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Question

iOS: SKProductsRequest took too long to complete

  • 4 February 2024
  • 34 replies
  • 1117 views

Hey!

 

I’m getting rejections from Apple due to the fact that products are not loaded on the paywall during their review. In the logs I see that revenuecat sdk returns “SKProductsRequest took too long to complete” after a very long timeout. And I’m not successful in reproducing this behaviour locally or with any other test devices.

 

I’m using React Native and what I do in the code is simply call `await Purchases.getOfferings();` and using `7.6.0` version of the library.

 

I don’t have any additional logs or information since SDK only throws this error. Any advice on how to debug or resolve this?

34 replies

A
Badge +2

Experiencing this problem too. Never encountered it before. Please provide a status update.

D
Badge

Yup definitely experiencing that as well everywhere : in Production, in Debug, and in Test Flight ...

A
Badge +5

I am experiencing this as well, only in production in the wild, and cannot repro locally no matter how many times I try. Early days for my app but already in Sentry I see 48 users and 182 events for this issue, by far the highest out of any. RC team please assist, thank you!

D
Badge

The RevenueCat SDK 5.0 has been published for iOS, does it fix the problem? Did anyone test ? Or anyone at RC can confirm ?

G
Badge +3

Same issue here. 

 

Did some investigation with with different versions but the versioning seems a bit all over the place

 

Here is our (Expo) setup: 

"react-native-purchases": "^7.3.1",
"react-native": "0.74.3",

Error: SKProductsRequest took too long to complete.

 

Not able to reproduce locally or in TestFlight. Error happens only in production and affects roughly ~20% of our users (over the last 72h). 

 

Given how critical this issue is and how long this has been open (~ 5 months) - can this please be prioritised?

 

M

I’m facing this issue as well on Aug 27th at 17:30 UTC. Right now it’s preventing me from logging into my app. Currently I’m depending on these API calls when I log in a user but it seems like maybe I need to fetch this data in the background. I don’t know. This is a disappointing issue for me.

R

Everything was working fine its been an hour since this happened.
[Error: SKProductsRequest took too long to complete.]
What do you mean its related to app review?

S

Is RevenueCat having service interruptions? I’m also experiencing an error SKErrorDomain at Aug 27, 14:30 UTC which didn’t appear before. 

 

Edited:

Nevermind, I followed this links instructions - https://stackoverflow.com/questions/58020258/requesting-an-in-app-purchase-in-ios-13-fails and was able to resolve the issue. 

 

I’m not sure why I didn’t need a storekit configuration file before but my issue was resolved. 

B
Badge +5

I’m seeing the same error now (Aug 27), restarting the app doesn’t help.

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