I had previously posted a similar question here, but then received clarification to look at the timestamps for each log individually, which cleared up the confusion. I had also double checked and disabled Grace Periods in both the Apple and Google Play dashboards.
Now recently we’ve discovered another player who ran into a billing issue, but instead of the trial/membership being cancelled, they entered a grace period and their trial membership was extended by the default 16 days. Here is a view of their Customer Profile:
And here is confirmation that the Grace Period is disabled in the Apple dashboard:
If the Grace Period is not enabled in the dashboards, shouldn’t that prevent them from receiving an extended membership? Or are there additional calls sent from RevCat that our app needs to look for, which confirms no grace period should be given? Any additional help here would be great appreciated!