Call to Action button not working

Hey ​@cloudslayer ,

Which version and framework of the SDK are you experiencing this on and do you have any videos or screenshots that you can show when this happened/happens? Also, can you provide debug logs of this situation? We haven’t seen this happen for users normally so I’d love to help as much as possible here! 

Thank you for the help!  

"react-native-purchases": "^8.2.4","react-native-purchases-ui": "^8.2.4"

I could not upload a video! After some trouble shooting it appears to be user based. Of course its the account that apple is using that is having the issue. When i login with another account and press on the call to action the subscription pops up no problem. When i press it on the apple test account it just presses and nothing happens. 

 WARN: User is already subscribed to this product. Ignoring.

Prior the subscription screen would still pop up.
 

Hey there,

Thank you for providing that information!

The call-to-action button isn't functioning in this scenario because the user is already subscribed. On iOS, users cannot hold two subscriptions for the same product. As a result, the purchase attempt doesn't proceed, and no action is triggered. You can also use our listeners here and prompt users when they encounter something like you are encountering here. Listeners for our paywalls can be found here. 

To improve the user experience, I recommend checking for active entitlements before displaying the paywall. This ensures that users with an existing subscription won't encounter the paywall unnecessarily.

I hope this helps! Feel free to reach out if you have any additional questions or need further clarification.