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VahanNew Member

😿‼️ There is already another active subscriber using the same receipt.

I have issue with buying different subscriptions for different users(different user ID’s) with same apple Id.Getting error: 😿‼️ There is already another active subscriber using the same receipt. On dashboard I can see second purchase with first user id.Subscriptions are in different subscription groups.

visionappsmobileNew Member

Unable to fetch Offerings

Hello, I followed step on docs however, I can not get offering and error says: There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). More information: https://rev.cat/why-are-offerings-emptyI saw there are many other developers have same issue but no solution. This was the my first time to use revenue cat but I think I will implement my own way because of this issue. Thanks,

kunga_tashiNew Member

[EXPO] How to fetch products from RevenueCat? Why does Purchase.getProducts(['productId']) return empty array?

I have created a product in google play console, and I also created a revenuecat product with the same id, but the the following line of code returns an empty array.// Fetching all products by passing an array of their product_idconst products = await Purchases.getProducts(['product_id']);// Printing the list of products available.console.log(products); // Example response:[]Project info:Expo SDK version: 45 React native: 0.68.2 react-native-purchases: 4.6.1 Device tested: android

alex0401New Member

Error: There is an issue with your configuration. Check the underlying error for more details.

Hey Everyone,I have a problem, I get this Error when I try to fetch Products: Error: There is an issue with your configuration. Check the underlying error for more details.This Happens with Android.I tried to look up the problem but couldn’t find a specific solution. any help from anyone? This is my code:

ShivMember

Entitlements randomly return empty causing unexpected subscription expiration

A growing number of our Android users are experiencing unexpected subscription expirations due to the PurchaserInfo.getEntitlements() returning empty incorrectly. The user will then use the restore functionally and PurchaserInfo.getEntitlements() will return correctly with their entitlements on the restore callback. Within the the next couple sessions the user will get 0 entitlements returned again and be forced to restore once again. This behavior does not seem to stop and the users are stuck in this loop. Background information:- Android- Confirmed users own entitlements in rev cat dashboard- RevCat Version: v3.3- We call Purchases.getSharedInstance().getPurchaserInfo() to verify subscription on every session

RaphaNew Member

Is there support for proactive in-app purchase restore?

At WWDC 22, Apple released a session video about proactive in-app purchase restore. From what I understand, this is a way for an app to automatically restore a user’s purchase (e.g. after a re-installation) without them having to use a “Restore Purchases” button.I’m not sure if this is new or if this was supported all along, so my question is: Does the RevenueCat iOS SDK have support for this? I already found the syncPurchases function but I’m not sure whether it is the right API for the task.

Joost van den AkkerNew Member

iOS: Purchases.shared.purchase completion block not called

Hi there,I’m running into a problem where purchases do succeed, but the Purchases.shared.purchase(...) completion block is never called.I do see INFO: 💰 Finishing transaction in the logs, but the completion block itself is never called.Purchases.shared.purchase(package: package) { (transaction, customerInfo, error, userCancelled) in // Never called}I’m trying with a sandbox account on a real device. The same code seems to work for one of my other apps. I’m using purchases-ios 4.17.9. If after a purchase I do a restore purchase action, the entitlement is there for this customer. This confirms that the purchase does succeed.Any idea why this is happening?

vic-a563d7Dedicated Member

Sync issues with customerInfo() after subscription expiration

In a test react native application on Android, I have made a purchase and am able to see that inside the customerInfo() response. The managementURL open the Subscription Play Store page where I can see it. Now I waited for it to expire and confirmed that it has indeed expired (got the Firebase extension to deliver the EXPIRATION and CANCELLATION same time). When calling customerInfo() a few minutes after this, it still shows active entitlements. Now the same managementURL point to an empty page in Play Store so it creates user confusion.Any idea how long or why the sync between EXPIRATION and customerInfo() exists?

jordan.corbmanMember

Block Restores Not Working As Expected

This is the behavior I’m seeing (tested on iOS) when setting the Restore behavior to Block Restores.App store userA logs into our app as user1 user1 purhcases a monthly subscription user1 eventually cancels monthly subscription and it expires user2 logs in on the same device (i.e. still app store userA) user2 purchases monthly subscription, gets the ‘receiptAlreadyInUse’ error, HOWEVER, the purchase still went through successfully and user1’s purchase was restored.This feels like a bug that the purchase made it through even though the SDK returned an error.Also, the link to the documentation on restores is currently pointed to here which gives a 404.

Update documentation to use react-native-purchases with Expo EAS

Hi ! With EAS build we can now use react-native-purchases without eject according to this discussion : https://forums.expo.dev/t/has-anyone-successfully-adopted-iap-with-eas-build-for-their-managed-app/54047/17Can you update your documentation ?regards,Sephyre

apotheonlabsMember

Offerings are empty in developer build, but all new identifiers match up

This seems to be a common ask for help, but Purchases.getOfferings() is not working for me with the error `None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect`. It’s a situation like this other thread (among others), but I think I’ve double-checked all the things to watch out for.Specifically, I had RevenueCat working with my app, which right now is in beta so at most some folks are testing it via Testflight - RevenueCat could retrieve the products then. I then decided to create a dev version of my app using a different bundle ID so that I could simultaneously have the Testflight version and the Expo development build on my phone.Now, Purchases.getOfferings() is working fine on the Testflight version (which has my original bundle ID) but not on my development version (with the new bundle ID). Things I’ve checked:The development build of my app has the new bundle ID I have created a new app in App Store Connect using that new bundle ID I h

Silky AppsHelper

Purchase info returned by SDK incorrect

Users of our Android app are seeing incorrect subscription information. Using SDK version 4.3.0. When debugging this issue we discovered that when calling Purchases.sharedInstance.getPurchaserInfoWith() the function sometimes returns incorrect data. It seems caching logic does not work correctly. For instance the function returns the PurchaseInfo object below when calling it now (nov 24th 20:53 GMT). The request date is 4 days off and there is no firstSeen date. We use these dates to verify trial status.<PurchaserInfo latestExpirationDate: null activeSubscriptions: {}, activeEntitlements: [], entitlements: [], nonSubscriptionTransactions: [], requestDate: Sat Nov 20 22:39:43 GMT+01:00 2021 >When querying the API directly with a GET request from within Postman the result is: { "request_date": "2021-11-24T20:02:28Z", "request_date_ms": 1637784148481, "subscriber": { "entitlements": {}, "first_seen": "2021-11-20T09:49:59Z", "last_

Diegocidm4Active Member

How to convert an app from payment to subscription on android?

I'm starting to use the revenuecat SDK to push subscriptions to my apps. I have an app that is currently paid and I would like to convert to the subscription model.In IOS, I have implemented a check to verify the first version that the user was installed, and if this is paid, I can deduce that the user has already paid for the app.My problem comes with the android version, since in the sdk of this platform I cannot find an attribute similar to that of IOS that indicates the version or the date of the first installation of the app by this user. Is there any mechanism to be able to perform this check in android?

Jinpyo HongNew Member

Android subscription crashes after test purchase

Hello, We are experiencing consistent crash after a test subscription purchase in our Android app.The purchase first seemed to be successful, but after a short time, the first crash occurs and the crash message appears every 30 to 50 seconds from the background.Also, re-launching the app also crashes after the purchase(the purchase might have triggered something). Here is the crash log:23:38:39.533 26296-26521/? E/AndroidRuntime: FATAL EXCEPTION: Thread-12 Process: com.company.app, PID: 26296 java.lang.NoSuchMethodError: No virtual method getSku()Ljava/lang/String; in class Lcom/android/billingclient/api/Purchase; or its super classes (declaration of 'com.android.billingclient.api.Purchase' appears in base.apk) at com.revenuecat.purchases.google.PurchaseDetailsConversionsKt.toRevenueCatPurchaseDetails(purchaseDetailsConversions.kt:16) at com.revenuecat.purchases.google.BillingWrapper.toMapOfGooglePurchaseWrapper(BillingWrapper.kt:401) at com.revenuecat.purcha

Alexander CNew Member

"No Products Registered" Error after updating to Purchases-iOS 3.12.7

I updated my Swift dependencies in SPM from 3.12.4 to 3.12.7. After I update, I get the “no products registered” error below. Nothing has changed in App Store Connect or in RevenueCat. I don’t get any errors on 3.12.4 My phone is on iOS 15.0.2 2021-10-17 16:03:48.699413-0700 Anime Karma List[1086:198879] [Purchases] - ERROR: 🍎‼️ Error fetching offerings - Error Domain=RCPurchasesErrorDomain Code=23 "There's a problem with your configuration. There are no products registered in the RevenueCat dashboard for your offerings. To configure products, follow the instructions in https://rev.cat/how-to-configure-offerings. More information: https://rev.cat/why-are-offerings-empty" UserInfo={NSLocalizedDescription=There's a problem with your configuration. There are no products registered in the RevenueCat dashboard for your offerings. To configure products, follow the instructions in https://rev.cat/how-to-configure-offerings. More information: https://rev.cat/why-are-offerings-empty, readable_

StephHelper

Need help debugging inactive entitlement on purchase success

try { ... final PurchaserInfo info = await Purchases.purchasePackage(package); if (info.entitlements.all.containsKey('plus') && info.entitlements.all['plus']!.isActive) { // amplitude logging for new subscription // show toast to user to indicate success }} on PlatformException catch (e) { ...}We are using Flutter and support purchasing subscriptions (‘plus’ entitlement) and we noticed that our manual logging seems to be heavily undercounting the number of new subscriptions we get compared to RevenueCat’s dashes.We verified that the entitlement and products are defined properly. Our understanding is that if the purchase succeeds, then PurchaserInfo should always have the ‘plus’ entitlement active. Are there cases where it’s expected for the entitlement to be inactive when the purchase succeeds? Or is there something else we can do to debug?

gero-82e1e3Member

Error configuring purchases - stuck!

Hi guys has anyone worked with revenue cat for subscriptions before ? I have a weird error saying 'Error configuring purchases:[Error: There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). More information: https://rev.cat/why-are-offerings-empty]'I am using this custom hook for it. Is there any obvious mistake? I am using the Identifiers in Apple App Store Connect ‘’This is my setup in the revenue cat dashboard

DerronNew Member

iOS 15 GetPurchaserInfo() empty

Hi as some users might have already posted, since upgrading one of my device to iOS 15, GetPurchaserInfo returns null. Rebooting the phone and running the app again will work but on renewal it will once again return null. All is well on iOS 14. Still using code from demo app https://github.com/RevenueCat/purchases-flutter/blob/master/example/lib/main.dart. Any idea of a fix.. ? Thanks ! ✓] Flutter (Channel stable, 2.5.1, on macOS 11.4 20F71 darwin-x64, locale en-GB)[✓] Android toolchain - develop for Android devices (Android SDK version 30.0.3)[✓] Xcode - develop for iOS and macOS[✓] Chrome - develop for the web[✓] Android Studio (version 4.2)[✓] VS Code (version 1.60.1)[✓] Connected device (2 available) Pubspec: purchases_flutter: ^3.4.5Phone: iPhoneX (iOS 15.0)

JamieNew Member

RevenueCat Implementation with Unity

So I’m getting ready to launch our company app that features a paid subscription model. The app is built in Unity and we’ve been testing the features through testflight for the last few months now. A few weeks ago I looked into the advantages of using RevenueCat to manage the subscription side of the app. Below are a few questions and issues I’m having and wondering if anyone can help me.I’ve gone through the step-by-step guide on how to implement RevenueCat into my Unity project. At the moment I’m just trying to get the basics working. As a start all I’m looking to do is pull in the different products from our App on RevenueCat and display them on screen.I’m wondering if it’s possible to test this in the Unity Editor. Am I able to pull in the subscription products from RevenueCat when running from the unity editor? Or is it exclusive to running the built app on a phone. ( Currently when i run in the editor with the existing code i’m getting a null reference error on “_wrapper” in the

TonyDedicated Member

Resubscribe is not currently available for your users because your app does not use Billing Library 2.0 in all active app bundles

We’re seeing this issue when creating a subscription. I would think this is a RevenueCat Flutter SDK issue but not sure. Please let us know!

software_developerNew Member

Subscription promotional offer and StoreKit testing on iOS

I’m trying to use StoreKit testing to test purchase of a promotional offer on a subscription product. I can purchase the initial subscription, but when I come to purchase the promotional offer I see the following error: [Purchases] - DEBUG: PaymentQueue updatedTransaction: redacted (null) (Error Domain=SKErrorDomain Code=12 "(null)" UserInfo={NSUnderlyingError=0x600001f34390 {Error Domain=ASDServerErrorDomain Code=3903 "The server encountered an error" UserInfo={NSLocalizedDescription=The server encountered an error}}}) (null) - 2 From what I can see, code 12 is a problem with the signature generated for the `SKPaymentDiscount`. Since generation of the signature is handled by the RevenueCat SDK, what are the options for me to fix the problem? I have uploaded the public certificate to my RevenueCat dashboard. Maybe related: there is “Subscription Offers Key” also in Xcode that isn’t used in any way. Perhaps there is some missing configuration in RevenueCat for promotional offers and St

Cadu ThiesenNew Member

Refund and revoke a Google Subscription returns "code":7227,"message":"Content-Type not application/json"

Hi, I'm trying to use this endpoint but it always returns the same error. {"code":7227,"message":"Content-Type not application/json"}I tried a few options of the Content-Type but nothing changed. curl --request POST \ --url https://api.revenuecat.com/v1/subscribers/****/subscriptions/****/revoke \ --header 'Accept: text/plain' \ --header 'Authorization: Bearer *****' \ --header 'Content-Type: text/plain'Thanks in advance.

Vivek KhatriNew Member

Not able to fetch subscriptions from Google Play

I have followed all the steps for integration with react native to fetch subscription from google play. However the getOfferings method always returns the following{"current":null,"all":{}}Would appreciate some help. P.S. I have created subscription in Google Play Store and Revenuecat both

sereisogluMember

Can two different users subscribe from the same device?

Hi there.Can two different users subscribe from the same device?

Sean OuimetHelper

Getting "The device or user is not allowed to make the purchase."

I realize this is similar to the post here, but was hoping to dig into it a bit more on why we are seeing this failure.We are seeing “The device or user is not allowed to make the purchase.” when attempting to call Purchases.getProducts() or Purchases.getOfferings() from our React Native app. A few notes:We’re on React Native 0.63. (I realize that the docs recommend 0.64 or newer, but it was my understanding that it should still work on this version). We’ve ensured that the emulator we are running has the Google Play Services SDK installed. According to the AVD Manager, we’re using a fairly new Android version: Android 11.0 (Google Play Services) We are logged into an account on the emulator that is registered as a license tester on the Google Play Console. The emulator has been rebooted several times.This error happens in both our main app and a simple test app that we put together for the sake of testing. Is there something else that we are missing in our testing process that cou

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