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V1 paywall editor only accepts jpeg

  • March 12, 2025
  • 1 reply
  • 16 views

Andy Dent
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I’ve been finalising my paywall and after too much time stewing over the hero image, finally tried to upload it.

 

I followed the guide that the image should be below 5MB and 2:1 ratio for Siamese template.

No image appeared.

I then tried it in my app, just in case it was a Preview bug - still nothing, just solid black.

Different bit depths and original image sizes made no difference - I wasn’t seeing any errors in the web editor.

Finally tried exporting a jpeg and it’s accepted.

 

Failing png

 

Bigger failing png

 

Working jpeg

 

Best answer by joan-cardona

HI ​@Andy Dent,

Thank you for the detailed post! Png images should be accepted, I tried with the ones you shared and I could confirm the issue. Let me dig into why this image appears as black and get back to you, but it looks like it’s something related to the image composition.

 

Best,

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1 reply

joan-cardona
RevenueCat Staff
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  • RevenueCat Staff
  • 365 replies
  • Answer
  • March 14, 2025

HI ​@Andy Dent,

Thank you for the detailed post! Png images should be accepted, I tried with the ones you shared and I could confirm the issue. Let me dig into why this image appears as black and get back to you, but it looks like it’s something related to the image composition.

 

Best,


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