RevenueCat does not send PRODUCT_CHANGE notifications when DEFERRED is used

  • 30 January 2024
  • 1 reply


Right now I have a webhook setup to know if a user is going through a downgrade in the near future. But currently revenuecat does not send the PRODUCT_CHANGE notification when the user changes their product instead sends it when the actual downgrade happens and the user is charged but it’s not supposed to be this way according to documentation, where it says the PRODUCT_CHANGE notification will come through whenever the user requests for a change and a INITIAL_PURCHASE event will come through when the actual change takes place

1 reply

Userlevel 5
Badge +9

Hi @nabhan,

Can you share the user ID this happened to so that we can take a look? If you don’t want to share it publicly here you can open a support ticket and refer to this post.