Skip to main content
Solved

"View sandbox data" toggle is disabled

  • 21 September 2021
  • 9 replies
  • 1118 views

Forum|alt.badge.img+3
  • Dedicated Member
  • 22 replies

I just made my first iOS sandbox purchase using the RevenueCat Flutter SDK. Then I went to my dashboard and could not find the fake purchase. I looked at the docs and it claims I need to toggle my view sandbox data ON. The issue is that this toggle is disabled. When I hover I get the “not-allowed” cursor. Why would this toggle ever be disabled? 

Best answer by jazmine

Hey @Tony ,

 

Thank you for providing that screenshot of your customer lists page.Yes this is one of the pages that would have the view sandbox data toggle disabled. The default lists on the left hand side bar are where you can view sandbox data. Here is our documentation on customer lists: https://docs.revenuecat.com/docs/customer-lists

Edit:
Data can take up to an hour to be viewable in Customer Lists, so it’s best to view a customer’s history page directly if you need to see their latest events immediately: https://docs.revenuecat.com/docs/customers

View original
Did this post help you find an answer to your question?

9 replies

jazmine
Forum|alt.badge.img+7
  • Dedicated Contributor
  • 122 replies
  • September 21, 2021

Hey @Tony :wave: ,

Where are you trying to view sandbox data? The toggle for view sandbox data is available for your transactions page and overview page. Outside of that there isn’t an area to view sandbox data. 

 


Forum|alt.badge.img+3
  • Author
  • Dedicated Member
  • 22 replies
  • September 21, 2021

Customers page, sandbox list. No sandbox data allowed in the sandbox list?


jazmine
Forum|alt.badge.img+7
  • Dedicated Contributor
  • 122 replies
  • September 21, 2021

Hey @Tony ,

Yes I forgot to include your customer pages and your activity page. Customer pages will have the view sandbox data enabled. Is this where you are not being able to view sandbox data? Can you send a screenshot of where you are seeing this toggle disabled? 


Forum|alt.badge.img+3
  • Author
  • Dedicated Member
  • 22 replies
  • September 22, 2021

Yep. Here ya go!


jazmine
Forum|alt.badge.img+7
  • Dedicated Contributor
  • 122 replies
  • Answer
  • September 22, 2021

Hey @Tony ,

 

Thank you for providing that screenshot of your customer lists page.Yes this is one of the pages that would have the view sandbox data toggle disabled. The default lists on the left hand side bar are where you can view sandbox data. Here is our documentation on customer lists: https://docs.revenuecat.com/docs/customer-lists

Edit:
Data can take up to an hour to be viewable in Customer Lists, so it’s best to view a customer’s history page directly if you need to see their latest events immediately: https://docs.revenuecat.com/docs/customers


Forum|alt.badge.img+3
  • Author
  • Dedicated Member
  • 22 replies
  • September 29, 2021

@jazmine Strange! I wasn’t seeing sandbox data in that list. Is there a massive delay from the time I purchase to the time it shows up in the revenuecat dashboard?


Forum|alt.badge.img+7

@jazmine 

Same Problem. I think that it is strange, too me ( @Tony  ). Sandbox data in consumer list page should be shown receipt info for fast development. Thanks. 


Forum|alt.badge.img+5
  • Dedicated Member
  • 15 replies
  • December 22, 2021

I found that logging out and back in re-enables the "View sandbox data" toggle, but once I turn it on and then switch to ‘Customers’, it gets disabled again. 


Forum|alt.badge.img+1
  • New Member
  • 1 reply
  • September 29, 2024

I have the same problem, anyone knows how to fix this?


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings