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Question

Paywall not showing active promo offers

  • November 7, 2024
  • 3 replies
  • 72 views
A
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Hi there,

I have setup a subscription in the App Store, with a free 7 day trial and also an initial active promo discount.

I have been testing my paywall, and the promo discount never shows up on the paywall, just the original pricing. I’m not sure if that’s expected? I was wanting to see something like ‘15.99 for the first 3 months’ or words to that effect.

Thanks!

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3 replies

wes_clark
RevenueCat Staff
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  • wes_clark
  • RevenueCat Staff
  • 277 replies
  • November 11, 2024

Hi! Have you been able to recreate the issue with a fresh Apple Sandbox test account? 

A
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  • alex-2273f5
  • Author
  • New Member
  • 1 reply
  • November 11, 2024

Hi, yes I have. Am I looking at promo offers wrong - i.e are they only available for existing/lapsed customers?
Interestingly, when testing a sandbox account that has had a subscription, I still can’t see the promo price.

jeffrey_bunn
RevenueCat Staff
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  • jeffrey_bunn
  • RevenueCat Staff
  • 277 replies
  • November 15, 2024

Hi ​@alex-2273f5! It might be easier if you send in a support ticket, so we can look at our logs and your configuration and see if there’s an issue. In the meantime, you mentioned a promo discount, but can you clarify which type of promos/offers you’re using from this table? Thanks!

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