Hi RevenueCat team,
Some of our iOS users are getting the following error when calling Purchases.getOfferings():
PlatformException: PlatformException(23, There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). More information: https://rev.cat/why-are-offerings-empty, {readableErrorCode: CONFIGURATION_ERROR, readable_error_code: CONFIGURATION_ERROR, storeError: {code: 1, domain: StoreKit.StoreKitError, message: Couldn’t communicate with a helper application.}, message: There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). More information: https://rev.cat/why-are-offerings-empty, underlyingErrorMessage: There was a problem with the App Store., code: 23}, null) #0 StandardMethodCodec.decodeEnvelope (package:flutter/src/services/message_codecs.dart:648) #1 MethodChannel._invokeMethod (package:flutter/src/services/platform_channel.dart:334) File "<asynchronous suspension>" #3 Purchases.getOfferings (package:purchases_flutter/purchases_flutter.dart:264) This is happening on iOS and seems related to RevenueCat being unable to fetch products from App Store Connect. The message references a configuration issue, but we have verified that products are properly set up in both App Store Connect and the RevenueCat dashboard.
Please help us identify the actual cause of this error. We need this resolved to ensure offerings are properly displayed for our users on iOS.
Thanks.
