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[iOS] getOfferings() fails with The request timed out (NSURLErrorDomain -1001)

  • May 30, 2025
  • 1 reply
  • 24 views

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Hi RevenueCat team,

Some of our iOS users are encountering the following error when calling Purchases.getOfferings():

PlatformException: PlatformException(10, A network error has occurred. The request timed out., {readable_error_code: NETWORK_ERROR, message: A network error has occurred. The request timed out., code: 10, underlyingErrorMessage: The request timed out., storeError: {message: The request timed out., code: -1001, domain: NSURLErrorDomain}, readableErrorCode: NETWORK_ERROR}, null) #0 StandardMethodCodec.decodeEnvelope (package:flutter/src/services/message_codecs.dart:648) #1 MethodChannel._invokeMethod (package:flutter/src/services/platform_channel.dart:334) File "<asynchronous suspension>" #3 Purchases.getOfferings (package:purchases_flutter/purchases_flutter.dart:264) File "<asynchronous suspension>"

This happens intermittently on iOS devices, even when the internet connection appears to be stable. The error seems to originate from the underlying NSURLErrorDomain with code -1001 (timeout).

This is blocking access to offerings and disrupting the purchase flow. We need your help in identifying the cause and fixing this as soon as possible.

Thanks.

This post has been closed for comments

1 reply

MarcosC
RevenueCat Staff
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  • RevenueCat Staff
  • 179 replies
  • May 30, 2025

I’ll share the same answer as in the previous 3 posts

 

Hi oomkoding,

Thanks for reaching out and for sharing this and the other detailed posts in the community.

We also noticed that you've opened a support ticket referencing this issue — thank you for that.

In the meantime, you may find this article helpful, as it outlines the most common reasons why offerings might be empty:
👉 https://community.revenuecat.com/sdks-51/why-are-offerings-or-products-empty-124 

To properly investigate and provide the best assistance possible, our support team has requested some additional information in the ticket. If you could follow up there with those details, we'll be able to proceed more efficiently.

We appreciate your time and patience, and thank you again for reporting these issues.

Best regards,


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