🚨 RevenueCat Support Ignoring Critical Issue for 3+ Weeks – Losing Customers

Hey everyone,

I’m experiencing a serious issue with RevenueCat that has been affecting my app's users and revenue. I submitted a support ticket over three weeks ago, got one generic response that repeated what I had already answered, and after clarifying, I’ve been completely ignored.

Since then, I opened a second ticket after two weeks of silence, but that one has also been ignored for another week. I’ve been nothing but polite and professional, in the second ticket I admit, bit frustrated, yet I’m getting zero support for a major problem that is actively losing me customers.

The issue:
🚨 Anonymous IDs are overwriting user IDs, causing incomplete anonymous webhook data sent to backend and lost purchases.
🚨 This means users never recieve Premiums because I can’t pair it with their accounts

This is obviously a critical bug, and I have provided full details, code snippets, and even possible reasons in my tickets, yet I am still not getting any help.

I’m incredibly frustrated. Has anyone else experienced this kind of delay from RevenueCat? Are they known for ignoring non-enterprise customers? What are my options here?

I’d appreciate any help or advice. RevenueCat, if you see this, PLEASE escalate my case before I’m forced to look for alternatives.

Thanks.

Adela, NaGram