Question

Many STORE_PROBLEM in production on iOS17

  • 18 January 2024
  • 2 replies
  • 32 views

Badge +4

We see more and more users getting STORE_PROBLEM (code:2) errors thrown like this one:

PlatformException(2, There was a problem with the App Store., {readable_error_code: STORE_PROBLEM, underlyingErrorMessage: An unknown error occurred, code: 2, message: There was a problem with the App Store., readableErrorCode: STORE_PROBLEM, userCancelled: false}, null)

The strange thing is that this is happening on Production for real users and not sandbox.

 

We are randomly able to reproduce the issue on iOS 17.2 but not on iOS 16.

When the error occurs the purchase call is loading multiple seconds and NOT showing the native buy modal of apple. Instead after multiple seconds this error is thrown.

 

This currently happen in around 25% of all purchase calls. We did not upgrade revenuecat (version 5.6.2 of purchases_flutter)

 

We had this error in the past sometimes but on iOS 17 it is occurring a lot. We have no idea where this error is suddenly coming from. 


2 replies

Userlevel 3
Badge +8

Hi,

Happy to help here. I sent you an email from our support department, as we may need some logs and other info from you.

Badge +1

Hi,

Happy to help here. I sent you an email from our support department, as we may need some logs and other info from you.

Same here. Do we have soluton now?

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