Restore button issue! Error: The receipt is missing

Hello.  I’ve only recently been flagged for the missing Restore button on my app.

I’m experiencing the ‘Receipt Missing’ error for the restore action.  I’ve been pulling my hair out for 2 days on this issue.  I’m using Expo and have limited access to error logs.     I’ve read EVERY existing post, github issue and document and none are helping my scenario.

I’ve added the requisite code in your documentation for my react-native implementation.

try {

    const customerInfo = await Purchases.restorePurchases();

    if (Object.entries(customerInfo.entitlements.active).length > 0) {
        return true;
    } else {
        return false;
    }

} catch (e) {
    return e
}

I”m testing my app on Testflight and using Sandbox accounts, and making a purchase (which has been working for over a year in RC), before trying the restore button.

My Restore button displays the prompt for my sandbox account.  On submit I get an error: “Error: The receipt is missing”

Here’s my testing flow (as crazy the following appears, it’s 2025 and still necessary with Testflight/Sandbox):

1. Create a sandbox account in App Store Connect
2. Install the app using Testflight -  logged in under real Apple id
3. Sign out of the real Apple ID
4. Sign in (Settings > Sandbox Account) using Sandbox email instead of real apple id
5. Open the app 
6. Subscribe to my auto-renewing subscription product
7. Delete the app
8. Logout of sandbox account
9. Repeat steps 2-5
10. Click on Restore button
11. I get “Error: The receipt is missing”

I’ve also tried:

1. Restarting the iPhone
2. Different Devices
3. Wiping sandbox purchase data
4. Creating new sandbox accounts
5. Removing all customer data from RevCat and starting over
6. All combinations of the above!​​​

Is there any help RevCat or others in the community who may have solved this issue can offer in debugging this nightmare?  I have to comply with their request to add the Restore button and can’t move forward until I do.

Thanks!