+4
I have a react-native app that uses "react-native-purchases": "^8.2.3". I have followed the steps in the docs but I still can’t get it to work.
iOS and Google works fine.
This is how I initialize IAP:
1Purchases.configure({2 apiKey: <key>,3 useAmazon: true4})when I call
1const products = await Purchases.getProducts([Subscriptions.MONTHLY, Subscriptions.ANNUALY], PRODUCT_CATEGORY.SUBSCRIPTION)I always get
`Timeout error trying to get Amazon user data`
+6Hey
Are you following the Amazon test guide here and using LAT? Also, when looking into debug logs what errors are you seeing?
+4Yes, I followed the guide. This is the error I’m getting:
There was a problem with the store.
Failed to get user data. Make sure sandbox mode is enabled if using App Tester.
I’m testing it using Live App Testing on an actual device.
+8Usually the Store Problem error is caused by some configuration error in either Amazon's developer dashboard. Basically the app on the device is unable to communicate with Amazon. In that case it makes sense to double check some of the quicker points before we move on to additional troubleshooting:
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