I mean, "type" is "RENEW", but "price" and “price_in_purchased_currency" are null. Today I was re-try to test the same subscription plan.It was success. Which kind of cases, is the price will be null? response: yesterday{  "api_version": "1.0",  "event": {    "aliases": [      “hogehoge"    ],    "app_id": “hogehoge",    "app_user_id": “hogehoge",    "country_code": "JP",    "currency": "USD",    "entitlement_id": null,    "entitlement_ids": [      "Subscriptions"    ],    "environment": "SANDBOX",    "event_timestamp_ms": 1649142391767,    "expiration_at_ms": 1649144185000,    "id": “hogehoge",    "is_family_share": false,    "is_trial_conversion": false,    "offer_code": null,    "original_app_user_id": “hogehoge",    "original_transaction_id": "1000000787260771",    "period_type": "NORMAL", 

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1 year ago
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SriNew Member
asked in General Questions

Revenuecat to sqlite

We have a webhook created in php that does three things when it receives a json notification from the api1. Updates the user expiry date in the sql database2. Inserts the payment information in the database3. Sends payment notification to admin email via Mailjet apiThere is a test environment where we send test json notifications to the server and everything all tasks are successful during tests.The issue is that on live apps on other users phones, these three tasks are successful only during initial purchase by the user, on renewal after a month, only one task is successful: inserting the payment info into the database, the others do not work. So there is a discrepancy in payment information and user expiry date which of course restricts access to services We need someone who knows php, and is familiar with google and appstore subscriptions, these two are actually managed by revenuecat.com

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sharif
RevenueCat Staff
1 year ago
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Walter HolohanDedicated Member
asked in General Questions

How to create subscription discounts for new users in a React Native app?

Hi, We have just recently released a new version of our React Native app to the App Store that allows users to subscribe to a £15.99/month subscription. We have a big affiliate network which we want to tap into to drive sign ups. In order to do this we want to offer discounts to people who sign up using an affiliate discount code. From reading through your documentation on whats possible in Apple and Google we have come up with the following approach. Apple App Store:Create a new subscription group Create 4 new subscription products £15.99/month £15.99/month with Introductory offer of ~30% off for the first 4 months (i.e £10.99/month) £15.99/month with Introductory offer of ~20% off first month (i.e. £12.99/month) £99.99 annual subscription Google Play StoreSimilar to what we have in Apple i.e. creating multiple products that have introductory prices React Native App:A user will have the option to enter a discount code On submit of discount code we will make a API call to our BE tha

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ryan
RevenueCat Staff
1 year ago
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Jon PassNew Member
asked in General Questions

Ability to offer discounted subscriptions (not Google promo codes)

Hi,  I hope you can help, we are about to move to a subscription based model for our App and would like to be able to manage intro offers to our users but we would like these to be dynamic and not require a new build release. We ideally would like to be able to adjust these offers dependent on our partners and so a mix of free intro offers (fine on both android and iOS using Promo Codes) and discounted subscription for a certain period of time.  I know that this is completely manageable of app with iOS promo codes but when we want to offer an introductionary discount rather than a free trial we cannot do this currently with Google codes.  So my thinking was could we add a system box that allows a user to input a code on the paywall and then RevenueCat automatically update to display the Offering that relates to that code?  So for example we Set up a new partnership with ACME Corp and give their users 3 months at 50% rates. We go into the Apple/google store and create a subscription pla

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jazmine
RevenueCat Staff
1 year ago
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Techxonia Inc.New Member
asked in General Questions

Few days trial without credit card

I have created an application that allows users to try the application feature without attaching the credit card details. Is there any way from revenue cat to try the application for free for a few days without attaching a credit card? 

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jazmine
RevenueCat Staff
1 year ago
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LydiaMember
asked in General Questions

Webhook/event for a billing issue being resolved

Hi,We have noticed that there are no webhooks for when a user’s billing issue gets resolved in the app store/play store. This means that currently when we are looking at user events streams we are not actually able to tell if a user still has a subscription or not until we receive either a renewal event or an expiration event. I was wondering if there is something we are missing and if there is some way to know when a billing issue has been successfully resolved.Many thanks,Lydia

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ryan
RevenueCat Staff
1 year ago
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MATTHEW J BARELANew Member
posted in General Questions

Logic and/or workflow of RevenueCat subscription status

Hello all, i am new to the app space. I used a no code app software and I completed my app. The last part is the subscription part. The subscription is for use of the entire app. So here’s where I need help oe guidance:Flow:-User downloads my app in Appstore or Google PlayStore.-They set up an account.-Payment wall opens and they pay.Heres the help that I need to understand: How do I update user info to show they paid so they can have access, and when they cancel, they wont have access? Do i use a webhook to accomplish this?Can anyone explain a webhook and how to use it. I think my understanding of webhooks is my missing link. So right now, i can manually update a user profile and enter “true” for their entitlement. Then I can get a notification showing cancellation, then manually enter a “false.”This is no problem if i have 20-40 subscribers. If I have 1000, then this is a huge problem. Can anyone share any advice or knowledge, thanks.

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1 year ago
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PracticalEndeavorsMember
asked in General Questions

Micro-Management or a valid approach to User Identity

“Identifying Users” is listed as a developer responsibility in https://docs.revenuecat.com/docs/implementation-responsibilitiesUsing apple’s CKContainer CKRecord.Id as and iOS in-app purchase identity seemed like a no-brainer...but is there a "better" method for this. I see there is identy merge behavior in RevenueCat for anonymous user ids, but does this solve the issue on its own?The app I'm developing has zero-need for a user account, other than supporting review guideline [3.1.3(b) Multiplatform Services], the use of the CKRecord.Id seems like it would be a perfect, frictionless way to achieve subscription persistence across devises, since it persists the same value across all of the users devices without bothering the user... except for the quirk - of requiring "iCloud Drive" to be enabled. Which make total sense if you are looking to save documents to iCloud. but..I don’t need that part.This all feels like reinforcement of the notion that using this service in this way should not

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ryan
RevenueCat Staff
1 year ago
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NickNew Member
asked in General Questions

Need Apple ID Password every time I try and subscribe

Hey! I am being asked to put in my apple ID password every time I try and subscribe. For nearly every other app I use this is done automatically.  Can someone please point my in the right direction. Thanks

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1 year ago
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Shaista AbbasiNew Member
asked in General Questions

When two users have the same app id.

Context:We have two different environments/backends for our appTest BE Production BETheoretically it is possible to have the same app id of users created on test vs user created on prod BE, as they are separate backends. FYI: For test env users, we use the RCat sandbox for subscriptions.Scenario:User A is a test BE user (app id: 123), has an active subscription on RCat sandbox. This can be seen on the RCat user profile by enabling the sandbox toggle. User B is created on production BE, with the same app id (app id: 123), and does NOT has any active subscription. Question:Q1: Will these two users have the same user profile on RCat (allowing to switch between them through the sandbox toggle on top), or will they both have different profiles?Q2: Will User B be able to access the sandbox subscription from user A in any way? This user is not a licensed tester. 

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sundeep
RevenueCat Staff
1 year ago
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KimMember
asked in General Questions

Way to bulk apply RevCat entitlements?

Hi allLooking at potentially doing a campaign where group of users get X days free access to app. Many of these are previous subscribers or trials that no longer have an active subscription. I know on the customer level we can manually apply a single entitlement. Is there a way in the RevCat console to do this in bulk? e.g. all customers in a list (from RevCat customer list) get an entitlement applied? Thanks 

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1 year ago
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Walter HolohanDedicated Member
asked in General Questions

Introductory offers on Apple when doing crossgrades?

Hi, We have a scenario where a user wants to do a crossgrade within the same subscription group. i.e. move from a monthly to annual subscription. However at the moment we have an introductory offer on our annual subscription where a user pays £79.99 for the first year which run until this Saturday (26th March). I have a few questions: If a user initiates a crossgrade today (i.e. going to the managementUrl in Apple App Store and subscribing to the annual subscription) will the introductory offer work for them? From reading your blog online it says that they wont be charged for the crossgrade until their month is finished. However at this point the introductory offer will not be live anymore. So seen as they initiated the crossgrade today will they still get the introductory offer price? Can a user avail of an introductory offer if they crossgrade to a new product within the same subscription group? From reading online it seems they will only be eligible for an intro offer if they haven'

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1 year ago
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Peter RuleDedicated Member
asked in General Questions

test subscriptions always cancelled

HiMy testing with Play Store sandbox always cancels due to a billing error.  Sometimes at the first renewal and other times after 2 or 3.Is this intended behaviour?I see that other users are seeing this issue but with no resolution from RevenueCat. Had their subscription of  remove_ads_monthly cancelled due to a billing errorView detailStarted a subscription of  remove_ads_monthly for GBP 0.492022-03-19 1:48 PMLast opened the appIn the last dayHad their subscription of  remove_ads_monthly cancelled due to a billing error2022-03-16 11:12 AMRenewed their subscription of  remove_ads_monthly for GBP 0.492022-03-16 10:44 AMStarted a subscription of  remove_ads_monthly for GBP 0.492022-03-16 10:37 AMCreated a new alias $xxxxxxxxxxxxxxxxx2022-03-16 10:37 AM

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sundeep
RevenueCat Staff
1 year ago
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PracticalEndeavorsMember
asked in General Questions

Can an iOS purchase failure be forced in order to test error handling?

I have an AppStore Connect “Sandbox Test User” account with “INTERRUPTED PURCHASES” enabled; This user is signed into the simulator’s iCloud account (I’m using XCode StoreKit file), however the purchase is still successfully being processed. This project is using the RevenueCat 4.0.0 swift package for integration.Does RevenueCat offer its own method to manufacture/force a failed purchase? Is there something else that must be done to flex error handling code? I plan to attempt the same as above on a physical device as soon as I regain access to my test device… but is that mandatory for purchase interruption to work?

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1 year ago
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KristaNew Member
asked in General Questions

Are refunds excluded from active subscription data?

I’d like to get a better understanding of how refunds are treated with respect to the active subscription data. If someone refunds their subscription, I understand that they are excluded from the revenue data, but are they also excluded from the active/expired subscription charts?Thanks! 

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tina
RevenueCat Staff
1 year ago
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Jan StehlikHelper
asked in General Questions

Family subscription does not update CustomerInfo

My iOS SwiftUI app has 2 subscription options: Individual and Family. The level of access is the same, the only difference is that Family enables family sharing.Because the package length cannot be the same for multiple packages, I worked around it by having the Individual subscription on a RC standard Annual length, and Family subscription on a custom length (for more on that, see my other post).Everything seemed to work fine, but recently (RC update?) I started having the following problem with the Family subscription.When a user purchases a subscription, I expect the following subscriptionActive value to update, as per RC documentation and sample apps:class UserViewModel: NSObject, ObservableObject {   static let shared = UserViewModel()  @Published var subscriptionActive: Bool = false  @Published var customerInfo: CustomerInfo? {      didSet {        subscriptionActive = customerInfo?.entitlements[Constants.entitlementID]?.isActive == true      }  }I could just check if subscriptio

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J
1 year ago
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philcMember
asked in General Questions

Why does Play Store subscription price differ between devices? (internal testing)

I’m finding that different devices show my subscription price differently - some with sales tax included and some without. This is with internal testing. The displayed value is taken from product.price_string.The full story: I had set my app’s Play Store in-app subscription price to the same as I had on App Store (3.49 GBP) and it showed up with that value on my phone using the same Google account that’s associated with my developer account. Then I tried it on another phone using a different (licensed tester) account and it showed 4.19 GBP (it added the UK sales tax). So I dropped my price to 2.90 GBP so that it would add the 20% sales tax and be displayed at 3.48 GBP. Afterwards the second phone showed 3.49 GBP (not quite the 3.48 GBP I expected) and my phone showed 2.90 GBP which I kind of expected because at that point I was guessing my account is treated differently. But then a friend tried another phone (different account but also a licensed tester) and it showed the lower 2.90 GB

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1 year ago
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Shunsuke HiratsukaNew Member
asked in General Questions

offerings are empty

HI. i am making a new application which uses in_app_purchase for iOS.it’s still under development.it uses revenuecat.But it has a problem. when offer offerings,it receives empty at offerings and product it said message ```2021-12-14 00:07:14.629598+0900 Runner[19365:4255891] [Purchases] - INFO: Ensure your products are correctly configured in App Store Connect2021-12-14 00:07:14.629628+0900 Runner[19365:4255891] [Purchases] - INFO: See https://www.revenuecat.com/2018/10/11/configuring-in-app-products-is-hard2021-12-14 00:07:14.629687+0900 Runner[19365:4255891] [Purchases] - INFO: Could not find SKProduct for (    "inner_repair_subscription202201",    "inner_repair_subscription202201")``` by the way i have been developing it by flutter. i guess reason is that paid app settings is not completed yet.is that true? 

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1 year ago
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Andrey DimitrovNew Member
asked in General Questions

Transactions fail with "billing issue"

Hello, I have RevenueCat integrated with one of my apps and I loved it so far, but recently I’ve noticed that some of my transactions fail with “billing issue” for example last week I’ve had 4 in a row free trial conversions to paid users fail with a billing issue which seems too odd to be coincidence 1 of the transactions first failed with billing issue then 24h later appeared as “converted from the free trial”The api version the app uses is: 3.11.1Users with billing issue are using IOS 14 and 15 and located in US and AustraliaSo are there some logs that I can check to see what was the reason for the failed transactions or can someone from RevenueCat check that for me? Thank you!  

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K
1 year ago
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CDThumbNew Member
asked in General Questions

Does RevenueCat support apple app store notification v2?

Apple recently enabled v2 of their app store notification system that passes the data differently, does RevenueCat support using this version?

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sundeep
RevenueCat Staff
1 year ago

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