After Deleting a Transaction from StoreKit, why does RevenueCat still think the Transaction Exists?

According to this answer by @jazmine, Data can take up to an hour to be viewable in Customer Lists.

I’m not sure why, but it took way longer than a hour for the transaction to show up in my Customer list. I just checked and the transaction is now there.

I haven't had a chance to delete the customer and check what happens on the iOS side. I’m assuming once I delete the customer from the RevenueCat console, my question should be resolved.

Btw, I can now interact with the Sandbox data check box at the top of the page.

Hey @lance-samaria ,

1- Using the fetchCustomerInfo() code, why does info.entitlements.all["myRevenueCatEntitlementID"]?.isActive still think there is an active subscription?

This returns true if we are seeing an active entitlement. I noticed that you are calling .all which might change what you are looking for here. I recommend using the following code to make sure that only the entitlement you are checking is the value that you are going for. 

1if customerInfo.entitlements["myRevenueCatEntitlementID"]?.isActive == true {  // user has access to "your_entitlement_id"                }

2- If there aren't any customers in the RevenueCat console, why does it think that there are, or better yet, why does it think this particular app has an active Subscription?

This likely has to do with how we cache lists. In Customer Lists, the data will always cache and refresh every two hours. So you might have been seeing the old cache before the list was updated which was causing it to look like there was never a customer. 

3- If there aren't any customers, how does it associate this app with the initial subscription that I made, which is no longer valid?

This might also be due to the cache, the result that you get from the SDK when calling getCustomerInfo is more up-to-date, so when testing I would go by what the SDK is reporting before looking at your customer list because the dashboard metrics are cached. 

More information on how we cache can be found here: https://www.revenuecat.com/docs/caching#dashboard

@Michael Fogel thanks for the very informative answer!!! Cheers!!! :-)

@Michael Fogel I just though about something you said

In Customer Lists, the data will always cache and refresh every two hours. So you might have been seeing the old cache before the list was updated which was causing it to look like there was never a customer. 

Maybe I’m misunderstanding the 2 cache. Does this 2 hour delay apply for first time purchases and/or cancelled purchases in actual production? For example a user makes their first purchase, updates a previously cancelled purchase, or cancels a currently active purchase, wouldn’t everything in the parse function be nil (first ever purchase) or have stale info (updating/cancelling) because of the 2 hour cache refresh? On a side note I hooked up AppStore and PlayStore Notifications with RevCat.

1Purchases.shared.purchase(package: aPackage) { (transaction, customerInfo, error, userCancelled) in

    guard let entitlementsInfo = customerInfo?.entitlements["myRevenueCatEntitlementID"] else { return }

         parse(entitlementsInfo)

} )

1fun parse(entitlementsInfo: EntitlementInfo) {

1    if entitlementsInfo.isActive == false { return }    let originalPurchaseDate = entitlementsInfo.originalPurchaseDate

1    let latestPurchaseDate = entitlementsInfo.latestPurchaseDate

1    let expirationDate = entitlementsInfo.expirationDate    let unsubscribedDate = entitlementsInfo.unsubscribeDetectedAt    let currentDate = Date()

    // check the above constants against currentDate ...

}

Hey @lance-samaria 

The Cache issue mainly applies to the metrics seen on the dashboard. The purchase will go through the SDK as soon as it is triggered, you just might not be able to see it on the dashboard initially. 

I’m running into the same issue. I delete the transaction from storekit in xcode, and the transaction was deleted (I can resubscribe to it), but the SDK still keeps telling me that I am entitled even though I am not. For some reason it does not realize that the transaction was refunded or deleted. Any ideas?

@gshenar-75dd34 You should post your code.

Quick question, are you using .all as in all["myRevenueCatEntitlementID"]?.isActive? I posted this question some time ago but from what I remember @Michael Fogel answer is what helped me:

“I noticed that you are calling .all which might change what you are looking for here. I recommend using the following code to make sure that only the entitlement you are checking is the value that you are going for.”

1if customerInfo.entitlements["myRevenueCatEntitlementID"]?.isActive == true {  // user has access to "your_entitlement_id"                }

My entitlements object doesn’t have the entitlement directly on it. It has two subobjects `all` and `active`

After I buy the `addCustomerInfoUpdateListener` gets triggered and the entitlements get updated to look like this:

1 "entitlements": {    "active": {      "Pro Access Individual": "[Object]"    },    "all": {      "Pro Access Individual": "[Object]"    }  }

After I delete the transaction, or refund it, no listeners are called, and even though the transaction no longer exists, and the device knows this (I can buy again), RevenueCat still shows that I am entitled to the product

@gshenar-75dd34 I had another issue that I ran into here. I got very good help from RevenueCat. What I found out was I needed to setup my files along these lines:

Step 1.

Purchases.configure(withAPIKey: yourRevenueCatAPIKey, appUserID: userId) // this goes 1st. You can also use RevenueCat’s ‘async-await’ if you prefer.

Purchases.logLevel = .debug // this goes 2nd

Purchases.shared.delegate = self // assuming you’re using this, this goes 3rd

Step 2.

You definitely need to call Purchases.logLevel = .debug because it will print out the RevenueCat log files. Once you make your RevenueCat calls, you need to look at all of the debug files. Make sure that Purchases.configure isn't getting called twice. If does you’ll see it in the logs and that can cause an issue. That’s what was causing my other issue. The log file was:

ℹ️ Purchases instance already set. Did you mean to configure two Purchases objects? // THIS IS NOT GOOD

Step 3.

After you set it up like above and you are 100% sure that Purchases.configure isn't getting called more than once, you need to start fresh. What I did was (1) use a real device, (2) used a different device from the one that was causing the issues, (3) freshly installed a new version of the app, (4) created a brand new Sandbox-Test-ID in AppStore Connect, (5) on that new device with the fresh install and the new sandbox-test-id, make a purchase, and read the log files.

As for your code above, I could be wrong but you're still calling all:

"all": { <--- this is still .all

    "Pro Access Individual": "[Object]"    

}

If you read the accepted answer above from @Michael Fogel he said don’t use .all

@gshenar-75dd34 are you using iOS or Android? It looks like iOS. To get an individual entitlement read my answer here: