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Missing many INITIAL_PURCHASE webhook events and integrations

  • April 20, 2022
  • 1 reply
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  • Leo
  • Helper
  • 1 reply

We are missing some INITIAL_PURCHASE events (approximately 1-2k in the last 3 months)

 

You can see the dashboard shows no integrations for this event:

 

Despite other INITIAL_PURCHASE events around the same time showing that they did send:

 

We rely on these events for our customer comms and engagement and also to warn users when their free trial is ending. Our webhook integration is setup correctly and this error seems to happen at random.

 

I’d be happy to DM some event ids etc for your investigation.

Best answer by Leo

Resolved: We were not identifying users with the SDK before the purchase events occurred. Users must be identified before the event for the integrations to fire.

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  • Leo
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  • April 21, 2022

Resolved: We were not identifying users with the SDK before the purchase events occurred. Users must be identified before the event for the integrations to fire.

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