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Third-Party Integrations

Get help with webhooks, third-party integrations, and attribution providers.

  • 319 Posts
  • 791 Replies
319 Posts
P
Pierre-ElieNew Member
asked in Third-Party Integrations
Event not sent to amplitude.

Hey RevenueCat team,I’m reaching out to you because we currently have an issue with an amplitude events on our android project.We have set up an event that should be sent when a user starts a trial; unfortunately, it is not sent anymore on amplitude for a couple of weeks, where we have the correct data in our revenue cat dashboard. Could you help us figuring what’s wrong?Thanks a lot 🙏

3
P
2 years ago
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StretchYoNew Member
asked in Third-Party Integrations
Unable to test Webhooks

Hi there,I was testing webhooks for an endpoint, which I created on my server. But when I am testing the Webhooks at that time I am having a problem. When press the test button, I get this message - "It wasn't possible to connect, are you sure the URL is correct?"Webhook Endpoint - "https://goit.softuvo.click/users/revenue-cat/webhook-test/"I have done some R&D, it seems there maybe some problem in certificate.Following are the details of certificate I am using at server side:Common Name (CN) - R3Organisation (O) - Let's Encrypt  

1
kaitlin
RevenueCat Staff
1 year ago
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George LeidigMember
asked in Third-Party Integrations
GCP ETL New and Updated Transactions

Hello, I’m using the GCP ETL integration to export my transactions.I botched the initial setup, and so deleted it and set up a new version. On this version, I had the “Receive new and updated transactions only” box checked.Unfortunately it is only exporting the new and updated transactions, without providing me with that initial full set, as per the docs - “The first delivery will always be a full export even if this option is selected.”. Presumably this is because I have previously used the integration, despite having deleted it and re-installed. Is there a way of setting it up from scratch, with ‘new and updated transactions only’, and still getting that initial full data set exported? Many thanks. George   

2
G
2 years ago
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predragNew Member
asked in Third-Party Integrations
Stripe Unattached products

In our app, we have 3 different subscriptions (entitlements) that users can purchase. On Android and iOS side everything works fine as expected. But, in web, when user subscribes through stripe checkout session, when we post the subscription id to RC server successfully, the subscription does show up with appropriate (stripe) product.But, for some reason the entitlement the product belongs to is not attached with the customer’s subscription.  We do provide the accurate `app_user_id` and `fetch_token` (stripe subscription id) on the receipt.Our app uses the customer’s entitlement to unlock the level of feature. So, if there’s no entitlement attached to their purchase, the app can’t allow user to access the paid feature.

1
wes_clark
RevenueCat Staff
3 months ago
R
resellologyHelper
asked in Third-Party Integrations
Firebase implementation, ERROR Cannot read property 'includes' of undefined

Hello, Im am going through the firebase docs for the implementation and I am on the final stage, where I check the entitlements via the firebase claims with the code belowgetAuth().currentUser.getIdTokenResult() .then((idTokenResult) => { // Confirm the user has a premium entitlement. if (!!idTokenResult.claims.activeEntitlements.includes("premium")) { // Show premium UI. showPremiumUI(); } else { // Show regular user UI. showFreeUI(); } }) .catch((error) => { console.log(error); });When I go to check the active entitlements with the code like so console.log(idTokenResult.claims.activeEntitlements) it returns undefined and when I check the returned object of just console.log(idTokenResult.claims) activeEntitlements doesn’t exist. Also I enabled claims in the firebase setupWhat can possibly be the fix for this? Thanks 

1
cody
RevenueCat Staff
1 year ago
N
nik3shNew Member
asked in Third-Party Integrations
Renewals not not showing active in dashboard checkbox

Hello , I renectly started using revenuecat and its working perfectly fine that is what we saw in the trials . But recently we got one subscription and the checkbox under renewal is not active . I thought it might get active after the subscription renewed . But then the subscription did not get renewed . Now i do not know whether user cancelled it or there was some setup issues . Can anyone tell me whether the checkbox becomes active when the user subscribes stating that it will be renewed monthly . Or do i need to check anything specific when doing revenuecat setup that i am doing wrong . Happens for both iOS and Android

2
N
2 years ago
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LydiaActive Member
asked in Third-Party Integrations
User ID or IDFA for Branch attribution

Hi there,I am looking at the Branch/RevenueCat integration and I am curious about why device identifiers such as IDFA are required. Can RevenueCat events not be attributed to a Branch campaign via the user ID? (as long as Branch and Purchases ids match).FYI we are only interested in seeing the attributed RC events in Branch, we don’t need RC to know about our campaigns. (If this changes anything 😄) Many thanks,Lydia  

1
wes_clark
RevenueCat Staff
7 months ago
C
canNew Member
asked in Third-Party Integrations
Handling Subscription Refund

I want to refund the prorated amount to customer on subscription cancellation but I am using stripe customer portal for cancellation handling and it only gives option to add credit balance to customer for prorated amount. How can I handle refunds when this scenario happens?Thanks a lot!

1
kaitlin
RevenueCat Staff
1 year ago
A
AntonNew Member
asked in Third-Party Integrations
Is it possible to have an Iterable integration with revenuecat so that we can send the trial_started_event and trial_converted_event to Iterable?

In the list of possible integrations I see Braze but not Iterable. What is currently the best way to send Revenuecat events to Iterable?

1
jazmine
RevenueCat Staff
3 years ago
foca
focaNew Member
asked in Third-Party Integrations
Why is webhook aliases array null?

From the documentation of common fields sent in Webhook payloads, we get that the aliases key should a) always be an Array of Strings, and b) include all IDs associated with the user, including their “main” user ID.All app user ids ever used by the subscriber.  However, we’re getting some events that send “aliases”: null in the payload, which is causing some errors on our end.Can we get some clarity on this? Is null an expected value? If so, can you update the documentation please? And if it’s not an expected value, can you help us understand why we’re getting null?

1
foca
3 years ago
M
Michael JajouNew Member
asked in Third-Party Integrations
Transfer Events Not called when transferring from anonymous user id

Scenario:User installs application User makes a purchase User creates an account, logs in, and then calls identify on RevenueCat User restores purchases to transfer purchases to newly created accountExpect Series of Webhook EventsINITIAL_PURCHASE event is sent to webhook upon completing step 2. TRANSFER event is sent to webhook upon completing step 4. Actual Series of Webhook EventsINITIAL_PURCHASE event is sent to webhook upon completing step 2.Use Case: Given that a user can make a subscription before creating an account, we rely on the RevenueCat webhook to give us a Transfer event when a user restores purchases after creating their account. This allows us to use our server to update the user in our database with the current product they are subscribed to. 

1
Ryan Glanz
RevenueCat Staff
1 year ago
lewis42
lewis42Helper
asked in Third-Party Integrations
Reconciling Amplitude Data

I’ve been using the Amplitude integration to help understand my customers better, but I can’t make the data there reconcile with RC. Because I’m focussing on converting users, for the purposes of this question I’m only interested in new subscribers and one time purchases.Here’s the revenue chart in RC for last week:https://cln.sh/MN7GLCIf I extract what I think is the same data from Amplitude here’s what I get:https://cln.sh/4fb2dLThe timezone on my amplitude project is set to UTC, which I understand is the same as RC (I’m in the UK anyway so UTC is good for me :)  Is there something else I missed? The Amplitude numbers are always lower by varying amounts, this makes it hard for me to be confident doing experiments, especially with pricing. 

2
lewis42
2 years ago
A
Alexandre DERRIENNew Member
asked in Third-Party Integrations
Stripe subscription renewal not synced

Hello, My Stripe account is associated to RevenueCat.I have 3 yearly subscriptions in Stripe and the renewals are not automatically sent to RevenenueCat.1 year ago I have tested renewal process with daily subscriptions and it was working fine. Thanks in advance for your help.Alexandre

2
A
2 years ago
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Oleg NaumenkoNew Member
asked in Third-Party Integrations
How to map UTM parameters?

How to map UTM parameters?utm_campaign → $campaignutm_source → $mediaSourceutm_medium → ???utm_term → $keyword 

1
Y
1 year ago
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gonrivasHelper
asked in Third-Party Integrations
Hide footerPaywall after buy ...

Hi I have a custom paywall in swiftUI with .paywallFooter() modifier. every screen check if the user is premium by a task: .task { do { let customerInfo = try await Purchases.shared.customerInfo() isPremium = customerInfo.entitlements["Premium"]?.isActive == true } catch { print(error.localizedDescription) } }everything works fine, boughts, restore… but after you buy the paywall didn't disappear… if I change of tab and come back yes, paywallFooter is not there…My footer paywall is implemented something like this:  VStack{ if isPremium{ } else { // more Code Rectangle() // ... Code... .paywallFooter() }}maybe it is not correct...thanks!

1
Michael Fogel
RevenueCat Staff
8 months ago
M
MatthewHelper
asked in Third-Party Integrations
Strategy for protecting API keys, like for ChatGPT or another service, using RevenueCat

If I have an app and I want to use ChatGPT, I know not to put the API key hardcoded in the app. So I put it on my own server. What is the strategy for making sure only allowed users can access my app?For instance, if in my app I require that the user have a subscription to access ChatGPT’s OpenAI endpoint, could I send the anonymous ID to my server, verify that the user is subscribed, and then perform the OpenAI endpoint relay?Or should I be doing some additional signing in, like with Sign in with Apple?Thanks!

1
cody
RevenueCat Staff
1 year ago
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David EHelper
asked in Third-Party Integrations
Why is RevenueCat not sending any attributes to Intercom?

Hi team,We’ve spent the past few days setting up Intercom, only to connect with RevenueCat and find that no customer attributes (particularly email address) is being sent to Intercom.This issue is definitely on RevenuCat’s end, as the email attribute is listed on each revenuecat customer page, it is just not being included in the outgoing request.Can anyone shed some light on what is happening here?  

2
D
1 year ago
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Ahmed AfifyNew Member
asked in Third-Party Integrations
My subscriptions in Stripe do not appear on the RC dashboard with webhook setup

HiI have set up the stripe webhook using the docs and have tried to add test subscriptions on Stripe manually and using Stripe Checkout. The Stripe webhook page shows me that the events did go through as shown here: but on Revenue Cat my dashboard is still empty completely. I am not sure where the issue is and would appreciate any help!

1
Jacob Eiting
RevenueCat Staff
2 years ago
K
Khalid fawalHelper
asked in Third-Party Integrations
{ code: 7117, message: 'Page not found.' } /subscribers/app_user_id/entitlements/entitlement_identifier/revoke

Getting { code: 7117, message: 'Page not found.' } when using https://api.revenuecat.com/v1/subscribers/app_user_id/entitlements/entitlement_identifier/revokeapi I am passing app user id and entitlement identifier works with the promotional but not revoke Also why does the entitlement do not expire when stripe subscription gets canceled. been trying to cancel / remove the subscription from the rev cat user.  

1
K
2 years ago
D
DanHelper
asked in Third-Party Integrations
OneSignal Integration Missing 'active_subscription' Tag

I added the OneSignal integration. All but one of the tags are coming through reliably. The ‘active_subscription’ tag (which for some reason was initially blank and I later filled in on the integration page with its default value of ‘active_subscription’) is present in some integration events, but not for others. I seem to get a `true` value for `TRIAL_STARTED` events, and a `false` value for `EXPIRATION` events. But nothing for example for `CANCELLATION`. Can someone clarify the intended behaviour here?

1
D
2 years ago
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bartlomiej_swierddNew Member
asked in Third-Party Integrations
RENEWAL event has wrong purchased_at_ms time

Hey!I’ve encountered really strange issue. As I was analysing data received from RevenueCat webhooks, I saw that time of `purchased_at_ms` was moved by 8 hours comparing to what it should actually be. I’m still analysing the data but for now I see a clear dependency between events and the issue.When we received the BILLING_ISSUE event and then the CANCELLATION event, the RENEWAL event that came after that had a proper time (the purchased_at time was a few seconds or a few minutes before we received the event). When we don’t receive any of these events, the purchase_at_ms time is 8 hours ahead of time we received the RENEWAL event. Also, when I purchased from sandbox account, I received a proper purchased_at_ms time...The data I’ve analysed so far contain only users that use iOS.Have you seen similar issue?I’ve checked a lot of users’ data and I don’t see any other dependencies...

1
ryan
RevenueCat Staff
2 years ago
A
amsdamsgramDedicated Member
asked in Third-Party Integrations
Send product it to Adjust

Hi, We would like to know in Adjust which subscription the user has taken from the moment it starts a trial period. For now, we can try to guess it once the user has converted based on the revenue associated but it is not precise and if the user doesn’t convert, we have no way to know which subscription it was.Is there a way to identify the subscription clearly with every RC event sent to Adjust? Thank you for your help.

2
A
2 years ago
L
louis-sankey-02fdccNew Member
asked in Third-Party Integrations
Having trouble with Apple Server Notification Forwarding

Hello, I am trying to setup Apple Server Notification Forwarding. I can verify that I am getting a notification forwarded to my api route, but I am having trouble parsing the response. When I try to verify the signedPayload against the in-app-purhcase-key I always get the JONSWebTokenError.The I am using the same .p8 key that I uploaded to revenue cat. Any suggestions?  export default async function handler( req: NextApiRequest, res: NextApiResponse) { const signedPayload = req.body.signedPayload console.log('the signed payload', req.body.signedPayload) if (!signedPayload) { return res .status(400) .json({ error: 'Signed payload not found in request body' }) } // Verify and decode the signed payload using your App Store public key // const publicKey = // '-----BEGIN PRIVATE KEY----- *** my key ***-----END PRIVATE KEY-----` console.log('private key', privateKey) let decodedPayload try { decodedPayload = jwt.verify(signedPayload, privateKey) } catch (error)

1
wes_clark
RevenueCat Staff
4 months ago
T
tom-mffyNew Member
asked in Third-Party Integrations
What is the order of the transferred_from array in the webhook payload

Hi,We are implementing webhooks and would like to know if there is a specific order the id’s come back in the `transferred_from` and `transferred_to` arrays. During our testing, they seem to be a little inconsistent *Update*I should probably clarify that I am referring to the transfer webhook jic someone is reading this, down the line and it isn’t clear.

3
R
28 days ago
I
IanSNew Member
asked in Third-Party Integrations
RevenueCat to Adjust when using Segment wrapper

Hello,We implemented Adjust using the Segment Wrapper (not the Adjust SDK), and when we connect RevenueCat to Adjust no events fire. This is because we are not setting the $AdjustID in the app. Is there a way to set this without using the Adjust SDK? Can we send it from segment to Revenuecat? Any help is sincerely appreciated.

1
ryan
RevenueCat Staff
2 years ago

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