Five days ago, we noticed a significant issue within our system where a considerable number of purchase events were missing. This discrepancy was brought to our attention by our users, who reported purchasing packages but not receiving the corresponding coins.
Upon investigation, we found that despite users successfully completing purchases via Google Play, the associated events were not being captured by our system through RevenueCat's webhook integration. Furthermore, the purchases were not reflected in our RevenueCat dashboard.
Despite reaching out to the RevenueCat support team through a support ticket, we have yet to receive a response or resolution to the issue. This delay in communication and resolution has led to frustration among our users and uncertainty about the reliability of our in-app purchasing system.
We are actively exploring alternative solutions and have begun implementing a native solution to address this issue. However, we understand the importance of timely and effective support in resolving such critical issues, and we hope to receive assistance from the RevenueCat team soon.
If anyone in the community has experienced similar challenges or has suggestions for resolving this issue, we would greatly appreciate your insights and support. Our priority is to ensure a seamless and reliable experience for our users, and we are committed to resolving this issue as swiftly as possible.
