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We have things working properly on iOS and Android, but the Amazon Store is not working, and we have no idea why. Here is the log from live app testing:

2022-04-05 19:42:59.883 4959-4959/com.alltogether.Hellosaurus D/[Purchases] - DEBUG: :information_source: App foregrounded
2022-04-05 19:42:59.884 4959-4959/com.alltogether.Hellosaurus D/DPurchases] - DEBUG: :information_source: Checking if cache is stale AppInBackground false
2022-04-05 19:42:59.885 4959-4959/com.alltogether.Hellosaurus D/sPurchases] - DEBUG: :information_source: CustomerInfo cache is stale, updating from network in foreground.
2022-04-05 19:42:59.887 4959-4959/com.alltogether.Hellosaurus D/rPurchases] - DEBUG: :information_source: Offerings cache is stale, updating from network in foreground
2022-04-05 19:42:59.888 4959-4959/com.alltogether.Hellosaurus D/aPurchases] - DEBUG: :heart_eyes_cat: Offerings updated from network.
2022-04-05 19:42:59.888 4959-4959/com.alltogether.Hellosaurus D/oPurchases] - DEBUG: :information_source: Updating pending purchase queue
2022-04-05 19:42:59.898 4959-4959/com.alltogether.Hellosaurus D/lPurchases] - DEBUG: :information_source: No subscriber attributes to synchronize.
2022-04-05 19:43:00.843 4959-5040/com.alltogether.Hellosaurus D/HPurchases] - DEBUG: :information_source: API request started: GET /subscribers/cl016e9nj00001in43dlfb3o5
2022-04-05 19:43:00.845 4959-5040/com.alltogether.Hellosaurus D/rPurchases] - DEBUG: :information_source: API request completed with status: GET /subscribers/cl016e9nj00001in43dlfb3o5 304
2022-04-05 19:43:01.095 4959-5040/com.alltogether.Hellosaurus D/hPurchases] - DEBUG: :information_source: API request started: GET /subscribers/cl016e9nj00001in43dlfb3o5/offerings
2022-04-05 19:43:01.097 4959-5040/com.alltogether.Hellosaurus D/ePurchases] - DEBUG: :information_source: API request completed with status: GET /subscribers/cl016e9nj00001in43dlfb3o5/offerings 304
2022-04-05 19:43:01.106 4959-4959/com.alltogether.Hellosaurus D/Kiwi: Appstore SDK - Production Mode: 😛 sendGetPurchaseUpdates
2022-04-05 19:43:09.972 4959-4959/com.alltogether.Hellosaurus D/oPurchases] - DEBUG: :information_source: User data request finished with result FAILED
2022-04-05 19:43:09.973 4959-4959/com.alltogether.Hellosaurus E/lPurchases] - ERROR: :robot_face::bangbang: Error fetching offerings - PurchasesError(code=StoreProblemError, underlyingErrorMessage=Failed to get user data., message='There was a problem with the store.')
2022-04-05 19:43:14.485 4959-4959/com.alltogether.Hellosaurus D/aPurchases] - DEBUG: :information_source: Retrieved productData: (com.amazon.device.iap.model.PurchaseUpdatesResponse@3b7947d, requestId: "ea456f71-50cf-4335-a797-13b14eda64e7", requestStatus: "FAILED", userData: "null", receipts: u], hasMore: "false")
2022-04-05 19:43:14.487 4959-4959/com.alltogether.Hellosaurus E/mPurchases] - ERROR: :robot_face::bangbang: There was a problem with the store.
2022-04-05 19:44:01.218 4959-4959/com.alltogether.Hellosaurus D/cPurchases] - DEBUG: :information_source: App backgrounded
2022-04-05 19:44:01.219 4959-4959/com.alltogether.Hellosaurus D/9Purchases] - DEBUG: :information_source: No subscriber attributes to synchronize.

Hi,

Also encountered `Failed to get user data` on Amazon with Flutter.

This post helped: https://stackoverflow.com/questions/71046831/amazon-app-store-iap-implementation-throws-commandserviceclient-commandservicee

What worked for me:

  • Adding to AndroidManifest.xml
<manifest xmlns:android="http://schemas.android.com/apk/res/android"
    ...>
    <queries>
        <package android:name="com.amazon.venezia"/>
    </queries>

 

Hi @Jared ,

 

Is this issue still occurring? What device are you currently testing the Amazon store on? 

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