Skip to main content
Question

Many STORE_PROBLEM in production on iOS17

B
Forum|alt.badge.img+5

We see more and more users getting STORE_PROBLEM (code:2) errors thrown like this one:

PlatformException(2, There was a problem with the App Store., {readable_error_code: STORE_PROBLEM, underlyingErrorMessage: An unknown error occurred, code: 2, message: There was a problem with the App Store., readableErrorCode: STORE_PROBLEM, userCancelled: false}, null)

The strange thing is that this is happening on Production for real users and not sandbox.

 

We are randomly able to reproduce the issue on iOS 17.2 but not on iOS 16.

When the error occurs the purchase call is loading multiple seconds and NOT showing the native buy modal of apple. Instead after multiple seconds this error is thrown.

 

This currently happen in around 25% of all purchase calls. We did not upgrade revenuecat (version 5.6.2 of purchases_flutter)

 

We had this error in the past sometimes but on iOS 17 it is occurring a lot. We have no idea where this error is suddenly coming from. 

6 replies

Ryan Glanz
RevenueCat Staff
Forum|alt.badge.img+8
  • Ryan Glanz
  • RevenueCat Staff
  • 383 replies
  • January 22, 2024

Hi,

Happy to help here. I sent you an email from our support department, as we may need some logs and other info from you.

S
Forum|alt.badge.img+1
  • scott-yuan
  • New Member
  • 2 replies
  • April 2, 2024
Ryan Glanz wrote:

Hi,

Happy to help here. I sent you an email from our support department, as we may need some logs and other info from you.

Same here. Do we have soluton now?

A

​@BenFC ​@Ryan Glanz 

Was there a solution found for this?  I’m getting the exact same platform exception only this happens for 100% of our purchase calls.  Please provide any info found during investigation please and thanks!

Ryan Glanz
RevenueCat Staff
Forum|alt.badge.img+8
  • Ryan Glanz
  • RevenueCat Staff
  • 383 replies
  • December 10, 2024

Hi ​@austin.monocle, this particular case didn’t move forward past the initial email.

I can say that the STORE_PROBLEM error is a network issue, and typically occurs either if Apple’s sandbox environment is temporarily down/degraded, or if there’s an issue with the connection for the device/emulator you’re testing on.

Any of those applicable here?

A

​@Ryan Glanz  There don’t seem to be any systems down when checking the apple dev status site.  No changes in the emulator I’ve been using to test.  I’m using the same ios 17.5 emulator that worked my last time testing purchasing. 

The only thing that “changed” was the addition of a new yearly subscription type.  This was wired up just fine on apple connect and revenuecat and I confirmed this when pulling available offering packages.  Ever since adding this I’ve been getting the STORE_PROBLEM error instead of the usual popup on the emulator telling me I’ve already subscribed to a particular package I selected when trying to purchase again.

Ryan Glanz
RevenueCat Staff
Forum|alt.badge.img+8
  • Ryan Glanz
  • RevenueCat Staff
  • 383 replies
  • December 16, 2024

This post is for a different error, but some of the steps (particularly the status of the subscription in ASC and the paid agreements/misc bank/tax documents) could be relevant here. Do those all look ok?

Reply


Most helpful members this week

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings