Android Subscription is not working - ReactNative

Question

Hello there.

We developed an app that's for both platforms, iOS and Android, the app allows users to purchase a subscription. The iOS version is working fine, but I'm trying to implement same functionality on Android, using either purchaseStoreProduct or purchaseSubscriptionOption. The first one gives me message that the item to purchase is not found and the second got stuck forever and gives no error.

Can you help me please? I'm using the 7.2.8 version of the lib.

jeffrey_bunn · Answer

Hi @routine40-plus! If you email support we’ll be able to dig into logs and investigate further, but if the item isn’t found it suggests there’s a problem on the Google Play side. Can you review our guide here that outlines the common reasons for this? https://community.revenuecat.com/sdks-51/why-are-offerings-or-products-empty-124

A couple other questions:

Are you sure you've published your app on a closed track?
Can you double check your products are marked as Backwards Compatible in the Google Play Console dashboard? https://www.revenuecat.com/docs/android-products#google-subscription-model-v2---current-revenuecat-support

If the stores are unable to return valid products, it means that somewhere in that cycle there is a configuration issue. If there is a typo in your product identifier, the request will fail. If the package name doesn’t match Google Play, the request will fail, etc, etc. Thanks!

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