Share subscription between multiple devices with the same Apple ID

It’s actually an App Store requirement that you have a Restore Purchases button, so obviously App Review missed it. So yes, add a Restore button to your app.

Thank you

I confirm that the restoring purchases method works with anonymous accounts on 2 ios devices which are sharing the same ios account. I hope it is clear.

Hey Paul, so how did you solve this? In my app I’ve implemented the restore purchases button which calls the following function:

    public func restorePurchases() {
        var activated = 0
        Purchases.shared.restorePurchases { (customerInfo, error) in
            if let entitlements = customerInfo?.entitlements.all {
                activated = self.processCustomerInfo(entitlements: entitlements)

                if (entitlements.isEmpty) {
                    self.showingRestoreFailedAlert.toggle()
                }
            }

            // user has something activated - show thank you dialog
            if (activated > 0) {
                self.showingRestoredAlert.toggle()

            // there was some error - show nothing to restore dialog
            } else if let error = error {
                print(error.localizedDescription)
                self.showingRestoreFailedAlert.toggle()

            // user has no active subscripions - show nothing to restore dialog
            } else if (activated == 0) {
                self.showingRestoreFailedAlert.toggle()
            }
        }
    }

Yet users are complaining on the same issue - bought my app from iPhone and are unable to restore purchases on iPad using the same account. All of my users are anonymous, I don’t have any kind of account management in my app. If they try to tap on a button that should initiate the purchase, it doesn’t seem to do anything either. I’m using the RevenueCat (4.3.0) library via Pods and on sandbox I never had this issue. 

Thanks.

Also worth noting I wasn’t able to reproduce this behavior with my own devices, but they might be tainted with all the testing I’ve done in the past...

Hi,

I can't guarantee that your code is correct as I’m using flutter.

However have you defined your restore behavior as transfer purchases ?

Hi Paul, thanks for getting back to me. I have set “transfer purchases” yes. Also this behaviour is not consistent among users. Most of them can restore purchases just fine. I’ve only migrated to RevenueCat last month, so I thought maybe I’m missing something in configuration.

I’m also receiving reports where some users are unable to restore on different Apple devices using the same Apple ID. I cannot seem to reproduce it and it seems fine for some people.

Same here, had multiple instances of this over the last few weeks. Same Apple ID, restore purchases function called but cannot sync across devices.