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Question

Android: "There was a problem with the store." but configuration seems to be fine

  • March 31, 2023
  • 1 reply
  • 337 views

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Hello there!

We’re prototyping an integration with RevenueCat but initial tests are failing on Android with the following error:

1{
2 "nativeStackAndroid":[
3
4 ],
5 "userInfo":{
6 "underlyingErrorMessage":"Error when fetching products. DebugMessage: An internal error occurred.. ErrorCode: SERVICE_UNAVAILABLE.",
7 "readableErrorCode":"StoreProblemError",
8 "readable_error_code":"StoreProblemError",
9 "message":"There was a problem with the store.",
10 "code":2
11 },
12 "message":"There was a problem with the store.",
13 "code":"2"
14}

 

We’re using the latest version of `react-native-purchases`. The billing permission is also set in our AndroidManifest:

1<uses-permission android:name="com.android.vending.BILLING"/>

 

Also, both the Android project and the products on RevenuCat don’t report any error/issue. The products (subscriptions) have been imported using the automatic import tool on RevenueCat.

 

Thank you in advance for your help.

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1 reply

cody
RevenueCat Staff
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  • RevenueCat Staff
  • 501 replies
  • April 5, 2023

Hey @Flavio Lanternini Strippoli,

Cross-posting the answer from your internal support ticket here - it sounds like this was due to the Google Play Store not being configured correctly on your device. After a sign-in, things seemed to start working as expected. Feel free to follow up with any additional information that might help others who encounter the issue 😃


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