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4891 Posts
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alb-55e9aeNew Member
asked in General Questions
How to get to the managementUrl of the subscription that gave an entitlement

I’m creating a webbapp (web + ios + android) and I’m setting up a minimal subscription support, using Revenuecat as source of truth. My implementation: The bakend receives a webhook call both from RevenueCat or for the frontend (when subscription succeeded). It just tates revenuecat app_user_id field OR the user_id (if is a frontend call, which is the same as app_user_id), and checks against RevenueCat the user entitlements, updating the associated entitlement object in the backend database. We dont care about different fields for each event kind Summary: Each time something happens (event), my backend doesn’t even care about the payload of the call, it just update entielements expiration in the database. This allow me to be completely agnostic to the platforms: IF SOMETHING HAPPENS → UPDATE ENTITLEMENTS. The problem comes to present a Manage Subscription button in the frontend. Because I don’t know or store the platform through the user has subscribed to my App. That leaves me to the

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wes_clark
RevenueCat Staff
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tobbeActive Member
asked in General Questions
Entitlements in API v1 vs v2

I was using API v2 to get customer info in order to get their entitlements response = await fetch( `${apiUrl}/projects/${projectId}/customers/${userId}`, { headers: { Authorization: `Bearer ${apiKey}`, 'Content-Type': 'application/json', }, }) Sometimes though I noticed that active_entitlements.items would be empty, even though the user did indeed have an active subscription. So I figured I’d try using the v1 endpoint instead responseV1 = await fetch(`${apiUrlV1}/subscribers/${userId}`, { headers: { Authorization: `Bearer ${apiKeyV1}`, 'Content-Type': 'application/json', },}) And there it is! In this response the entitlement is included. v2 response, no active entitlements: { "active_entitlements": { "items": [], "next_page": null, "object": "list", "url": "https://api.revenuecat.com/v2/projects/proj6e8ba871/customers/823211fd-6c1f-4d10-8b1f-de9718832140/active_entitlements" }, "experiment": null, "first_seen_at": 1741892521463, "id": "823211fd-6c1f-4d10-8b1f-de9718832140", "last_seen_

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carl-cd4c83New Member
asked in General Questions
Set Apple Email to Customer Record Following Purchase from Apple Store

Hi, I have a blind spot when users delete their account from my Flutterflow app. That is, any paid subscriptions stored in RevenueCat remain live. Currently, only the anon Apple ID is attached to the RevenueCat record (this isnt stored in my auth users database though). The simple solution would be to also set the Apple email in the RevenueCat Customer record - then I can find a match with my auth users record. How can I have RevenueCat store the email (aswell as the Apple ID) when a purchase is made please? I’m not a coder and so I was hoping it was a settings adjustment, but I can’t see this anywhere. Many thanks for your time.

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jeffrey_bunn
RevenueCat Staff
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packyNew Member
asked in General Questions
Revenuecat E/[Purchases] - ERROR( 7251) ErrorCode: DEVELOPER_ERROR.DebugMessage: Account identifiers don't match the previous subscription..

When I try to pay for a subscription in the app, and then I cancel the subscription.When I log out of the account and switch to a new account, and want to retest the paid subscription function, the following error is displayed. And the terminal shows those error: 🤖‼ BillingWrapper purchases failed to update: DebugMessage: Account identifiers don't match the previous subscription.. ErrorCode:: DEVELOPER_ERROR.nullE/[Purchases] - ERROR( 7251): 🤖‼ PurchasesError(code=PurchaseInvalidError, underlyingErrorMessage=Error updating purchases. DebugMessage: Account identifiers doon't match the previous subscription.. ErrorCode: DEVELOPER_ERROR., message='One or more of the arguments provided are invalid.') And no matter which account I switch to, the same token is used when creating an order? In other words, when using this app, the user's Google Play account will be bound to the first paid account by default. After that, no matter which account this app switches to, an error message will be d

391
jeffrey_bunn
RevenueCat Staff
lewis42
lewis42Helper
asked in General Questions
v2 Paywalls for Catalyst Timeline

Is there a broad timeline for adding Catalyst Support to the v2 paywalls?

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RevenueCat Staff
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paace-app-71ddddNew Member
asked in Dashboard & Tools
New paywall templates don't show valid products

When using the new paywall editor (not the v1 ones) and new templates, when I try to edit the product button I see an $rc_monthly and $rc_annual product but I only have an $rc_weekly and $rc_annual product set up, not a monthly one. These products are currently live and being sold via a v1 paywall so we’re fairly confident they are set up correctly. I am also unable to publish the paywall because no offering is selected, the offering drop-down is grayed out and says “no available offerings” in the sidebar under “General paywall properties”. Separately I’m wondering if there is a way to take a template which is designed for a single product, and add the product toggle (i.e weekly vs annual) there does not seem to be a button for this in the paywall editor.

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hussain
RevenueCat Staff
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kevincarbonNew Member
posted in General Questions
Best way to introduce a cross platform offer code affiliate program?

We are playing with the idea of introducing an affiliate program that revolves around using offer codes to track purchases. Very much in the same way that you see podcasts doing it by telling their listeners to enter code “PODCAST” to get 10% off, which in turn allows the company to track sales and measure campaign performance. I know that iOS and Android both have offer codes, but I think this type of thing would require a more custom solution. Has anyone done this before? I know we could easily build our own system that generates codes, and let users enter a code in the app, which we verify, then display alternate pricing and tag the user with the offer code. But then we have to figure out the best way to track sales, retention, life time value, refunds, etc. to determine how to pay affiliates. Would we be able to utilize any of the integrations for this purpose? Has anyone done this in combination with a promotional service like https://www.talon.one/? Any insight here would be appr

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snovak
snovakNew Member
asked in General Questions
iOS Capacitor Plugin: Purchases.purchasePackage({ aPackage: packageToPurchase }) hangs.

So, I’m pretty sure this is a bug, but I wanted to post this here first. I have this working successfully in Android. But in iOS my pay flow hangs. In my pay flow, subscriptions are retrieved successfully, but when I go to purchase the selected package, it fails: Purchases.purchasePackage({ aPackage: packageToPurchase }) Showing configured products At this point it should present the pay flow, but hangs. In android, it looks like this.. ​​​​

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joan-cardona
RevenueCat Staff
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ostap-horbach-145d22New Member
asked in SDKs
In app subscription. Different price and format on device and simulator

I’m creating a Flutter app with subscriptions. I’m using product priceString to get formatted price of the subscription. For some reason I get two different strings when I debug on device and on simulator (“4.99 USD” and “$3.99” respectively). 4.99 is the correct price for this subscription and I want it to be displayed with dollar sign ($) Instead of “USD”. How can resolve this issue?

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naissa-b324d6New Member
asked in Third-Party Integrations
subscription events not showing up in facebook ads manager

RevenueCat subscription events are not showing up on Facebook ads manager. Can someone please help? Also how can I get them to show up regardless of whether someone accepted ATT?

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kaitlin
RevenueCat Staff
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DaygamesActive Member
asked in Third-Party Integrations
Is IDFA on iOS still required in Facebook Ads Conversions API?

I noticed in the docs that the new Facebook Conversions API has the option to send events even when ATT content has not been given by the user. However, a few screens above the docs say that the iOS IDFA is still required. We would prefer to skip using IDFA and asking for permission for UX reasons. Are we still required to try to collect the IDFA with Conversions API or can we completely ignore it?

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wes_clark
RevenueCat Staff
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VeraNew Member
asked in General Questions
Subscription cancelled due to a billing error

Hi, I’ve had two instances so far with this Subscription cancelled due to a billing error: There’s no more info about the billing error in details. How do I debug this? What could have been the cause? Thanks ahead!

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zain-zafar-395908Member
asked in General Questions
Best way to transfer app

I created an app in a RevenueCat account (info@mycompany.com). However, to rapidly release in app store, I released it under my personal App Store connect account (myself@gmail.com). Since we’ve started getting paid subscriptions, I now want to transfer the app to my company’s App Store connect account (info@mycompany.com). I’ve moved the app to my company’s App Store connect account (info@mycompany.com) but I’m not sure how the RevenueCat migration would work since the RevenueCat account is already under my company’s email (info@mycompany.com) In summary: There is 1 RevenueCat account (info@mycompany.com) Initial App Store account which was used to create api keys, certificates, etc. (myself@gmail.com) Company App Store account which now has the app after I moved it. (info@mycompany.com) Should I re-create the api keys, certificates, etc. from within my company’s App Store connect account? Do I need to change the webhook urls, etc in RevenueCat? Will it affect the existing paid custom

341
kaitlin
RevenueCat Staff
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ShivMember
asked in General Questions
Promotional Offer Reporting

Hey, We recently integrated Customer Center and are offering promotional offers in our when a user tries to cancel. I’m trying to evaluate the efficacy of the offer. Question 1: Is there any place to in RevCat to evaluate the efficacy/performance? Question 2: I see two ways to track promotional offer conversions, either by segmenting on the Active Subscriptions chart by “Offer Type” or by checking the “period_type" on webhooks. The question is do these track or fire, respectively, when the user converts on the promotional offer paywall, or when the promotional offer goes into effect, which could be many months from when they see the paywall? An example of the latter would be a user tries to cancel an annual with 6 months left on it, sees an offer for the next year at half off, accepts this offer, but that next year will not start for another 6 months and my not show up in the char or fire a webhook. Thanks!

121
wes_clark
RevenueCat Staff
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maulanafadilahNew Member
asked in Third-Party Integrations
Stripe Integration with RevenueCat and Facebook Ads Event Tracking (React Native Expo - Android App)

Hi everyone, I'm integrating Facebook Ads with RevenueCat for ads analytics purposes and adding the Stripe Billing integration to RevenueCat. In my React Native Expo (Android app) subscription flow, users will complete the payment via the Stripe Customer Portal opened in an in-app browser. If I integrate Stripe with RevenueCat and the subscription events are successfully tracked in RevenueCat, will these Stripe-based subscription events be forwarded to Facebook Ads through RevenueCat's integration? I want to ensure that my ad campaigns can accurately track conversions from Stripe subscriptions. Thanks in advance for your support!

331
wes_clark
RevenueCat Staff
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KebechetNew Member
posted in SDKs
OpenApi incorrect format

Your OpenApi yaml files: www.revenuecat.com/docs/redocusaurus/plugin-redoc-0.yaml www.revenuecat.com/docs/redocusaurus/plugin-redoc-1.yaml www.revenuecat.com/docs/redocusaurus/plugin-redoc-2.yaml www.revenuecat.com/docs/redocusaurus/plugin-redoc-3.yaml lack format specifier for integers explained in OpenAPI standard: https://spec.openapis.org/oas/v3.1.0.html#data-types This causes problem for Auto-generation of API layer for languages like C# (ASP.NET). E.g. in file plugin-redoc-0 is a field `purchased_at` specified as: purchased_at: description: The date when the purchase was made in ms since epoch nullable: false type: integer example: 1658399423658 This field is too long for integer (int32). Please specify the missing `format` attribute: `int64` into fields like this. You already closed similar issue without any explanation and reasoning. Can you please keep this opened or ideally fix it ? Thank you. PS: I am maintainer of .NET MAUI RevenueCat library https://github.com/Kebechet/Mau

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Matt WilliamsNew Member
asked in General Questions
Settings custom property for a purchase event (tracked on Mixpanel)

Hey. I have configured Mixpanel integration on RevenueCat for tracking different purchase events. Can someone guide me, how can I set a custom property for these revenue cat purchase event - which are being tracked on Mixpanel.

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wes_clark
RevenueCat Staff
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eeye-1fbeadNew Member
asked in SDKs
Customize "You are currently subscribed to this" alert

In our iOS app we have a RevenueCat paywall to allow purchasing a subscription. If a user has an active subscription with account A, logs out, logs into account B, and tries to purchase a new subscription → then the following “You are currently subscribed to this” alert pops up. We want to allow the user to transfer their account if they wish. Is there any way to change the copy of this alert to mention that they’re about to transfer their account? Right now it’s very unclear that pressing “OK” will transfer their subscription. Thank you!

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oskarpNew Member
asked in SDKs
Built-in Google Play login check and prompt

In my Android app I have a hard paywall and I’m getting problems with app review. Given the hard paywall there is a requirement that the user is logged in to Google Play on the device, there is no login in the app itself. App review did not like this even though I display a descriptive error when a ConfigurationError occurs, saying that they need to login to a Google account on device. They only see this as a crash/non-working app. Even worse, the app is only targeted for Sweden and thus requires a Google account set to the Swedish region. I have however opened this up to all markets just to try to get through app review but they don’t seem to want to login to the Google account I’ve provided in the Google Play console. Is there a built-in way to properly check if the user is signed in to Google Play. When they are not, is there a built in prompt for this I can use? If not, how is this usually handled?

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kurtapaNew Member
asked in General Questions
KMP promo codes

I have a KMP app that is done except for billing. How does revenue cat handle promo codes for both Google and IOS? For marketing I plan on having 6 month free codes. We also want to offer our Beta testers 1 year free for participating. Will a separate set of codes have to be generated for IOS and google or can revenue cat create 1 pool of promo codes that will work on both platforms? It seems like this would be possible using entitlements I just don't see a way to enter a 1 time use code into the entitlements. Thanks, Kurtapa

311
jeffrey_bunn
RevenueCat Staff
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jeremy-pagley-09af2dNew Member
asked in SDKs
App Store Connect Subscription Change Reflection Period?

I have added an offer to my currently Active and Approved subscription in app store connect. But after 1 day when I go to purchase my subscription, that 3-Day Free Trial does not show up. I have another subscription that does show it but that was added when I created it and before importing it into RC, thus RC imported it with all that info. So my question: How long does it take to reflect to users if you add an Introductory/Promotional offer to an existing live and approved subscription?

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H
RevenueCat Staff
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fg-cae647New Member
asked in SDKs
[Flutter] Paywall V2 Issues

I’m liking the new Paywall builder a lot but I am facing several issues: When adding a product that is only configured on iOS the Paywall display seems to fail on android and some very ugly fallback Paywall is being displayed. If I remove the product and only include products working on both Platforms it works fine. The desired behavior would be just to leave out the not supported package instead of having the paywall fail completely. I tried to duplicate a paywall that I have created and wanted to attach it to a different offering. This does not seem to work, it appears that the offering of the original paywall gets duplicated as well. This is a big drawback, since I would then have to create every Paywall from scratch (I intend to have similar looking Paywalls throughout the app but displaying a different selection of products depending on the customer journey). Am I missing something here or is this not implemented yet? I could not find any place to detach the paywall from the offer

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Talli BabyNew Member
asked in General Questions
Change Authorization Header Name for Webhook Integration

We’re using AWS and our API is behind an API Gateway. AWS API Gateway provides API key authentication via the `x-api-key` header. Is there a way to customize the header RevenueCat uses when making webhook calls so that RevenueCat can integrate with APIs in AWS? Thanks a lot!!! Patrick

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joe-f5b781New Member
asked in General Questions
Purchases.configure() silent failure

EDIT: solved, user error

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gasHelper
asked in General Questions
Why are all my free trials resulting in BILLING_ERROR?

Something strange has been happening over this last week. Each user who starts a free trial has it automatically cancelled due to a billing error. Event data reported by RC contains "cancel_reason": "BILLING_ERROR". The app currently looks for billing issues (via billingIssueDetectedAt in RCEntitlementInfo) and guides the user to update their App Store billing. Beyond this, to prevent revenue loss, I’ve switched to a discounted offering without a free trial while I figure out what’s going on. For context, it’s an iOS app using Purchases v3.11.1 (although this is probably not an SDK issue). Any ideas as to what’s happening here?

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