Purchased on iOS with app user id, but same app user id on android not showing anything

Question

I am unable to see entitlements/purchases on android when I’m logged in with the same user id that I used for iOS (I purchased through iOS).

Here is how I setup the app user id:

import React from "react";

import { useSelector } from "react-redux";

import Purchases from 'react-native-purchases'

const SetupRevenuecat = () => {

const stateAuthSession = useSelector(state => state.auth.session)

React.useEffect(() => {

Purchases.setLogLevel(Purchases.LOG_LEVEL.DEBUG)

console.log(stateAuthSession?.user.id)

if (Platform.OS === 'ios') {

console.log('ios user id: ', stateAuthSession?.user.id)

Purchases.configure({apiKey: 'appl_xxx', appUserID: stateAuthSession?.user.id })

} else if (Platform.OS === 'android') {

console.log('android user id: ', stateAuthSession?.user.id)

Purchases.configure({apiKey: 'goog_xxx', appUserID: stateAuthSession?.user.id })

}

Purchases.setAttributes({ "email": stateAuthSession?.user.email })

}, [])

}

export default SetupRevenuecat

Loading both android and ios shows:

BUNDLE ./index.js

LOG Running "memlane" with {"rootTag":11,"initialProps":{}}

. . .

LOG ios user id: 68476cab-37c7-43b6-a7f0-cf39104ca76a

LOG android user id: 68476cab-37c7-43b6-a7f0-cf39104ca76a

Here is the button that triggers the purchase:

<TouchableOpacity

style={[{width: '100%', height: 50, alignItems: 'center', justifyContent: 'center'}]}

onPress={async () => {

try {

const offerings = await Purchases.getOfferings();

if (offerings.current !== null && offerings.current.availablePackages.length !== 0) {

const productDetails = offerings.current.availablePackages.find(pack => pack.identifier === pack_product_id)

await Purchases.purchasePackage(productDetails)

}

} catch (e) {

console.error('error: ', e.message);

}

}}

>

<Text style={[{ fontWeight: 'bold', fontSize: 25, color: 'white' }]}>Unlock Pack!</Text>

For checking if there is a purchase already, I do

const fetchCustomerInfo = async () => setCustomerInfo(await Purchases.getCustomerInfo())

console.log('starterPack.product_id ', starterPack?.product_id)

console.log('customerInfo?.entitlements?.active ', customerInfo?.entitlements?.active)

Then I do a check with typeof customerInfo?.entitlements?.active[starterPack?.product_id] !== "undefined"

Here are the logs I see showing the entitlements are empty :(

LOG starterPack.product_id pack_romantic_essentials_1

LOG customerInfo?.entitlements?.active {}

LOG {"activeSubscriptions": [], "allExpirationDates": {}, "allExpirationDatesMillis": {}, "allPurchaseDates": {}, "allPurchaseDatesMillis": {}, "allPurchasedProductIdentifiers": [], "entitlements": {"active": {}, "all": {}, "verification": "NOT_REQUESTED"}, "firstSeen": "2024-02-01T21:58:59.000Z", "firstSeenMillis": 1706824739000, "latestExpirationDate": null, "latestExpirationDateMillis": null, "managementURL": null, "nonSubscriptionTransactions": [], "originalAppUserId": "68476cab-37c7-43b6-a7f0-cf39104ca76a", "originalApplicationVersion": null, "originalPurchaseDate": "2024-02-01T14:22:43.000Z", "originalPurchaseDateMillis": 1706797363000, "requestDate": "2024-02-05T19:29:27.402Z", "requestDateMillis": 1707161367402}

LOG starterPack.product_id pack_romantic_essentials_1

LOG customerInfo?.entitlements?.active {}

LOG {"activeSubscriptions": [], "allExpirationDates": {}, "allExpirationDatesMillis": {}, "allPurchaseDates": {}, "allPurchaseDatesMillis": {}, "allPurchasedProductIdentifiers": [], "entitlements": {"active": {}, "all": {}, "verification": "NOT_REQUESTED"}, "firstSeen": "2024-02-01T21:58:59.000Z", "firstSeenMillis": 1706824739000, "latestExpirationDate": null, "latestExpirationDateMillis": null, "managementURL": null, "nonSubscriptionTransactions": [], "originalAppUserId": "68476cab-37c7-43b6-a7f0-cf39104ca76a", "originalApplicationVersion": null, "originalPurchaseDate": "2024-02-01T14:22:43.000Z", "originalPurchaseDateMillis": 1706797363000, "requestDate": "2024-02-05T19:29:27.402Z", "requestDateMillis": 1707161367402}

LOG starterPack.product_id pack_romantic_essentials_1

LOG customerInfo?.entitlements?.active {}

This shouldn’t be empty AFAIK. Anyone know why this isn’t working? product_ids are the same across platforms.

Here is the customer in the dashboard

onlyhumn.nathan · Accepted Answer

The only way I can get this to work is if I use a sandbox account to make purchases…Maybe I missed it, but I had no idea this was a hard requirement.

Haley Pace · Answer

Hi, it looks like you are logging the same user in correctly. Can you let me know if your iOS app and Android app are inside the same RevenueCat project? And when you use our get subscriber API endpoint are you able to get the correct information about the user?

Additionally, can you try using invalidateCustomerInfoCache() before fetching the customerInfo() to make sure this isn’t an issue of somehow the customerInfo caching?

Purchased on iOS with app user id, but same app user id on android not showing anything

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