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Hello,We have a huge rate of “Payment Pending”, “Payment Decline”, and “Canceled” on our subscriptions in Google Play Store, after the end of one-week trial.We tried contacting Google several times, but they say everything is normal and don’t give us any helpful answer. :-/Since some of the payments go through, we believe it shouldn’t be a general technical issue. So, we are wondering if anyone has any idea, thoughts, or experience that can help us. Here is one page of our “Order management.” We have 8 pages like this in August.   Further Notes:We a

When a user purchases a subscription we run the code that calls purchase():const getInfo = useCallback(async () => { try { const info = await Purchases.getCustomerInfo(); packageRef.current = info?.entitlements?.active?.[entitlementName]?.productIdentifier; const { isActive: isEntitled } = info?.entitlements?.active?.[entitlementName] || {}; setIsActive(!!isEntitled); if (isEntitled) { setSawPaywall(true); } return info; } catch (e) { throw new Error((e as Error).message); } }, [setIsActive]);const purchase = async (purchasePackage: PurchasesPackage) => { try { await Purchases.purchasePackage(purchasePackage); await getInfo(); } catch (e) { if ((e as Error).message !== 'Purchase was c

For my product, users frequently download the app after subscribing by first redeeming a promo code.Sometimes, on a fresh install, RevenueCat automatically syncs a user’s subscription. Other time, it does not and the user has to tap our “restore” button, calling restorePurchases, making for a confusing UX. After much testing, I cannot explain this discrepancy.What is the best way to ensure that the user’s subscription restores/syncs preemptively, so I can present the correct onboarding process? Calling syncPurchases does not seem to help at all. I’ve tried it before sign-up (anonymous user ) as well as after sign-up (after calling logIn and setting the user ID with RevCat).The docs indicate that syncPurchases should successfully sync the subscription like restore does:

I’ve setup a subscription in Google Play console that includes an offering. While the RevenueCat SDK (react native) is able to access the subscription correctly, the free trial (introPrice) is missing (set to null).  Offer settings in Google Play consoleNewly created offer, user as never purchased this subscription before. Offer received on the front-end{ annual: { identifier: "$rc_annual", offeringIdentifier: "ProTrial", packageType: "ANNUAL", presentedOfferingContext: { offeringIdentifier: "ProTrial", placementIdentifier: null, targetingContext: null, }, product: { currencyCode: "AUD", defaultOption: [Object], description: "", di

Hello! I am trying to verify a user’s subscription on my backend, and it seems like there’s a lot of event types from the revenuecat webhook to consider.https://www.revenuecat.com/docs/integrations/webhooks/event-types-and-fieldsI want to know if i want to ensure my user’s subscription status on my backend matches with the revenuecat source of truth, do i need to necessarily implement a handler for each of these event types? It feels like alot of effort, and I am wondering if there is usually a need to implement handling for all event cases, or do most apps just need to implement for a few event types?

Hello,we used the event `in_app_purchase` to track the purchases that where made in our app. Sadly, that event has stopped firing after updating the RevenueCat and Firebase Capacitor Plugin.Does someone know if the event `in_app_purchase`, which is automatically collected by the firebase sdk, is the same as `rc_trial_start`?Firebase Events Docs: https://support.google.com/analytics/answer/9234069?hl=en&visit_id=638606024194872788-4062852051&rd=1Thanks in advance,Marius

I have a valid Android subscription and offer setup in Google Play console. When I test this, the paywall shows correctly with correct values. When I proceed to buy the subscription, both subscription and offer are show in minutes. Is this because it’s a development build or is there something wrong?   SubscriptionOffer 

Hello! I am trying to verify a user’s subscription on my backend, and it seems like there’s a lot of event types from the revenuecat webhook to consider.https://www.revenuecat.com/docs/integrations/webhooks/event-types-and-fieldsI want to know if i want to ensure my user’s subscription status on my backend matches with the revenuecat source of truth, do i need to necessarily implement a handler for each of these event types? It feels like alot of effort, and I am wondering if there is usually a need to implement handling for all event cases, or do most apps just need to implement for a few event types?

I want to present the Paywall, if needed, on every 4th launch of the app. I can track the launch count, but can’t seem to figure out how to couple this with .presentPaywallIfNeeded in the ContentView. // Show paywall every 4th launch if launchCount % 4 == 0 { // Present RevenueCat Paywall presentPaywall() }import Foundationimport RevenueCatclass SubscriptionManager: ObservableObject { @Published var hasPro: Bool = false init() { checkSubscriptionStatus() } func checkSubscriptionStatus() { Purchases.shared.getCustomerInfo { (customerInfo, error) in if let error = error { print("Error fetching customer info: \(error.localizedDescription)") return } p

Similar to this post I have a iOS RevenueCat pricing experiment.  Separate from that, I have offer codes that users can use to purchase the subscription (standard Apple offer codes).  Will the experiment accurately exclude purchases made through offer codes? 

I have set up an integration between OneSignal and RevenueCat, checked over the App ID and API key, both are correct. I recently found out that our app was not setting the OneSignal ID and on the Purchases SDK for flutter (8.0.1). We fixed this and checked that the user does indeed have a valid OneSignal ID and it should be sending the given data tags to OneSignal. however it seems that when i look through the integration logs that RevenueCat sends empty body to OneSignal and in turn gets a 404 reply with the given error below (the webhook to our backend sends the update correctly so theres no issue there). Note: i have not change any of the tag names so they are default{"errors":[{"code":"subscription-0","title":"Subscription not found"}]} Any idea why this is happening?

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Summary: App Store in-app purchases not pulling correctly with promotional offer (free trial)Description:I am trying to offer users a free trial using RevenueCat and in-app purchases. The line of code throwing the error is:const selectedPackage = offering.availablePackages[0]; // This is the package objectconst product = selectedPackage.product; // Extract the product from the packagelet discount: any = null;if (product.discounts) {await Purchases.restorePurchases().then((res) => {console.log('Restore purchases:', res);});discount = await Purchases.getPromotionalOffer(product, product.discounts[0]).catch((error) => {Alert.alert('Error','An error occurred while fetching the subscription details. Please try again.');console.log('Error getting discount:', error);setLoading(false);return null;});}Specifically, the Purchases.getPromotional

The RC Flutter SDK offers the .logIn method, which allows the current user to log in using only the appUserID.Since the appUserID is exposed on the client side, a malicious user could potentially obtain someone else's appUserID (e.g., through reverse engineering the app or intercepting network requests) and use it to impersonate that user. This could allow unauthorized access to premium content or features, etc..

Can I know if a subscription is cancelled using the Flutter sdk? I only found allExpirationDates property.   Does the expiration date refer to the date when the subscription will end if not being renewed in the meantime? Does it also refer to the date when a canceled subscription ends its current active interval and becomes inactive? Thanks!

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Hi,We are implementing webhooks and would like to know if there is a specific order the id’s come back in the `transferred_from` and `transferred_to` arrays. During our testing, they seem to be a little inconsistent *Update*I should probably clarify that I am referring to the transfer webhook jic someone is reading this, down the line and it isn’t clear.

Hello!I am testing my flutter application on Sandbox environment. I useaddCustomerInfoUpdateListener in order to get customer info ( I call it on app initialization) and then I listen to any changes that may occur. However, if user is offline and subscription expires it does not trigger listener. User has still has access to app. I would expect, that user should loose access to app if subscription expiration date is before now. Should it work like that?From : Michael suggest to call getCustomerInfo. Is it necessary if I’ve just got all the customer information from listener?If it’s not a bug, but feature, what is your recommendation? Should I set timer myself in a code in order to take access away if expiration date passes?Thanks in advance for

In my iOS app, if I click multiple times before the purchase window appears, the purchase window appears. several times. And if I managed to click 5 times, in the window that appeared I bought the purchase, after hiding the purchase window 4 times I will see a message that the purchase has already been purchased. I expected the following message in the console:INFO: 💰 Purchasing Product 'product_id' from package in Offering 'default'INFO: 💰 Purchasing Product 'product_id' from package in Offering 'default'INFO: 💰 Purchasing Product 'product_id' from package in Offering 'default'ERROR: 😿‼️ The operation is already in progress for this product.ERROR: 💰 Product purchase for 'product_id' failed with error: Error Domain=RevenueCat.ErrorCode Code=15 "The operation is already in progress for this product." UserInfo={NSLocalizedDescription=The operation is already in progress for this product., source_function=addPurchaseCompletedCallback(productIdenti

Is there a way to provide a callback in Flutter for the warning: 'WARN: User is already subscribed to this product. Ignoring.'? I tried using .onPurchaseError, but my callback was not triggered.https://github.com/RevenueCat/purchases-flutter/blob/main/purchases_ui_flutter/lib/views/paywall_view.dart#L31

Hi,do you have in plans to fully support Google Play Pass? I don’t see clear solution how to manage it using Revenuecat. Previously I used approach described here with .reset() and restoreTransactions() approach, but it caused really strange problems and user ids multiplications.   If the app relies on a purchase management solution that takes 24 hours to sync entitlements, the app either needs to use a different product management solution. It's not acceptable for Google Play Pass to have a 24 delay for entitlement revocation.  

I am testing Stripe integration with RevenueCat and have everything configured and working per your documentation. However, I am running into an issue with Stripe checkout and initial billing failures. When using Stripe checkout, if the initial payment fails the Subscription is automatically placed in an ‘Incomplete’ state. In this scenario, Stripe still emits a customer.subscription.created event which, per your documentation, I handle and post the token to RevenueCat. This subscription immediately fails and Stripe sends an invoice.updated event which I have configured to be sent to RevenueCat. I am then listening to Webhooks emitted by RevenueCat on my own server to do some minimal state management locally.This series of actions causes 3 events - Initial Purchase, Billing Issue, and Cancellation - to be sent to me by RevenueCat. All 3 events have identical event_timestamp_ms and purchased_at_ms timestamps. In other words,

Our app implements renewable subscriptions for Monthly and Annual. We are also implementing a “Day Pass” where users can purchase this and have access to locked content for 24 hours. The user can repurchase after it expires. We manage the expiration on our own servers.I created the “Day Pass” products as in-app purchases and added them to their own entitlement in RevenueCat. After some thought, I think I shouldn’t have added them to an entitlement.What’s the recommended setup?

Hi! I've encountered an issue where the dashboard displays an incorrect price. I setup a base plan and an offer with a discounted price with a 4 repeating periods . I subscribed to the offer then I disabled it, for the periods following the first periods the dashboard started showing the normal price(not discounted) but I was charged the actual discounted price on the play store. So the dashboard showed an erroneous price. Might be wrong, but I guess the system is looking at the current base plan and if an offer is active or not then displays the price? If so, is it an expected behavior?

Is it possible to(1) customize the package title? Just Annual or Monthly is displayed but I want to add something like “Annual (2 months free)”(2) customize font size, family, etc?(3) create my own paywall widget in flutter? and just return it instead of the one created in the rc dashboard?Regarding (3):People who use RC typically already build an entire app. Creating a paywall screen on their own is usually very easy and quickly done. However, the process becomes frustrating when trying to fetch product details from Apple and Android. It would be extremely helpful if the RC SDK offered APIs for directly retrieving product details from these platforms. This would simplify the creation of custom paywalls a lot.. creating ones own paywall from scratch with the native language one uses would be very nice.. Please consider adding this feature, and if you do, it would be great to prioritize Flutter since that’s what I use. ^^