Third-Party Integrations

Get help with webhooks, third-party integrations, and attribution providers.

  • 229 Posts
  • 590 Replies

229 Posts

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Alexandre DERRIENNew Member
asked in Third-Party Integrations

Stripe subscription renewal not synced

Hello, My Stripe account is associated to RevenueCat.I have 3 yearly subscriptions in Stripe and the renewals are not automatically sent to RevenenueCat.1 year ago I have tested renewal process with daily subscriptions and it was working fine. Thanks in advance for your help.Alexandre

2
A
1 year ago
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Linh CaoHelper
asked in Third-Party Integrations

Subscription events not send to CleverTap

I have integrated CleverTap and set the Account ID And Passcode correctly but when I checked so all subscription events are in retrying status or fail. I have sent the events by https://api.clevertap.com/1/upload and all sent success. How can I resolve this case?

12
S
1 year ago
tobysola1
tobysola1Member
asked in Third-Party Integrations

Do refunds get sent to AppsFlyer?

Hi,  We’re setting up the RevenueCat > AppsFlyer integration. This allows RevenueCat to send subscription-related events to AppsFlyer, so we can tell which advertising campaigns are performing the best. Most importantly, RC will send proceeds data to AF, so we can tell how much money is coming from each campaign.  Here’s my question: What happens if a user gets refunded on each of our platforms (Apple, Google, Stripe). Does RC pick up on the refund? Does RC send the refund to AF, so AF’s proceeds reporting is accurate?  Thanks,  Toby 

2
tobysola1
1 year ago
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ShubhankNew Member
asked in Third-Party Integrations

Adjust SDK - React native integration

Hi everyone,I have integrated Adjust in our application and i see the integration of Adjust with RevenueCat. However the docs point me to Native iOS/Android implementation where the Adjust config isn’t available. Can anyone help around this - how do i set adjust delegate in Appdelegate if the initialisation is being done through React native.https://docs.revenuecat.com/docs/adjust

3
S
1 year ago
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Lewis DackamNew Member
asked in Third-Party Integrations

Stripe => Revcat => Appsflyer integration

We connected stripe to revcat. This allows us to let users subscribe on our own website, and automatically unlock access to the same subscription. We send all our paywall events (Initial Purchase Event, Trial started Event, Trial Converted Event, etc) to Appsflyer; however we would like confirmation that the same paywall events coming from stripe are also making their way to Appsflyer. Can you confirm that it is being taken care of in your implementaion?Also, what attributes can we use to distinguish paywall events that are strictly from the mobile app (revenue cat) versus the ones that are go through stripe? -- 

2
B
4 months ago
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Kitty LouieHelper
asked in Third-Party Integrations

Segment Source to Use for RevenueCat Project

Hi,We currently integrated our apps (iOS, Android & Web) to one RevenueCat project.  We would like to integrate Segment to retrieve the events from the RevenueCat project which Segment source should we select?TIA  

1
K
1 year ago
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Dan TamasMember
asked in Third-Party Integrations

Sometimes events are not sent to Adjust

Hello,I seems that sometimes RC doesn’t seem to send the data for events to Adjust, even if the AdjustId is set.We discovered some discrepancies between our analytics and some of our users don’t have the AdjustId set (might be on our side), but then we have this case where it is set and still RC didn’t send it.Could somebody from the team help and  have a deeper look at it? Thank you.    

2
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1 year ago
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TJ LeeNew Member
asked in Third-Party Integrations

Now I've integrated Revenuecat with Amplitude. And It works fine. But what about the historical data?

Now I've integrated Revenuecat with Amplitude. And It works fine. But what about the historical data?Is there any way to move historical data into amplitude too?

1
sharif
RevenueCat Staff
1 year ago
A
AdamCNew Member
asked in Third-Party Integrations

RevenueCat Amplitude integration for existing project with different user IDs

Hi all,I have a mobile app in the App Store, that has its own RevenueCat Project and Amplitude Project.I am currenlty in the Starter Plan, but I am thinking about upgrading my account to the Pro Plan to be able to integrate the RevenueCat in-app subscription events into my Amplitude Project.I have the following problem: I use the default ReveneuCat anonymous user ids in my RevenueCat project and in my Ampltiude project I use the RevenueCat anonymous user ids but I remove the “$RCAnonymousID” prefix. Based on your docs (https://docs.revenuecat.com/docs/amplitude) I must use the exact same ID for the amplitude project as well. This is the point where removing the prefix earlier bites back. As the event sent from RevenueCat will contain the prefixed id, but such an Id will not exist in my Amplitude project.I can fix the issue for all future users by setting the exact same RevenueCat anonymous user id for the Amplitude user. But what will happen to my old user? What will be the result of t

1
sundeep
RevenueCat Staff
1 year ago
D
DevsportsHelper
asked in Third-Party Integrations

No receiving 'RENEWAL' webhook event

Hi, I have purchased a sandbox subscription in app which is renewing every 5 minutes via Google Play Store. I am receiving the ‘INITIAL_PURCHASE’ and ‘CANCELLATION’ events but never the ‘RENEWAL’ event. Looking at the webhook logs this is also reflecting this. I can also receive test events. Any help would be much appreciated,Thanks

1
D
1 year ago
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kirkcnNew Member
asked in Third-Party Integrations

SERVICE_UNAVAILABLE Error when fetching products. An internal error occurred.

I’ve properly installed RevenueCat in Flutter and connected Play Store and App Store properly in the dashboard. I’m still getting these error.D/[Purchases] - DEBUG( 6650): ℹ️ Debug logging enabledD/[Purchases] - DEBUG( 6650): ℹ️ SDK Version - 4.6.0D/[Purchases] - DEBUG( 6650): 👤 Initial App User ID - nullD/[Purchases] - DEBUG( 6650): 👤 Identifying App User ID: $RCAnonymousID:538da561a80b40f4a23aa08aa6709f83D/[Purchases] - DEBUG( 6650): ℹ️ Deleting old synced subscriber attributes that don't belong to $RCAnonymousID:538da561a80b40f4a23aa08aa6709f83D/[Purchases] - DEBUG( 6650): ℹ️ App foregroundedD/[Purchases] - DEBUG( 6650): ℹ️ PurchaserInfo cache is stale, updating from network in foreground.D/[Purchases] - DEBUG( 6650): ℹ️ Offerings cache is stale, updating from network in foregroundD/[Purchases] - DEBUG( 6650): 😻 Offerings updated from network.D/[Purchases] - DEBUG( 6650): ℹ️ Skipping updating pending purchase queue since BillingClient is not connected yet.D/[Purchases] - DEBUG( 6

6
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11 months ago
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DaveRiseUpMember
asked in Third-Party Integrations

Not able to connect RevenueCat to the Play Console - Credentials Issue

Hello! I created the Service Account following all the instructions in the documentation, I've integrated the json file on RevenueCat correctly and more than 36 hours have passed (4 days have passed since). After some trials I'm still getting the credentials issue on Android, whereas on iOS everything works like a charm. Could you help me understand where the problem is? I had a before Christmas due date for this integration but this is taking longer than I thought unfortunately.Here is the code I’m getting:ERROR(30208): 🤖‼️ There was a credentials issue. Check the underlying error for more details.I’m using Flutter with the purchases_flutter version 3.3.1Thank you in advance! 

5
tina
RevenueCat Staff
1 year ago
F
Faizan RafiqMember
asked in Third-Party Integrations

Invalid Play Store credentials

It’s been over 36 hours and still I‘m seeing this error. RevenueCat docs says that this will go away after 36 hours but it hasn’t. D/[Purchases] - DEBUG(30735): ℹ️ Found 0 unsynced attributes for App User ID: faizanrafiq.htc@gmail.comD/[Purchases] - DEBUG(30735): ℹ️ API request started: POST /receiptsD/[Purchases] - DEBUG(30735): ℹ️ API request completed with status: POST /receipts 503E/[Purchases] - ERROR(30735): 🤖‼️ There was a credentials issue. Check the underlying error for more details.I/flutter (30735): PlatformException(11, There was a credentials issue. Check the underlying error for more details., {code: 11, message: There was a credentials issue. Check the underlying error for more details., readableErrorCode: InvalidCredentialsError, readable_error_code: InvalidCredentialsError, underlyingErrorMessage: Invalid Play Store credentials., userCancelled: false}, null)  Any help will be greatly oblidged.

9
K
1 year ago
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George LeidigMember
asked in Third-Party Integrations

GCP ETL New and Updated Transactions

Hello, I’m using the GCP ETL integration to export my transactions.I botched the initial setup, and so deleted it and set up a new version. On this version, I had the “Receive new and updated transactions only” box checked.Unfortunately it is only exporting the new and updated transactions, without providing me with that initial full set, as per the docs - “The first delivery will always be a full export even if this option is selected.”. Presumably this is because I have previously used the integration, despite having deleted it and re-installed. Is there a way of setting it up from scratch, with ‘new and updated transactions only’, and still getting that initial full data set exported? Many thanks. George   

2
G
1 year ago
Steph
StephHelper
asked in Third-Party Integrations

Integration currency with amplitude is not consistently in USD

Hello,We have the Amplitude integration enabled and noticed our revenue numbers in Amplitude were higher than expected because the events from RevenueCat are not always normalized to USD. Is there a way to have all RevenueCat events normalized to USD to Amplitude? Amplitude doesn’t support currency conversation based on this, so would be great if RevenueCat can normalize the currency.We saw this post claim that currency should be in USD so not sure if what we’re observing is a bug. Below screenshot is an example of an event using GBP currency instead of USD. Thanks!  

1
ryan
RevenueCat Staff
1 year ago
J
Joe C.Helper
asked in Third-Party Integrations

Unable to "Disconnect from Google" in project settings

I’m trying to setup Real Time Developer Notifications, but keep getting a 400 error every time I click the button. Not sure if this is related to the switch from Apps to Projects. 

8
M
1 year ago
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DanielNew Member
asked in Third-Party Integrations

Is there an integration with Hubspot planned?

Hi, We are evaluating using Hubspot for email marketing and I was wondering how we could connect from RevenueCat to Hubspot to push forward contact as well as e-commerce events. Has anyone achieved this already? What’s the best practice to integrate both services? Looking forward to hearing back from you. Thank you!daniel

1
sharif
RevenueCat Staff
1 year ago
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amsdamsgramDedicated Member
asked in Third-Party Integrations

Send product it to Adjust

Hi, We would like to know in Adjust which subscription the user has taken from the moment it starts a trial period. For now, we can try to guess it once the user has converted based on the revenue associated but it is not precise and if the user doesn’t convert, we have no way to know which subscription it was.Is there a way to identify the subscription clearly with every RC event sent to Adjust? Thank you for your help.

2
A
1 year ago
lewis42
lewis42Helper
asked in Third-Party Integrations

Reconciling Amplitude Data

I’ve been using the Amplitude integration to help understand my customers better, but I can’t make the data there reconcile with RC. Because I’m focussing on converting users, for the purposes of this question I’m only interested in new subscribers and one time purchases.Here’s the revenue chart in RC for last week:https://cln.sh/MN7GLCIf I extract what I think is the same data from Amplitude here’s what I get:https://cln.sh/4fb2dLThe timezone on my amplitude project is set to UTC, which I understand is the same as RC (I’m in the UK anyway so UTC is good for me :)  Is there something else I missed? The Amplitude numbers are always lower by varying amounts, this makes it hard for me to be confident doing experiments, especially with pricing. 

2
lewis42
1 year ago
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SophieNew Member
asked in Third-Party Integrations

Send events to multiple Amplitude projects

Is it possible to send events to more than one Amplitude project? I have different Amplitude projects for iOS and Android, so I would like to send all RevenueCat events to both projects. However, I only see the option to add one API key on the RevenueCat API integration page.

2
R
9 months ago
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UrvashiNew Member
asked in Third-Party Integrations

Invalid Stripe. Make sure your Stripe account is properly connected.

Hi, Post reuest to API https://api.revenuecat.com/v1/receipts{"code": 7116,"message": "Invalid Stripe. Make sure your Stripe account is properly connected."}Stripe is showing as connected in RC.Is there some doc or a way to fix this issue?  

2
O
1 year ago
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TonyDedicated Member
asked in Third-Party Integrations

Which Stripe events do I listen to in order to post receipts

I followed this guide to send events directly from Stripe to RevenueCat.  I also saw this link for sending our tokens to RevenueCat which must be done before the above events (I think). I send the token during “checkout.session.completed” but it doesn’t look like that event is happening. Should we be posting receipts from “invoice.payment_succeeded” ? Might be good to put something about this in your docs. 

2
T
1 year ago
D
Dan TamasMember
asked in Third-Party Integrations

Stripe events to Adjust

Hello,I don’t seem to be able to configure Stripe events (done in a web app) to be sent to Adjust. The event seems to be sent to Segment/Amplitude/Webhook but not Adjust.Also there is no cancel event (I cancelled the subscription right away) Thank you. 

4
D
1 year ago
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EzekielNew Member
asked in Third-Party Integrations

can i add RC code to my website before turning it to an app?

Hi guys, I had a Wordpress website that I am turning into a WKwebview app.  Currently on the website, I’m using stripe as the payment processor.  in order to get accepted to the App stores, I need to configure in-app-purchasing.  My question is, will it be possible for me to configure IAP’s on my website BEFORE I render it as an WKwebview app? Any and all help will be appreciated.  Thanks 

1
sharif
RevenueCat Staff
2 years ago
R
Ryan MNew Member
asked in Third-Party Integrations

Logging Braze Purchase Events vs Custom Events

Hello!  We have an integration from RevenueCat to Braze to capture Subscription Events.  These events are flowing into Braze as Custom Events, however they should be considered Braze Purchase Events.  Does anyone have any guidance on how to make this happen? We are using the default event names in the the Braze integration setup as shown here in RevenueCat.According to both the RevenueCat and Braze Documentation, if the event has currency/revenue it should be recorded as a purchase event, specifically initial_purchase_event and renewal_event. https://docs.revenuecat.com/docs/braze https://www.braze.com/docs/partners/data_and_infrastructure_agility/payments/revenuecat/#step-1-configure-braze-settings-in-revenuecatThe logging of Purchase Events (vs just Custom Events) is important because it allows us to leverage certain Braze features, only available for purchase events as shown here.Here is an example of initial_purchase_event being logged in Braze as Custom Events vs Purchase Events e

2
M
3 months ago

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