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Hi RevenueCat team,

Some of our Android users are intermittently experiencing the following error when calling Purchases.getOfferings():

PlatformException: PlatformException(10, Error performing request., {code: 10, message: Error performing request., readableErrorCode: NetworkError, readable_error_code: NetworkError, underlyingErrorMessage: Unable to resolve host "api.revenuecat.com": No address associated with hostname}, null) #0 StandardMethodCodec.decodeEnvelope (package:flutter/src/services/message_codecs.dart:648) #1 MethodChannel._invokeMethod (package:flutter/src/services/platform_channel.dart:334) File "<asynchronous suspension>" #3 Purchases.getOfferings (package:purchases_flutter/purchases_flutter.dart:264)

This is affecting real users in production, and it’s blocking them from accessing any available offerings. The devices are connected to stable networks, and no other connectivity issues are present.

Please investigate and provide a fix or actionable guidance. This needs to be resolved to prevent further disruption for our users.

Thanks.

Hi oomkoding,

Thanks for reaching out and for sharing this and the other detailed posts in the community.

We also noticed that you've opened a support ticket referencing this issue β€” thank you for that.

In the meantime, you may find this article helpful, as it outlines the most common reasons why offerings might be empty:
πŸ‘‰ https://community.revenuecat.com/sdks-51/why-are-offerings-or-products-empty-124Β 

To properly investigate and provide the best assistance possible, our support team has requested some additional information in the ticket. If you could follow up there with those details, we'll be able to proceed more efficiently.

We appreciate your time and patience, and thank you again for reporting these issues.

Best regards,

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