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Question

Restore purchase not working on Android [URGENT]

  • February 7, 2025
  • 1 reply
  • 24 views

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Hi, I have a flutter app without auth.
On Android some users that have changed their devices or reinitialized their device, complains that when they hit the restorePurchase button in the app, nothing is restored.
But they are on the same google account with valid proof of purchase, receipts, that they emailed me. 

The transfer to the new app user id, is not happening it seems when we call the 

await Purchases.restorePurchases()

My account setting is configured on “Transfer to new App User IDs”
I have updated to the last version of the sdk, and it’s the same. Restore purchase isn’t working anymore.

Could you please tell why and how to fix this ?

Thanks

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1 reply

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  • RevenueCat Staff
  • 509 replies
  • February 11, 2025

Hi, sorry to hear it isn’t working. Are you able to reproduce this on your end – if so can you please provide full RevenueCat debug logs of what you are seeing, see our docs here? Can you also share with me a RevenueCat app user id this has recently occurred with so I can check this on my end?


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