Question

Inquiry on Improving Trial Conversion Rate and Gathering User Feedback

  • 24 December 2023
  • 1 reply
  • 20 views

Badge +2

I want to discuss strategies for enhancing the trial conversion rate of my Android app.

Recently, I've noticed a trend in our dashboard where a significant number of users are opting to cancel their trials. This observation has led me to consider the importance of understanding the reasons behind these cancellations.

To gain better insights, I am interested in exploring methods to solicit feedback from users at the point of trial cancellation. Could someone advise if there is a mechanism within Revenue Cat’s SDK that triggers a callback when a user cancels their trial? If such a feature exists, it would be beneficial to implement a dialog box or a feedback form that prompts the user to share their reasons for cancellation.

Understanding the factors contributing to trial cancellations is crucial for us to address any underlying issues and improve the user experience. Your guidance on how to effectively implement this feedback collection process would be greatly appreciated.


1 reply

Userlevel 6
Badge +8

Hey @ankit!

Our SDK won’t fire off any notifications client-side if the user cancels their trial, however, we will send a webhook at the time of cancellation: https://www.revenuecat.com/docs/event-types-and-fields

Maybe you are able to leverage that notification to your server somehow?

Alternatively, you could check CustomerInfo locally for details about a trial that is active, but auto-renew is disabled (period type + will renew): https://www.revenuecat.com/docs/customer-info#get-entitlement-information

 

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