Question

Amazon: "There was a problem with the store."

  • 5 April 2022
  • 2 replies
  • 145 views

We have things working properly on iOS and Android, but the Amazon Store is not working, and we have no idea why. Here is the log from live app testing:

2022-04-05 19:42:59.883 4959-4959/com.alltogether.Hellosaurus D/[Purchases] - DEBUG: :information_source: App foregrounded
2022-04-05 19:42:59.884 4959-4959/com.alltogether.Hellosaurus D/[Purchases] - DEBUG: :information_source: Checking if cache is stale AppInBackground false
2022-04-05 19:42:59.885 4959-4959/com.alltogether.Hellosaurus D/[Purchases] - DEBUG: :information_source: CustomerInfo cache is stale, updating from network in foreground.
2022-04-05 19:42:59.887 4959-4959/com.alltogether.Hellosaurus D/[Purchases] - DEBUG: :information_source: Offerings cache is stale, updating from network in foreground
2022-04-05 19:42:59.888 4959-4959/com.alltogether.Hellosaurus D/[Purchases] - DEBUG: :heart_eyes_cat: Offerings updated from network.
2022-04-05 19:42:59.888 4959-4959/com.alltogether.Hellosaurus D/[Purchases] - DEBUG: :information_source: Updating pending purchase queue
2022-04-05 19:42:59.898 4959-4959/com.alltogether.Hellosaurus D/[Purchases] - DEBUG: :information_source: No subscriber attributes to synchronize.
2022-04-05 19:43:00.843 4959-5040/com.alltogether.Hellosaurus D/[Purchases] - DEBUG: :information_source: API request started: GET /subscribers/cl016e9nj00001in43dlfb3o5
2022-04-05 19:43:00.845 4959-5040/com.alltogether.Hellosaurus D/[Purchases] - DEBUG: :information_source: API request completed with status: GET /subscribers/cl016e9nj00001in43dlfb3o5 304
2022-04-05 19:43:01.095 4959-5040/com.alltogether.Hellosaurus D/[Purchases] - DEBUG: :information_source: API request started: GET /subscribers/cl016e9nj00001in43dlfb3o5/offerings
2022-04-05 19:43:01.097 4959-5040/com.alltogether.Hellosaurus D/[Purchases] - DEBUG: :information_source: API request completed with status: GET /subscribers/cl016e9nj00001in43dlfb3o5/offerings 304
2022-04-05 19:43:01.106 4959-4959/com.alltogether.Hellosaurus D/Kiwi: Appstore SDK - Production Mode: d: sendGetPurchaseUpdates
2022-04-05 19:43:09.972 4959-4959/com.alltogether.Hellosaurus D/[Purchases] - DEBUG: :information_source: User data request finished with result FAILED
2022-04-05 19:43:09.973 4959-4959/com.alltogether.Hellosaurus E/[Purchases] - ERROR: :robot_face::bangbang: Error fetching offerings - PurchasesError(code=StoreProblemError, underlyingErrorMessage=Failed to get user data., message='There was a problem with the store.')
2022-04-05 19:43:14.485 4959-4959/com.alltogether.Hellosaurus D/[Purchases] - DEBUG: :information_source: Retrieved productData: (com.amazon.device.iap.model.PurchaseUpdatesResponse@3b7947d, requestId: "ea456f71-50cf-4335-a797-13b14eda64e7", requestStatus: "FAILED", userData: "null", receipts: [], hasMore: "false")
2022-04-05 19:43:14.487 4959-4959/com.alltogether.Hellosaurus E/[Purchases] - ERROR: :robot_face::bangbang: There was a problem with the store.
2022-04-05 19:44:01.218 4959-4959/com.alltogether.Hellosaurus D/[Purchases] - DEBUG: :information_source: App backgrounded
2022-04-05 19:44:01.219 4959-4959/com.alltogether.Hellosaurus D/[Purchases] - DEBUG: :information_source: No subscriber attributes to synchronize.


2 replies

Userlevel 3
Badge +7

Hi @Jared ,

 

Is this issue still occurring? What device are you currently testing the Amazon store on? 

Badge +1

Hi,

Also encountered `Failed to get user data` on Amazon with Flutter.

This post helped: https://stackoverflow.com/questions/71046831/amazon-app-store-iap-implementation-throws-commandserviceclient-commandservicee

What worked for me:

  • Adding to AndroidManifest.xml
<manifest xmlns:android="http://schemas.android.com/apk/res/android"
...>
<queries>
<package android:name="com.amazon.venezia"/>
</queries>

 

Reply