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Question

Users are activating a product from an offering not active


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  • New Member
  • 3 replies

Hi all,

 

Several new users are activating a product from an offering not used and not shown at the moment.

This offering was active a few days ago but not anymore. Based on the customer’s log “First seen using the app” entry they are new users and not ones a few days back who might would still has this offering in the cache. 

 

My setup:


offering1 - two subscription products

offering2 - two subscription products

offering3 - one in app purchase: a lifetime offer I used in a campaign

 

Now offering2 is being the default but it is running in an experiment (A/B test) together with offering1.

 

Several users (new users according to the log) are activating the product from offering3

 

In my paywall nothing is hardcoded, I am using the current offering products to be displayed. Also during my tests I dont see my lifetime product from offering3 anywhere.

 

Now I can just completely remove offering3 for sure - but I still want to know how is it possible?

Anybody came accross a similar issue?

This post has been closed for comments

2 replies

joan-cardona
RevenueCat Staff
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  • RevenueCat Staff
  • 313 replies
  • February 10, 2025

Hi ​@zoli,

Is it possible that users can be purchasing it through the App Store? It’s a bit hidden but users can still see all available products and purchase/upgrade to other ones through that.

Said that, I wouldn’t imagine being several users doing that and it definitely sounds like some users are still getting the offering 3. Would you mind opening a customer support ticket so we can look into it with more detail?

Best,


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  • Author
  • New Member
  • 3 replies
  • February 10, 2025

If I am not mistaken users can only switch between subscriptions in their App Store settings. This is a one-time in-app purchase.

Sure I will open a ticket.

thanks


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