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Question

Offers are empty in production but not in testflight or sandbox: PlatformException 23

  • March 18, 2025
  • 1 reply
  • 11 views

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The offerings were working perfectly in sandbox testing in both testflight and regular Xcode signing however it was brought to my attention a week after release that my subscriptions aren't visible in app.

I get this error when requesting the offerings:


PlatformException (23, There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). More information: https://rev.cat/why-are-offerings- empty, {code: 23, message: There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). More information: https://rev.cat/why-are-offerings-empty, readableErrorCode: CONFIGURATION-ERROR, underlyingErrorMessage:, readable_error_code: CONFIGURATION_ERROR}, null)

 

I have tried countless ways to debug, all of these are correct:

  • Agreements all signed
  • All identifiers match in appstore connect and revenuecat dashboard
  • All data submitted

Only possible issue I could see is:

  • products listed as ‘Waiting for Review’ in appstore connect and revenuecat

But this doesnt make sense as my app has been available for around 7 days now, and I published a new version recently so I am not sure why it hasnt changed status.

Please let me know if I missed something and how to resolve this.

 

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1 reply

joan-cardona
RevenueCat Staff
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  • RevenueCat Staff
  • 345 replies
  • March 20, 2025

Hi ​@D_uptwn,

For your subscriptions to work in production the must be approved by Apple, if they are “Waiting for review” then that’s the issue you are experiencing. 

When you submit an app for review, you can include the in-app purchases to be reviewed together so you don’t end up with an approved app but not yet approved subscriptions.

Did you send them at the same time? Unfortunately I don’t think there’s many options more than to wait for them to get approved or generate new subscriptions, use the new ones and send both for review on the same process.

Best,


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