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Customer Account Not Being Created Without Purchase?


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Hey!

I have the following use case but coudln’t find a great solution for it yet. This seems like something that should work out of the box, so I’m asking here. 

In my mobile app, I initialize RevenueCat once and call the login method later to identify a user as soon as I have their userId. However, if that customer has not made a purchase yet, they will not show up as customers in the RevenueCat dashboard. That’s a real bummer because I regularly want to give existing but selected users access to premium entitlements. I cannot do that though if they are not even in the RevenueCat dashboard. From what I understood, calling the configure method creates a user account if none is already created (and cached). Why is that user account not showing in the dashboard?

Consider this case: I do direct customer acquisition and get them to download the app and create a user account. Now I want to grant them a specific entitlement. This seems like a very basic feature. But right now, I don’t see how I would be able to do that.

Any help and inputs on how to achieve that would be greatly appreciated. 

Thank you!

Yannik
 

Best answer by jeffrey_bunn

Hi ​@yannik! The flow you described should work as expected. When you identify a customer via configure or logIn, the customer is created in RevenueCat if they don’t already exist. Is it possible that you were looking for these customers to appear in the Customers tab? Did you search for the specific app user ID in the search bar on the Customers tab? The reason I ask, is Customer Lists are refreshed every 2 hours, so new users won’t immediately appear. But if you search for them via their app user ID, you should find them without issues. Please let me know if this helps. Thanks!

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jeffrey_bunn
RevenueCat Staff
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  • RevenueCat Staff
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  • May 16, 2025

Hi ​@yannik! The flow you described should work as expected. When you identify a customer via configure or logIn, the customer is created in RevenueCat if they don’t already exist. Is it possible that you were looking for these customers to appear in the Customers tab? Did you search for the specific app user ID in the search bar on the Customers tab? The reason I ask, is Customer Lists are refreshed every 2 hours, so new users won’t immediately appear. But if you search for them via their app user ID, you should find them without issues. Please let me know if this helps. Thanks!


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  • May 17, 2025

Ah! When I search manually for the userId, I can find them. Neat, thank you! I was under the assumption that they would show in any of the customers lists, but they didn’t. They only do when they had a subscription. That’s ok though.
Thank you!


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