Hi RevenueCat team,
Some of our Android users are experiencing the following error when calling Purchases.getOfferings():
PlatformException: PlatformException(3, The device or user is not allowed to make the purchase., {code: 3, message: The device or user is not allowed to make the purchase., readableErrorCode: PurchaseNotAllowedError, readable_error_code: PurchaseNotAllowedError, underlyingErrorMessage: Billing is not available in this device. DebugMessage: Billing service unavailable on device.. ErrorCode: 3.}, null) #0 StandardMethodCodec.decodeEnvelope (package:flutter/src/services/message_codecs.dart:648) #1 MethodChannel._invokeMethod (package:flutter/src/services/platform_channel.dart:334) File "<asynchronous suspension>" #3 Purchases.getOfferings (package:purchases_flutter/purchases_flutter.dart:264)
This happens exclusively on Android devices, and the error message indicates that billing is not available. However, the affected users are running on standard Android devices and using Google Play accounts.
This is preventing users from accessing offerings and completing purchases. We need this issue to be diagnosed and resolved — whether it's due to a misconfiguration, device compatibility issue, or something on RevenueCat's end.
Please help us resolve this promptly.
Thanks.
